Time filter

Source Type

Manipala, India

Bolar K.,Tapai Management Institute | Shaw B.,IFHE Hyderabad
Journal of Internet Banking and Commerce

Online shopping sites have recently gained momentum in India. Since the ecommerce industry is in infancy state, customer (end user) satisfaction with the online shopping is the prime concern because decreasing customer satisfaction leads to negative electronic word of mouth (eWOM) which is very severe for the business. Through a dataset gathered from 127 online shopping customers in with respect to online shopping sites in India, this study investigates the role of website quality, information integrity and perceived behavioral control on customers’ online experience, which in turn influences usage and satisfaction. One of the key results is that the online customer experience has a larger influence on satisfaction rather than usage. © 2015 Bolar K, et al. Source

Holla B R.K.,Manipal University India | Holla B R.K.,Tapai Management Institute | Shetty K.K.,Manipal University India | Shetty K.K.,Tapai Management Institute | And 4 more authors.
International Journal of Earth Sciences and Engineering

The successfulness of a contracting firm depends on several factors. One of the major elements among them is work continuity, which in turn obtained by winning the bid. The survival of small contracting firms is governed by the continuity of financial flow. Contractors costing and pricing strategy used for competing and winning a bid varies from project to project. The main reason for this is the characteristics of the proposed work like size, diversity, complexity, type and type of the client. The analysis of such parameters in small contracting firms facilitates identification of weak areas of contractors in bidding and the necessary actions that can be taken by them to improve the same. Hence, a study has been conducted by considering small contracting firms. The paper focuses on identifying the various independent variables which influences the costing and pricing strategy and establishing relationship between them. Also, the effect of these variables on small contracting firms in deciding the appropriate strategy for winning a bid is studied with case study method. © 2013 CAFET-INNOVA TECHNICAL SOCIETY. Source

Discover hidden collaborations