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Sujata J.,Symbiosis Institute of Telecom Management | Sanjay B.,Amdocs | Kiran R.,Symbiosis Institute of Telecom Management | Rohan A.,Symbiosis Institute of Telecom Management
ARPN Journal of Engineering and Applied Sciences | Year: 2015

The purpose of the present study is to propose the importance of Network experience on Customer experience and Customer behavioral intentions for Cellular Service Providers. This research paper examines customers' feedback on experience across various stages in customer lifecycles and interactions with their telecom operator and attempts identifying the determinants of network experience and their significant impact on customer behavioral intentions of churn, advocacy and purchase more. Primary research was conducted and more than 5000 respondents spread over 36 centres all over the country were surveyed. Questionnaire was used as the primary research instrument along with personal interviews. This paper establishes that Network experience has the highest impact among the 6 determinants of Customer experience for Cellular Service Providers. It also establishes the relation between Network experience parameters and customer behavioral intentions (churn, advocacy and intention to purchase more) through statistical backing of EFA and logistic regression tests. This is an initial paper to identify the determinants of network experience and customer experience in telecom industry. With the growth of data usage, further research is required to drill down into data experience parameters as well to establish the overall impact of network on customer experience and customer behavioral intentions. This paper helps to establish the tangible and intangible parameters of network experience and customer experience which in turn helps to understand the impact on customer behavioral intentions (churn, advocacy, purchase more, complaints). The Cellular Service Provider's can use this relation between Network experience and Customer behavior for strategizing their investments and customer offers. The paper identifies the determinants of network experience and its direct impact on customer experience through a measurement yardstick. The method adopted incorporates various determinants across the customer lifecycle which are sufficient in defining customer experience holistically. The paper also establishes relation between Network experience parameters and customer behavioral intentions of churn, advocacy and purchase more. © 2006-2015 Asian Research Publishing Network (ARPN). Source


Jog Y.,Symbiosis Institute of Telecom Management | Sajeev A.,Symbiosis Institute of Telecom Management | Vidwans S.,Symbiosis Institute of Telecom Management | Mallick C.,Symbiosis Institute of Telecom Management
International Journal of Applied Engineering Research | Year: 2015

India being one of the fastest growing economies has always attracted different types of businesses. With the boom in social media, customer is getting intelligent day by day there by increasing competition for the companies to strive hard to meet customer expectations. Companies are coming up with innovative business models to sustain in this competitive market. Internet revolution that is IoT has brought in new set of businesses which are different from traditional FMCG, IT or any other. It has its own challenges since it deals with large amounts of data. Indian market is yet to mature in terms of IoT development but now many companies are investing and coming up with business models in this domain. The paper discusses generic business models and compares success factors for business models in various sectors like FMCG, Steel, E-commerce and Retail. Lastly we propose key factors that drive IoT businesses in the Indian market. © Research India Publications. Source


Jog Y.,Symbiosis Institute of Telecom Management | Sharma A.,Symbiosis Institute of Telecom Management | Mhatre K.,Symbiosis Institute of Telecom Management | Abhishek A.,Symbiosis Institute of Telecom Management
International Journal of Bio-Science and Bio-Technology | Year: 2015

India is a country where vast medical needs are not met. Internet of Things (IoT) has created a new horizon in health care sector which specifically aims at connecting the world via smart objects. IoT enabled devices are used in various industries such as Envi-ronmental Monitoring, Building and Home Automation, Medical and Healthcare Systems, Infrastructure Management, Transport Systems, Energy Management, Industrial Applica-tions, etc. Healthcare industry is one of the biggest industries that provides health care products and incorporates the delivery of services to patients. These services are supported by electronic processs called as E-health. Using IoT devices remote health monitoring and notification can be done easily as well as quickly in case of emergency. Smart TV as a platform for E-Health Services can also be called as “Health-TV” which is one of the technology that provides IoT based e-Health Solutions to the patients. ICT in-dustry mainly focuses on the easy access of remote health services such as medication reminder, health monitoring and health coaching at home. It also helps in independent living style for the patient like senior citizen, managing and accessing health services in a specific condition from home via Health TV. “Smart infusion pumps” is another technology which is used for treating patients more carefully and accurately. It collects data and then aggregates in a database which contains the records of the administration in the central server. They are basically network devices which connect hospitals and clinics through wireless local area network.”Smart-o-meter” is a Web-based patient-centered decision support system for BP control using an iterative, user-centered design process so that it meets standards of feasibility and acceptability for patient navigators and participants. © 2015 SERSC. Source


Jog Y.,Symbiosis Institute of Telecom Management | Sharma A.,Symbiosis Institute of Telecom Management | Mhatre K.,Symbiosis Institute of Telecom Management | Abhishek A.,Symbiosis Institute of Telecom Management
International Journal of Bio-Science and Bio-Technology | Year: 2015

Internet of Things is an emerging trend that will take existing health care sector to a new dimension. IOT based e-health products like Smart Infusion Pumps, Smart Monitoring, & Health TV will provide the edge over the existing traditional methods used in healthcare sector. The e–Health solutions provided through IoT devices are more accurate and accountable in context of IoT landscape, which provides various challenges along with exciting opportunities in the industry. Healthcare sector is not about just affordability, access & quality but also about financial & social aspects. Therefore, different Business Models have been developed by different enterprises for Transforming Health systems so as to create real time use and impact for the users especially patients, their families & communities where they belongs the centre of care. The main purpose behind every business model is to generate money in terms of profit. It is nothing but an organized structure where a company knows about its key partners, customers, resources, channels & revenue as well as cost structure. This in turns gives a picture about what an enterprise is, what are its strategies, its competitors etc. Better model showcase the enterprise their possibilities, competencies & responsiveness with the customers as well as clients. © 2015 SERSC. Source

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