Lim W.M.,Sunway Business
Journal of Information Science | Year: 2015
This article aims to encourage information specialists to consider chronic disposition and situational priming as avenues to enrich information science research. The author makes a case for conducting such investigations by articulating the potential contributions of advancing theoretical and practical understanding of information science in both physical and technological environments using these approaches. The author also offers a theoretical toolbox of conceptual underpinnings relevant to chronic disposition and situational priming to provide a general overview on how such investigations can be performed. It is hoped that the arguments and theoretical lenses put forth will inspire further research in the area. © The Author(s) 2015.
Sandhu M.S.,Sunway Business |
Jain K.K.,Indian Institute of Management |
Ahmad I.U.K.b.,Implementation Coordination Unit
International Journal of Public Sector Management | Year: 2011
Purpose: The main purpose of this paper is to: identify the views of public sector employees towards the importance of Knowledge Sharing (KS); identify the barriers to KS; and identify initiatives that may encourage KS. Design/methodology/approach: The design employed in this research was mainly descriptive in nature. A survey-based methodology employing a research questionnaire was used to elicit the views of public sector employees towards KS. A total of 320 questionnaires were randomly distributed and 170 were successfully collected, giving a response rate of 60 percent. Findings: The results showed that the respondents were very positive in their views towards "importance of KS" and they also strongly felt that knowledge was a source of competitive advantage. However, they were of the view that the importance of knowledge sharing was not clearly communicated and many of them were not sure whether KS strategy existed in their department. The public sector employees also showed self-serving biases when it came to their willingness to share knowledge compared with their perception of their colleagues' willingness to share knowledge. Respondents perceived organizational barriers as being more critical compared with individual barriers. Main organizational barriers were lacking in IT systems and there was a lack of rewards and recognition. Lack of time, lack of interaction and lack of interpersonal skills were identified as the main individual barriers. The most favoured KS initiatives found in this study was use of e-mail systems; inter-agency activities and use of information and communication technology (ICT) followed by support from top management. Research limitations/implications: The study is confined to the public sector and thus it cannot be generalized to all organizations. The sample for this study is also limited to two public sector departments: ICU (Implementation Coordination Unit) and PWD (Public Works Department) and thus the views are strictly limited to these agencies. The findings from this study can be useful in enhancing public policy towards effective management and implementation of KS programs. Originality/value: Since there is limited research on KS in the public sector from developing and emerging nations such as Malaysia, this empirical contribution will further enhance the theoretical knowledge on KS in the public sector from a developing nation's perspective. Second, this is one of the few studies that examine views towards knowledge donating and knowledge receiving in the public sector. This area needs the utmost attention, since it was found in this study that employees' perceived knowledge-sharing willingness (donating) may differ from colleagues' perceived KS willingness (knowledge receiving). © Emerald Group Publishing Limited.
Yeow P.H.P.,Sunway Business |
Goomas D.T.,El Centro College
Human Factors and Ergonomics In Manufacturing | Year: 2014
The purpose was to conduct an ergonomics improvement in the order selection process in a refrigerated dairy factory. The workers' task was to pick dairy products to fulfill orders. Plant walkthroughs, unstructured interviews, and direct observation methods were used to study the existing process and problems. Ergonomics intervention was made by introducing a wireless handheld scanning system. A field experiment was carried out to compare the conventional paper pick list with the new system. Results indicated that workers faced difficulty in the paper pick list system, that is, to grasp a clipboard, turn pages, and place marks while wearing thick gloves. The new system eliminated this problem, and because of its ergonomics visual and audio feedback properties and more efficient process, it increased productivity (by 8.4%) and workers' satisfaction, simplified tasks, improved work quality, and reduced delay in invoicing. Replicating the intervention, other process-based manufacturing companies may reap similar benefits. © 2012 Wiley Periodicals, Inc.
Cheong S.-N.,Multimedia University |
Ling H.-C.,Multimedia University |
Teh P.-L.,Sunway Business
Expert Systems with Applications | Year: 2014
The revolutionary development of smartphone which offers compelling computing and storage capabilities has radically changed the digital lifestyles of users. The integration of Near Field Communication (NFC) into smartphone has further opened up opportunities for new applications and business models such as in industry for payment, electronic ticketing and access control systems. NFC and graphical password scheme are two imperative technologies that can be used to achieve secure and convenient access control system. One of the potential uses of such technologies is the integration of steganography graphical password scheme into NFC-enabled smartphone to transcend conventional digital key/tokens access control systems into a more secure and convenient environment. Smartphone users would have more freedom in customizing the security level and how they interact with the access control system. As such, this paper presents a secure two-factor authentication NFC smartphone access control system using digital key and the proposed Encrypted Steganography Graphical Password (ESGP). This paper also validates the user perception and behavioral intention to use NFC ESGP smartphone access control system through an experiment and user evaluation survey. Results indicated that users weigh security as a dominant attribute for their behavioral intention to use NFC ESGP smartphone access control system. Our findings offer a new insight for security scholars, mobile device service providers and expert systems to leverage on the two-factor authentication with the use of NFC-enabled smartphone. © 2013 Elsevier B.V. All rights reserved.
Yeow P.H.P.,Sunway Business
International Journal of Industrial Ergonomics | Year: 2010
The study aimed to improve ergonomics, i.e. to increase productivity, quality, and work satisfaction of operators working in a harsh environment (i.e. freezer storage facilities) through the use of an audio feedback system. The operators' job was to select ice-cream products from a distribution warehouse to fulfill customer orders. A field experiment was carried out to compare the conventional method (the use of paper pick list) and the new method (the use of an audio pick list system). The audio system included audio feedback which enabled the operator to verify the correct storage location before selecting product from its location. Results showed that the use of the audio system was more effective as productivity of picking task increased by 43%, quality improved through reduction of more than two-thirds picking errors, and work satisfaction increased as hand motions used in the paper pick list system with gloved hands were eliminated. The impact of this study suggests that harsh environments with similar work flows can be aided with an audio feedback system, weighing the costs and benefits of the system from the perspective of ergonomics, quality, and productivity. © 2010 Elsevier B.V.