Abasian H.,University of Al Khwarizmi |
Abadi H.Z.,University of Al Khwarizmi |
Sasanian M.,University of Al Khwarizmi
Biosciences Biotechnology Research Asia | Year: 2015
The aim of this study was to evaluate the quality of educational services Technical Complex Tehran (Tehran representation) is based on SERVQUEL model. SERVQUEL model has dimensions of tangible, reliability, responsiveness, assurance and empathy is. The purpose of this study, is an applied research and the collection of data and analysis is a descriptive study and survey. The population of the study consisted of all students complexes of Tehran (representing Alborz) up to 285 people, among them a randomly selected sample. Data were collected by questionnaire Parasuraman (1994) that its validity and reliability were confirmed by standard methods. In this study, the Kolmogorov-Smirnov statistic and descriptive data to determine the normality of the data and Wilcoxon tests were used to test the hypotheses. The results show that in all aspects of Servquel (of tangible, reliability, responsiveness, assurance and empathy) between what the students understand and what about the quality of educational services is expected, there is a significant difference at the 0.05 level.