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TAMPA, Fla., May 08, 2017 (GLOBE NEWSWIRE) -- Sykes Enterprises, Incorporated ("SYKES" or the “Company”) (NASDAQ:SYKE), a global business process outsourcing (BPO) leader in providing comprehensive inbound customer engagement services to Global 2000 companies, has released its financial results for the first-quarter ended March 31, 2017. The first-quarter 2017 financial results can be viewed at either www.sykes.com, under the “Investor News” section, or using the following link: http://investor.sykes.com/company/investors/investor-news/2017/default.aspx. Sykes Enterprises, Incorporated (“SYKES” or “the Company”) is a global business process outsourcing (“BPO”) leader in providing comprehensive inbound customer engagement solutions and services to Global 2000 companies primarily in the communications, financial services, healthcare, technology, transportation and leisure, retail and other industries. The Company’s differentiated end-to-end solutions and service platform effectively engages consumers at every touch point in their customer lifecycle, starting from digital marketing and acquisition to customer support, technical support, up-sell/cross-sell and retention. SYKES serves its clients through two geographic operating regions: the Americas (United States, Canada, Latin America, Australia and the Asia Pacific Rim) and EMEA (Europe, the Middle East and Africa). Its Americas and EMEA regions primarily provide customer engagement services (with an emphasis on inbound technical support, digital marketing and demand generation, and customer service), which includes customer assistance, healthcare and roadside assistance, technical support, and product and service sales to our clients’ customers. These services are delivered through multiple communication channels including phone, e-mail, social media, text messaging, chat and digital self-service. It also provides various enterprise support services in the United States that include services for our clients’ internal support operations, from technical staffing services to outsourced corporate help desk services. In Europe, it also provides fulfillment services, which include order processing, payment processing, inventory control, product delivery and product returns handling. SYKES’ complete service offering helps its clients acquire, retain and increase the lifetime value of their customer relationships. The Company developed an extensive global reach with customer engagement centers across six continents, including North America, South America, Europe, Asia, Australia and Africa. It delivers cost-effective solutions that enhance the customer service experience, promote stronger brand loyalty, and bring about high levels of performance and profitability. For additional information please visit www.sykes.com.


TAMPA, Fla., May 08, 2017 (GLOBE NEWSWIRE) -- Sykes Enterprises, Incorporated ("SYKES" or the “Company”) (NASDAQ:SYKE), a global business process outsourcing (BPO) leader in providing comprehensive inbound customer engagement services to Global 2000 companies, has released its financial results for the first-quarter ended March 31, 2017. The first-quarter 2017 financial results can be viewed at either www.sykes.com, under the “Investor News” section, or using the following link: http://investor.sykes.com/company/investors/investor-news/2017/default.aspx. Sykes Enterprises, Incorporated (“SYKES” or “the Company”) is a global business process outsourcing (“BPO”) leader in providing comprehensive inbound customer engagement solutions and services to Global 2000 companies primarily in the communications, financial services, healthcare, technology, transportation and leisure, retail and other industries. The Company’s differentiated end-to-end solutions and service platform effectively engages consumers at every touch point in their customer lifecycle, starting from digital marketing and acquisition to customer support, technical support, up-sell/cross-sell and retention. SYKES serves its clients through two geographic operating regions: the Americas (United States, Canada, Latin America, Australia and the Asia Pacific Rim) and EMEA (Europe, the Middle East and Africa). Its Americas and EMEA regions primarily provide customer engagement services (with an emphasis on inbound technical support, digital marketing and demand generation, and customer service), which includes customer assistance, healthcare and roadside assistance, technical support, and product and service sales to our clients’ customers. These services are delivered through multiple communication channels including phone, e-mail, social media, text messaging, chat and digital self-service. It also provides various enterprise support services in the United States that include services for our clients’ internal support operations, from technical staffing services to outsourced corporate help desk services. In Europe, it also provides fulfillment services, which include order processing, payment processing, inventory control, product delivery and product returns handling. SYKES’ complete service offering helps its clients acquire, retain and increase the lifetime value of their customer relationships. The Company developed an extensive global reach with customer engagement centers across six continents, including North America, South America, Europe, Asia, Australia and Africa. It delivers cost-effective solutions that enhance the customer service experience, promote stronger brand loyalty, and bring about high levels of performance and profitability. For additional information please visit www.sykes.com.


TAMPA, Fla., May 08, 2017 (GLOBE NEWSWIRE) -- Sykes Enterprises, Incorporated ("SYKES" or the “Company”) (NASDAQ:SYKE), a global business process outsourcing (BPO) leader in providing comprehensive inbound customer engagement services to Global 2000 companies, has released its financial results for the first-quarter ended March 31, 2017. The first-quarter 2017 financial results can be viewed at either www.sykes.com, under the “Investor News” section, or using the following link: http://investor.sykes.com/company/investors/investor-news/2017/default.aspx. Sykes Enterprises, Incorporated (“SYKES” or “the Company”) is a global business process outsourcing (“BPO”) leader in providing comprehensive inbound customer engagement solutions and services to Global 2000 companies primarily in the communications, financial services, healthcare, technology, transportation and leisure, retail and other industries. The Company’s differentiated end-to-end solutions and service platform effectively engages consumers at every touch point in their customer lifecycle, starting from digital marketing and acquisition to customer support, technical support, up-sell/cross-sell and retention. SYKES serves its clients through two geographic operating regions: the Americas (United States, Canada, Latin America, Australia and the Asia Pacific Rim) and EMEA (Europe, the Middle East and Africa). Its Americas and EMEA regions primarily provide customer engagement services (with an emphasis on inbound technical support, digital marketing and demand generation, and customer service), which includes customer assistance, healthcare and roadside assistance, technical support, and product and service sales to our clients’ customers. These services are delivered through multiple communication channels including phone, e-mail, social media, text messaging, chat and digital self-service. It also provides various enterprise support services in the United States that include services for our clients’ internal support operations, from technical staffing services to outsourced corporate help desk services. In Europe, it also provides fulfillment services, which include order processing, payment processing, inventory control, product delivery and product returns handling. SYKES’ complete service offering helps its clients acquire, retain and increase the lifetime value of their customer relationships. The Company developed an extensive global reach with customer engagement centers across six continents, including North America, South America, Europe, Asia, Australia and Africa. It delivers cost-effective solutions that enhance the customer service experience, promote stronger brand loyalty, and bring about high levels of performance and profitability. For additional information please visit www.sykes.com.


TAMPA, Fla., May 08, 2017 (GLOBE NEWSWIRE) -- Sykes Enterprises, Incorporated ("SYKES" or the “Company”) (NASDAQ:SYKE), a global business process outsourcing (BPO) leader in providing comprehensive inbound customer engagement services to Global 2000 companies, has released its financial results for the first-quarter ended March 31, 2017. The first-quarter 2017 financial results can be viewed at either www.sykes.com, under the “Investor News” section, or using the following link: http://investor.sykes.com/company/investors/investor-news/2017/default.aspx. Sykes Enterprises, Incorporated (“SYKES” or “the Company”) is a global business process outsourcing (“BPO”) leader in providing comprehensive inbound customer engagement solutions and services to Global 2000 companies primarily in the communications, financial services, healthcare, technology, transportation and leisure, retail and other industries. The Company’s differentiated end-to-end solutions and service platform effectively engages consumers at every touch point in their customer lifecycle, starting from digital marketing and acquisition to customer support, technical support, up-sell/cross-sell and retention. SYKES serves its clients through two geographic operating regions: the Americas (United States, Canada, Latin America, Australia and the Asia Pacific Rim) and EMEA (Europe, the Middle East and Africa). Its Americas and EMEA regions primarily provide customer engagement services (with an emphasis on inbound technical support, digital marketing and demand generation, and customer service), which includes customer assistance, healthcare and roadside assistance, technical support, and product and service sales to our clients’ customers. These services are delivered through multiple communication channels including phone, e-mail, social media, text messaging, chat and digital self-service. It also provides various enterprise support services in the United States that include services for our clients’ internal support operations, from technical staffing services to outsourced corporate help desk services. In Europe, it also provides fulfillment services, which include order processing, payment processing, inventory control, product delivery and product returns handling. SYKES’ complete service offering helps its clients acquire, retain and increase the lifetime value of their customer relationships. The Company developed an extensive global reach with customer engagement centers across six continents, including North America, South America, Europe, Asia, Australia and Africa. It delivers cost-effective solutions that enhance the customer service experience, promote stronger brand loyalty, and bring about high levels of performance and profitability. For additional information please visit www.sykes.com.


TAMPA, Fla., May 08, 2017 (GLOBE NEWSWIRE) -- Sykes Enterprises, Incorporated ("SYKES" or the “Company”) (NASDAQ:SYKE), a global business process outsourcing (BPO) leader in providing comprehensive inbound customer engagement services to Global 2000 companies, has released its financial results for the first-quarter ended March 31, 2017. The first-quarter 2017 financial results can be viewed at either www.sykes.com, under the “Investor News” section, or using the following link: http://investor.sykes.com/company/investors/investor-news/2017/default.aspx. Sykes Enterprises, Incorporated (“SYKES” or “the Company”) is a global business process outsourcing (“BPO”) leader in providing comprehensive inbound customer engagement solutions and services to Global 2000 companies primarily in the communications, financial services, healthcare, technology, transportation and leisure, retail and other industries. The Company’s differentiated end-to-end solutions and service platform effectively engages consumers at every touch point in their customer lifecycle, starting from digital marketing and acquisition to customer support, technical support, up-sell/cross-sell and retention. SYKES serves its clients through two geographic operating regions: the Americas (United States, Canada, Latin America, Australia and the Asia Pacific Rim) and EMEA (Europe, the Middle East and Africa). Its Americas and EMEA regions primarily provide customer engagement services (with an emphasis on inbound technical support, digital marketing and demand generation, and customer service), which includes customer assistance, healthcare and roadside assistance, technical support, and product and service sales to our clients’ customers. These services are delivered through multiple communication channels including phone, e-mail, social media, text messaging, chat and digital self-service. It also provides various enterprise support services in the United States that include services for our clients’ internal support operations, from technical staffing services to outsourced corporate help desk services. In Europe, it also provides fulfillment services, which include order processing, payment processing, inventory control, product delivery and product returns handling. SYKES’ complete service offering helps its clients acquire, retain and increase the lifetime value of their customer relationships. The Company developed an extensive global reach with customer engagement centers across six continents, including North America, South America, Europe, Asia, Australia and Africa. It delivers cost-effective solutions that enhance the customer service experience, promote stronger brand loyalty, and bring about high levels of performance and profitability. For additional information please visit www.sykes.com.


News Article | April 15, 2016
Site: www.theenergycollective.com

Intermediary actors can be crucial for bringing about low energy transitions. This blog explores what they are and provides some key insights about intermediaries in low energy transitions. It has long been recognized that changing the way we produce and use energy is of crucial importance to tackle the challenges related to depleting fuel resources and their environmental impacts. For things to change, actors facilitating these processes and connecting people are important. The capital city of Helsinki, Finland, has set up an innovation unit, Forum Virium, which coordinates the construction of a smart city district within the city combining the use of several innovations, including solutions for energy storage and management, car-free blocks and services, including a smart application which allows residents to control appliances, lighting and heating remotely. In this development, according to ongoing work by Eva Heiskanen and Kaisa Matschoss, Forum Virium has acted as an intermediary identifying new innovations and organising networking events for information sharing, among other things. In the UK, an independent organisation, called Bioregional, has been a crucial intermediary in low- carbon building projects. In Brighton, Bioregional acted as a developer for One Brighton, a multi-residential energy-efficient, insulated and triple glazed building heated by woodfuel pellets with a community space and social housing developed to the principles of One Planet Living.  It builds on the experience of BedZED, a pioneering low energy housing development built in early 2000s in London. With Mari Martiskainen we have explored how Bioregional acted as an intermediary to One Brighton in several ways. It created a tangible vision for the building project by adapting previous learning from projects like BedZED, carried out project management activities and connected the local council, the builder and the local community together. These kinds of Innovation intermediaries are organisations – or sometimes individuals – which can act as go-betweens for people, funds, knowledge and ideas that in combination may result in innovation. Intermediaries may: Despite the important role that they can play, these intermediary actors in energy transitions are often invisible and their roles under-played. A workshop held on March 9-10 co-organised by the TRIPOD project and Centre on Innovation and Energy Demand (CIED), aimed to better understand the role that intermediary actors in energy transitions play. Three important insights were made: Innovation intermediaries can drive change (akin to innovation champions or institutional entrepreneurs) or mediate and connect individuals, groups, resources and knowledge across sectors (and so are sometimes called boundary spanners, knowledge brokers or hybrid actors). While many intermediaries act as distributed change agents across networks and systems, intermediaries can take on broader roles and operate on many levels. The kind of roles innovation intermediaries carry out depend on their focus, degree of financial or political independence and mandate, among other things. Examples from the processes of creating low-energy buildings, installing heat pumps and setting up community energy schemes presented at the workshop showed how intermediation has evolved from simple advice and information dissemination to the development of tools, business partnerships, professional services, and policy advocacy. For example, in the context of low energy building, intermediaries can: Perhaps a key question is what kind of intermediaries are most useful to advance sustainable energy transitions, and can such intermediaries be intentionally orchestrated? And should they? These are pertinent areas for further research. 2. What kind of intermediary activities will bring about more sustainable energy systems? The intermediary activities required are likely to differ depending on the phase of energy transition or the stage of innovation. This is also likely to define the extent to which intermediation between actors and processes is needed at all. Also, intermediary actors may experience favourable or hostile contexts, which require different strategies. We scholars continue to have different interpretations on the scale and definition of intermediation activity. In the workshop, there were differences in opinion regarding the degree of advocacy and of neutrality (intermediaries as benefactors or businesses) that the intermediary actors possess, or should possess. What we did agree on, however, was the need to make intermediation more visible. This is a fine balance however, as intermediaries should not take centre stage if they are to act as effective brokers between actors. Intermediation focuses on delivering a key object or a service. This can range from shared energy output (from a community energy scheme, for example) and technologies (such as heat pumps) to more broadly facilitating low-energy transitions or niche areas, like low-energy buildings. The focus partly determines if the intermediary is regarded as neutral (politically, financially or technologically) or if it seeks to advance particular interests. Both types are needed but, it was felt by workshop participants that the intermediaries’ stance should be made explicit to others. Why are our insights relevant? When making recommendations as to how we can achieve more sustainable energy systems, it is important to acknowledge the role of different intermediary actors and their associations. We also need to differentiate between those kinds of intermediary activities that are fundamental for low-energy transitions from those that are beneficial or even detrimental. In addition, we need to know if policies or community experiments are dependent on particular intermediaries to make them successful. Paula Kivimaa is Senior Research Fellow at SPRU working for the Centre on Innovation and Energy Demand (CIED). She is also Senior Researcher at the Finnish Environment Institute SYKE and Docent at Aalto University School of Business. Paula leads the CIED project on Low Energy Housing Innovations and the Role of Intermediaries. She is also member of the TRIPOD project consortium. Her current research interests include policy analysis from low-carbon innovation and transition perspectives, as well as policy complementing approaches to support low-carbon innovation, such as intermediation. Sussex Energy Group members Dr. Mari Martiskainen, Professor Adrian Smith and Dr. Jake Barnes also contributed to the workshop.


News Article | November 16, 2016
Site: www.eurekalert.org

Scientists have warned that high hopes for the success of the Paris Agreement could be dashed if lessons aren't learnt from the challenges and experiences of climate monitoring in Europe. The long term success of the Agreement depends on the availability of well-designed and functioning monitoring and review mechanisms, according to a study published today (16 November) in the journal Climate Policy. As the 22nd session of the Conference of the Parties (COP 22) in Marrakech draws to a close, researchers from the Tyndall Centre for Climate Change Research at the University of East Anglia (UEA) and the Finnish Environment Institute (SYKE) stress that, without strong, credible monitoring and transparency procedures, national pledges to address climate change in the spirit of the 2015 Paris Agreement will not build sufficient global trust. The study looks closely at the EU's experience with monitoring national climate policies in order to understand what challenges may arise in ensuring transparency. The EU has one of the most advanced monitoring systems in the world - but it still encounters persistent challenges that, crucially, could jeopardize the implementation of the Paris Agreement. The international community should therefore draw on the EU's valuable experiences and also difficulties in monitoring climate policies in order to develop the practice further. The research identified that the EU's current approach to monitoring climate policies - largely borrowed from monitoring greenhouse gases, which is a vastly different task - has not supported in depth learning and debate on the performance of individual policies. Other important obstacles include political concerns over the costs of reporting, control, and the perceived usefulness of the information produced. Jonas Schoenefeld, the lead author, said: "An important part of the implementation of the Paris Agreement will hinge on whether political actors can muster the leadership in order to successfully navigate monitoring challenges at the international level. The EU's experience shows that incorporating policies into NDCs should be seen as one step in a long journey to better knowledge of climate policies." The 2015 Paris Agreement marked a shift towards countries making emission reduction pledges known as Nationally Determined Contributions (NDCs) and a new Transparency Framework (Article 13) requiring regular progress reports on pledges to address climate change. While the quick ratification of the Paris Agreement is a sign that the international community is eager to make progress, setting up a strong and effective transparency framework requires hard work for years to come. Mr Schoenefeld stressed that the willingness of countries to remain engaged is vital: "A key strength of the Paris Agreement is that so many countries are part of it and are willing to engage. Disengagement or even withdrawal could therefore imperil the whole Agreement and have grave ramifications for the set-up of a strong monitoring system." Prof Mikael Hildén from the Finnish Environment Institute, who co-authored the study, said: "Monitoring is probably the most underestimated challenge in implementing the Paris Agreement. In the past, it has been seen as a technical, data gathering task. We show that it is anything but a mere reporting exercise." Prof Andrew Jordan from the Tyndall Centre, co-author, said: "Implementing more advanced monitoring at the international level will require substantial political efforts, resources, and leadership. In order to justify such investments to the public, care needs to be taken to ensure that monitoring information is used effectively to improve policy, rather than as a weapon to lay blame when things slip." 'The challenges of monitoring national climate policy: learning lessons from the EU' will be published in the journal Climate Policy, on 16 November 2017.


TAMPA, Fla., Feb. 27, 2017 (GLOBE NEWSWIRE) -- Sykes Enterprises, Incorporated ("SYKES" or the “Company”) (NASDAQ:SYKE), a global business process outsourcing (BPO) leader in providing comprehensive inbound customer engagement services to Global 2000 companies, has released its financial results for the fourth-quarter and full-year ended December 31, 2016. The fourth-quarter and full-year 2016 financial results can be viewed at either www.sykes.com, under the “Investor News” section, or using the following link: http://investor.sykes.com/company/investors/investor-news/2017/default.aspx. About Sykes Enterprises, Incorporated SYKES is a global business process outsourcing (BPO) leader in providing comprehensive inbound customer engagement services to Global 2000 companies, primarily in the communications, financial services, healthcare, technology, transportation and retail industries. SYKES’ differentiated end-to-end service platform effectively engages consumers at every touch point in their customer lifecycle, starting from digital marketing and acquisition to customer support, technical support, up-sell/cross-sell and retention. Headquartered in Tampa, Florida, with customer contact engagement centers throughout the world, SYKES provides its services through multiple communication channels encompassing phone, e-mail, web, chat, social media and digital self-service. Utilizing its integrated onshore/offshore and virtual at-home agent delivery models, SYKES serves its clients through two geographic operating segments: the Americas (United States, Canada, Latin America, India and the Asia Pacific region) and EMEA (Europe, Middle East and Africa).  SYKES also provides various enterprise support services in the Americas and fulfillment services in EMEA, which include order processing, inventory control, product delivery and product returns handling. For additional information please visit www.sykes.com.


TAMPA, FL--(Marketwired - November 09, 2016) - Sykes Enterprises, Incorporated ( : SYKE) ("SYKES" or the "Company"), a global business process outsourcing (BPO) leader in providing comprehensive inbound customer engagement services to Global 2000 companies, will attend SunTrust Robinson Humphrey's 2016 Financial Technology, Business and Government Services Conference in New York City, New York, on November 10, 2016. Management will be participating in investor meetings, which is the principal format of the Conference. SYKES is a global business process outsourcing (BPO) leader in providing comprehensive inbound customer engagement services to Global 2000 companies, primarily in the communications, financial services, healthcare, technology, transportation and retail industries. SYKES' differentiated end-to-end service platform effectively engages consumers at every touch point in their customer lifecycle, starting from digital marketing and acquisition to customer support, technical support, up-sell/cross-sell and retention. Headquartered in Tampa, Florida, with customer contact engagement centers throughout the world, SYKES provides its services through multiple communication channels encompassing phone, e-mail, web, chat, social media and digital self-service. Utilizing its integrated onshore/offshore and virtual at-home agent delivery models, SYKES serves its clients through two geographic operating segments: the Americas (United States, Canada, Latin America, India and the Asia Pacific region) and EMEA (Europe, Middle East and Africa). SYKES also provides various enterprise support services in the Americas and fulfillment services in EMEA, which include order processing, inventory control, product delivery and product returns handling. For additional information please visit www.sykes.com.


Third quarter 2016 financial results press release now posted to SYKES' website TAMPA, FL--(Marketwired - October 31, 2016) - Sykes Enterprises, Incorporated ("SYKES" or the "Company") ( : SYKE), a global business process outsourcing (BPO) leader in providing comprehensive inbound customer engagement services to Global 2000 companies, has released its financial results for the third-quarter ended September 30, 2016. The third quarter 2016 financial results can be viewed at either www.sykes.com, under the "Investor News" section, or using the following link: http://investor.sykes.com/company/investors/investor-news/2016/default.aspx. SYKES is a global business process outsourcing (BPO) leader in providing comprehensive inbound customer engagement services to Global 2000 companies, primarily in the communications, financial services, healthcare, technology, transportation and retail industries. SYKES' differentiated end-to-end service platform effectively engages consumers at every touch point in their customer lifecycle, starting from digital marketing and acquisition to customer support, technical support, up-sell/cross-sell and retention. Headquartered in Tampa, Florida, with customer contact engagement centers throughout the world, SYKES provides its services through multiple communication channels encompassing phone, e-mail, web, chat, social media and digital self-service. Utilizing its integrated onshore/offshore and virtual at-home agent delivery models, SYKES serves its clients through two geographic operating segments: the Americas (United States, Canada, Latin America, India and the Asia Pacific region) and EMEA (Europe, Middle East and Africa). SYKES also provides various enterprise support services in the Americas and fulfillment services in EMEA, which include order processing, inventory control, product delivery and product returns handling. For additional information please visit www.sykes.com.

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