Vail Systems | Date: 2011-06-16
Computer and Software Products; namely computer software for the contact center industry which provides analytic and real-time user scripting based on events derived from both audio and data streams generated throughout various human-assisted customer interactions.
Vail Systems | Date: 2013-04-09
Computer software for analyzing voice interactions, namely, computer software for analyzing the systematics of multi-party voice interactions such as turn-taking, adjacency pairing, back channeling, listening and other paralinguistic cues to provide real-time computer assistance in the form of analysis, scripting and personalized post-interaction coaching within various human-assisted support environments.
Whistle Phone Llc and Vail Systems | Date: 2011-06-14
Computer software for use in computer telephony, enabling voice communication services via computers and mobile devices, and enhanced telephone activities such as call notification and call forwarding. Telecommunications services in the nature of providing communications via mobile telephones, smart phones, mobile internet devices and computers; providing voice communication services via telecommunications networks, wireless communication networks, and the internet; providing electronic network conferencing services and teleconferencing services, and providing call forwarding services; providing access to telecommunications networks via wireless communications and computer networks; providing voice over internet protocol (VOIP) services.
Vail Systems | Date: 2016-05-06
Downloadable computer software for use in computer telephony, enabling voice communication services via computers and mobile devices, and enhanced telephone activities such as call notification and call forwarding. A cloud-based Application Programming Interface (API) that provides access to telecommunications functionality; software engineers can use the API to integrate telecommunication features, including, but not limited to sending or receiving voice calls or messages, into their software applications.
Level 3 Communications and Vail Systems | Date: 2015-11-16
Implementations of the present disclosure involve systems and methods for federating communications between a first network that transmits and receives messages formatted in a first format and a second network that transmits and receives messages formatted in a second format. The systems and methods are configured to receive a message from the first network formatted in the first format. The system then converts the message into a unified format that may be sent to the second network. After receiving the message in the unified format, the message may then be converted into the format of the second network and sent on the second network like any other message on the second network.