Bloomington, IL, United States
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Robinson S.,State Farm Mutual Automobile Insurance Company | Fisher D.S.,University of Illinois at Urbana - Champaign
ASHRAE Transactions | Year: 2012

Thermal expansion of piping results in significant anchor forces which can be found by several different methodologies. Comparison of these L-bend and U-bend equations was motivated by an inquiry questioning magnitudes of difference in results. Primary focus was given to explaining the large discrepancy in inquiry results. In addition flexibility analysis, bending moments, and U-bends were also researched. The ASHRAE, Kellogg, Grinnell-Spielvogel, and simple cantilever methods were compared by computing and graphing variations of multiple variables including leg lengths, diameter, and temperature. Findings suggest that ASHRAE's L-bend equation produces outlying results, and alterations to the 2012 ASHRAE handbook are recommended. © 2012 ASHRAE.

Cope A.D.,Insurance Institute for Business and Home Safety | Crandell J.H.,ARES Consulting | Liu Z.,Insurance Institute for Business and Home Safety | Stevig L.J.,State Farm Mutual Automobile Insurance Company
Journal of Wind Engineering and Industrial Aerodynamics | Year: 2014

Recent full-scale studies of wind loads on components of multi-layer wall systems have shown that maximum instantaneous pressure differences across individual layers can be a large fraction of the net load across the wall system, as noted in Cope et al. (2012) The results of these studies are considerably different from results obtained using dynamic pressure chambers where the entire section of the wall is exposed to the same quasi-steady pressure difference or time varying pressures. The largest differences in results between the full-scale wind tests at the Insurance Institute for Business & Home Safety (IBHS) Research Center and the pressure chamber tests occurred for the exterior flexible multi-part siding layer. In the pressure chamber tests, the pressures tend to equalize rapidly between the exterior and interior surfaces of the flexible siding resulting in very low net loads on the siding. In the full-scale wind tests, the response of the flexible siding to the temporal and spatial variations in wind loads imposed by the flow around the building could be observed as a wave moving along the wall surface.The study reported in this paper investigates the loads on the fasteners used to attach the siding to the wall. Specifically, the relationship between the instantaneous pressure differences across the siding and the loads on the fasteners is presented; with the goal of determining whether any systematic reduction or amplification of loads on the fasteners resulted from the very short duration peak instantaneous pressure differences applied to the siding. Specialty instrumentation was developed that allowed measurement of outward acting loads applied to the siding fasteners. This paper describes that specialty instrumentation and presents comparisons of pressure differences multiplied by the tributary area assigned to a fastener against the withdrawal loads measured using the instrumented fasteners.While there is significant scatter in the results, probably due to friction in the fastener load system among other things, results show a strong overall one to one correlation between the net outward loads calculated by applying the pressure load to the tributary area and the measured loads on the fasteners. © 2014 Elsevier Ltd.

Lewis J.R.,IBM | Hardzinski M.L.,State Farm Mutual Automobile Insurance Company
International Journal of Speech Technology | Year: 2015

The Speech User Interface Service Quality (SUISQ) questionnaire is a standardized instrument for the assessment of the usability of interactive voice response (IVR) applications, developed by Polkosky (Toward a social-cognitive psychology of speech technology: affective responses to speech-based e-service, 2005; Mediated interpersonal communication, 2008). During its development, participants rated the quality of recorded interactions rather than interactions in which they participated, leaving open the question of the extent to which the findings would generalize to personal as opposed to observed interactions. The results of a large-scale unmoderated usability study of a natural-language speech recognition IVR demonstrated the utility of the SUISQ for the purpose of assessing personal experiences with service-providing speech user interfaces. The psychometric properties of construct validity and reliability were very similar to those reported by Polkosky. Additional item analyses led to the definition of two subsets of the full set of 25 SUISQ items—a reduced version (SUISQ-R, 14 items) and a maximally-reduced version (SUISQ-MR, 9 items). The SUISQ-R had similar psychometric properties to the full SUISQ, but analysis the SUISQ-MR revealed some weaknesses in its reliability and construct validity. This replication of the original SUISQ findings in a markedly different context of measurement and the availability of a shorter, psychometrically qualified, version of the questionnaire (SUISQ-R) should enhance its utility for usability practitioners who work on the development and assessment of speech-recognition IVRs. © 2015, Springer Science+Business Media New York.

Lewis J.R.,IBM | Brown J.,State Farm Mutual Automobile Insurance Company | Mayes D.K.,State Farm Mutual Automobile Insurance Company
International Journal of Human-Computer Interaction | Year: 2015

This article describes the psychometric properties of the Emotional Metric Outcomes (EMO) questionnaire and the System Usability Scale (SUS) using data collected as part of a large-sample unmoderated usability study (n = 471). The EMO is a concise multifactor standardized questionnaire that provides an assessment of transaction-driven personal and relationship emotional outcomes, both positive and negative. The SUS is a well-known standardized usability questionnaire designed to assess perceived usability. In previous research, psychometric evaluation using data from a series of online surveys showed that the EMO and its component scales had high reliability and concurrent validity with loyalty and overall experience metrics but did not find the expected four-factor structure. Previous structural analyses of the SUS have had mixed results. Analysis of the EMO data from the usability study revealed the expected four-factor structure. The factor structure of the SUS appeared to be driven by item tone. The estimated reliability of the SUS (.90) was consistent with previous estimates. The EMO and its subscales were also quite reliable, with the estimates of reliability for the various EMO scales ranging from.86 to.96. Regression analysis using SUS, EMO, and Effort as predictors revealed different key drivers for the outcome metrics of Satisfaction and Likelihood-to-Recommend. The key recommendations are to include the EMO as part of the battery of poststudy standardized questionnaires, along with the SUS (or similar questionnaire), but to be cautious in reporting SUS subscales such as Usable and Learnable. Copyright © Taylor & Francis Group, LLC.

Lewis J.R.,IBM | Mayes D.K.,State Farm Mutual Automobile Insurance Company
International Journal of Human-Computer Interaction | Year: 2014

This article describes the development and psychometric evaluation of the Emotional Metric Outcomes (EMO) questionnaire-a new questionnaire designed to assess the emotional outcomes of interaction, especially the interaction of customers with service-provider personnel or software. The EMO is a concise multifactor standardized questionnaire that provides an assessment of transaction-driven personal and relationship emotional outcomes, both positive and negative. The primary purpose of the EMO is to move beyond traditional assessment of satisfaction to achieve a more effective measurement of customers' emotional responses to products and processes. Psychometric evaluation showed that the EMO and its component scales had high reliability and concurrent validity with loyalty and overall experience metrics in a variety of measurement contexts. Concurrent measurement with the System Usability Scale (SUS) indicated that reported significant correlation of the SUS with likelihood-to-recommend ratings are probably primarily due to emotional rather than utilitarian aspects of the SUS. © Taylor & Francis Group, LLC.

THOMASTON, Ga., Dec. 27, 2016 (GLOBE NEWSWIRE) -- SouthCrest Bank has entered into an agreement to sell its Northside Branch property at 943 North Church St. in Thomaston to local State Farm agent Trennis Dumas. The bank will discontinue the drive through service at the Northside location as of the close of business on Friday, Jan. 6, 2017. The ATM at the Northside location will continue to be available for customer use after the sale, and the bank will be upgrading the ATM to accept deposits. All employees at the Northside Branch will relocate to the main office at 108 South Church St. No current employees of the bank will be adversely affected by this closure. “While our core deposit balances in Upson County have remained stable over the past few years, our drive-through teller transaction volume has continued to slowly decline consistent with national trends,” said Doug Head, Senior Vice President and Market Leader with SouthCrest Bank. “More and more of our customers are utilizing our convenient mobile banking platform each month, as well. Combined with Mrs. Dumas’ offer to purchase the property, we believe this transaction is in the best interest of our customers, employees, and shareholders.” Dumas intends to move her agency to the site between the end of January and the first week of February 2017.  “We’re looking forward to servicing our customers in this new location, which offers easier access into the office building, better parking and safer exiting from the parking lot on to Highway 19,” Dumas said. “This transaction is consistent with our strategy of becoming more efficient in our facility utilization and occupancy expenses, and we are confident that we will provide even better service for our clients by having all of our retail staff at the South Church Street office,” commented SouthCrest President and CEO Brian D. Schmitt. SouthCrest Financial Group, Inc. (SCSG:PK), is a $550 million asset bank holding company headquartered in Woodstock, Ga. The company operates a 12 branch network throughout Georgia and Alabama through its subsidiary bank, SouthCrest Bank, N.A. The bank provides a full suite of retail and commercial banking services, and online banking services. The mission of State Farm is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams. State Farm and its affiliates are the largest providers of auto, home and individual life insurance in the United States. State Farm Mutual Automobile Insurance Company is the parent of the State Farm family of companies. For more information, please visit Trennis Dumas is an independent contract agent of State Farm.  The Dumas Agency was established in Thomaston, GA on Aug. 1, 2011.  The agency employs 5-7 professionals annually.  Dumas and her team are licensed in the state of Georgia to sell and service the full array of State Farm products, including auto, home, life, bank products, mortgage and vehicle loans, security products and major medical health insurance. NMLS MB# 1502328; NMLS; MLO# 399837. For more information, please visit This presentation may contain certain “forward-looking statements” that are subject to risks, uncertainties, and other factors that could cause actual results and shareholder values to differ materially from those projected.  Factors that could cause or contribute to such differences include economic conditions, government regulation and legislation, changes in interest rates, credit quality, competition, and other risk factors.

News Article | December 23, 2016

SUNNYVALE, Calif.--(BUSINESS WIRE)--Yahoo! Inc. (NASDAQ:YHOO) announced today that State Farm® is kicking off a new campaign on Yahoo Sports to connect with basketball fans throughout the 2016-2017 season. As part of these efforts, State Farm will engage fans through custom integrations across Yahoo Sports, with a special focus on The Vertical with Woj, as well as extensive video, native and display advertising. "For State Farm, storytelling is at the heart of our advertising and Yahoo is a long-time collaborator that has helped us continue to share our brand story with an incredibly passionate, relevant audience of sports fans," said Ed Gold, Advertising Director, State Farm. "We recognized early on that there was huge potential with the launch of The Vertical to reach basketball fans and we’re continuing to align with the top-notch editorial content that’s available on Yahoo Sports." State Farm, which has been a sponsor of the NBA since 2010, is collaborating with Yahoo to extend its digital advertising efforts this year and find unique ways to reach basketball fans across screens. As part of State Farm’s new digital campaign, the brand will sponsor some of Yahoo Sports’ top NBA content including The Vertical with Woj, a hub for NBA news, information and storytelling on Yahoo Sports run by NBA insider, Adrian Wojnarowski. When The Vertical launched in January 2016, State Farm was a premier sponsor. Following this success and The Vertical’s continued growth, State Farm is back as a sponsor this season. With high-impact display and video ads, as well as branded integrations within top video series, State Farm will connect with sports fans on The Vertical. In particular, the brand will feature its Right Combination Play content as part of a new custom branded integration within The Woj Report, a popular video series in which Adrian Wojnarowski offers his unique insider perspective and analyzes the NBA's biggest storylines on The Vertical. “Brands like State Farm have been quick to see the opportunity to connect with the millions of fans that visit Yahoo Sports every month for their insider news and updates on everything basketball,” said Lisa Utzschneider, Chief Revenue Officer, Yahoo. “We’re thrilled to collaborate with State Farm because they are continuously pushing the creative boundaries and finding new ways to engage today’s passionate sports fans across screens.” Yahoo Sports is a top destination for millions of sports fans during the NBA basketball season and this is part of State Farm’s Right Combination campaign, featuring NBA athletes such as Chris Paul. State Farm will also sponsor popular editorial coverage including the Front Office Insider column from Bobby Marks. In 2017, the State Farm campaign will also capitalize on special events on Yahoo Sports such as the NBA Live Draft. Yahoo is a guide to digital information discovery, focused on informing, connecting, and entertaining users through its search, communications, and digital content products. By creating highly personalized experiences, Yahoo helps users discover the information that matters most to them around the world -- on mobile or desktop. Yahoo connects advertisers with target audiences through a streamlined advertising technology stack that combines the power of Yahoo's data, content, and technology. Yahoo is headquartered in Sunnyvale, California, and has offices located throughout the Americas, Asia Pacific (APAC) and the Europe, Middle East and Africa (EMEA) regions. For more information, visit the pressroom ( or the Company's blog ( Yahoo and Yahoo Finance are the trademarks and/or registered trademarks of Yahoo! Inc. All other names are trademarks and/or registered trademarks of their respective owners. The mission of State Farm is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams. State Farm and its affiliates are the largest providers of auto, home and individual life insurance in the United States. Its 18,000 agents and more than 65,000 employees serve more than 83 million policies and accounts – nearly 81 million auto, home, life, health and commercial policies, and nearly 2 million bank accounts. Commercial auto insurance, along with coverage for renters, business owners, boats and motorcycles, is available. State Farm Mutual Automobile Insurance Company is the parent of the State Farm family of companies. State Farm is ranked No. 35 on the 2016 Fortune 500 list of largest companies. For more information, please visit

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