Dallas, TX, United States
Dallas, TX, United States

Southwest Airlines Co. is a major U.S. airline and the world's largest low-cost carrier, headquartered in Dallas, Texas. The airline was established in 1967 and adopted its current name in 1971. The airline has nearly 46,000 employees as of December 2014 and operates more than 3,400 flights per day. As of June 5, 2011, it carries the most domestic passengers of any U.S. airline. As of November 2014, Southwest Airlines has scheduled service to 93 destinations in 41 states, Puerto Rico and abroad.Southwest Airlines has used only Boeing 737s, except for a few years in the 1970s and 1980s, when it leased a few Boeing 727s. As of August 2012 Southwest is the largest operator of the 737 worldwide with over 550 in service, each averaging six flights per day. Wikipedia.


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News Article | May 9, 2017
Site: www.prnewswire.com

"Transitioning to a single reservation system is a transformational milestone for Southwest, and in fact, it's the single largest technology initiative in our Company's history. I want to congratulate and thank thousands of our Employees and our partners who have worked tirelessly and diligently for several years to bring this home," said Gary Kelly, Southwest Airlines Chairman & CEO. "Our deepening partnership with Amadeus makes way for a bright future through new tools that empower our People to do what they do best, which is to provide world famous Hospitality." As part of the ongoing partnership, the carrier began operating international flights through Amadeus Altéa PSS beginning in July 2014. On Dec. 6, 2016, Southwest continued to streamline operations into more of the Altéa Suite by channeling bookings beyond May 8, 2017, through a single reservation system. "This is an exciting time at Southwest, and our work with Amadeus IT Group provides a foundation that propels us into the future," said Randy Sloan, Southwest Airlines Senior Vice President and CIO. "Southwest is the largest carrier of passengers within the United States1, and we are delighted they entrusted Amadeus with developing the new cornerstone of its business," said Luis Maroto, President and CEO, Amadeus. "We pride ourselves in developing innovative and customized technologies to help our airline partners adapt and evolve their products to reflect the needs of travelers, and we are proud to be collaborating with this leading U.S. airline." "We are thrilled to be continuing our relationship with Southwest, and we consider our partnership a testament to the quality of our technology and our people. Our Team is dedicated to helping airlines become next generation retailers," said Julia Sattel, Senior Vice President Airlines and Executive Committee Member Amadeus IT Group. Teams for both companies continue to work behind the scenes and on the ground in several of the carrier's locations to support this transformational change. 1 Based on the U.S. Department of Transportation's most recent data, Southwest Airlines is the nation's largest carrier as measured by the number of originating domestic passengers boarded. This news release contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. Specific forward-looking statements include, without limitation, statements related to (i) the Company's financial outlook and projected results of operations; and (ii) the Company's plans and expectations with respect to its new reservation system, and the Company's related multi-faceted financial and operational expectations and opportunities. These forward- looking statements are based on the Company's current intent, expectations, and projections and are not guarantees of future performance. These statements involve risks, uncertainties, assumptions, and other factors that are difficult to predict and that could cause actual results to vary materially from those expressed in or indicated by them. Factors include, among others, (i) changes in demand for the Company's services and other changes in consumer behavior; (ii) the impact of economic conditions, fuel prices, actions of competitors (including without limitation pricing, scheduling, capacity and network decisions, and consolidation and alliance activities), governmental actions, and other factors beyond the Company's control, on the Company's business decisions, plans, and strategies; (iii) the Company's dependence on third parties, in particular with respect to its technology plans and expectations; (iv) the Company's ability to timely and effectively implement, transition, and maintain the necessary information technology systems and infrastructure to support its operations and initiatives; (v) the impact of labor matters on the Company's business decisions, plans, strategies, and costs; and (vi) other factors, as described in the Company's filings with the Securities and Exchange Commission, including the detailed factors discussed under the heading "Risk Factors" in the Company's Annual Report on Form 10-K for the fiscal year ended December 31, 2016. In its 46th year of service, Dallas-based  Southwest Airlines (NYSE: LUV) continues to differentiate itself from other air carriers with exemplary Customer Service delivered by more than 54,000 Employees to more than 100 million Customers annually.  Southwest proudly operates a network of 101 destinations in the United States and eight additional countries with more than 3,900 departures a day during peak travel season. Service to both Grand Cayman and Cincinnati begins June 4, 2017; and service to Turks and Caicos is expected to begin Nov. 5, 2017, subject to requisite government approvals. Based on the U.S. Department of Transportation's most recent data, Southwest Airlines is the nation's largest carrier in terms of originating domestic passengers boarded. The Company operates the largest fleet of Boeing aircraft in the world, the majority of which are equipped with satellite-based WiFi providing gate-to-gate connectivity.  That connectivity enables Customers to use their personal devices to view video on-demand movies and television shows, as well as nearly 20 channels of free, live TV compliments of our valued Partners. Southwest created Transfarency®, a philosophy which treats Customers honestly and fairly, and in which low fares actually stay low. Southwest is the only major U.S. airline to offer bags fly free®  to everyone (first and second checked pieces of luggage, size and weight limits apply, some airlines may allow free checked bags on select routes or for qualified circumstances), and there are no change fees, though fare differences might apply. The airline proudly unveiled a bold new look:  Heart.  A new logo, aircraft livery, interior design featuring a new seat and Flight Attendant galley, Employee-designed uniforms, and an updated airport experience all showcase the dedication of Southwest Employees who connect Customers with what's important in their lives. From its first flights on June 18, 1971, Southwest Airlines launched an era of unprecedented affordability in air travel described by the U.S. Department of Transportation as "The Southwest Effect," a lowering of fares and increase in passenger traffic whenever the carrier enters new markets.  With 44 consecutive years of profitability, Southwest is one of the most honored airlines in the world, known for a triple bottom line approach that contributes to the carrier's performance and productivity, the importance of its People and the communities they serve, and an overall commitment to efficiency and the planet. The 2015 Southwest Airlines One Report™ can be found at SouthwestOneReport.com. Book Southwest Airlines' low fares online at Southwest.com or by phone at 800-I-FLY-SWA. Amadeus is a leading provider of advanced technology solutions for the global travel industry. Customer groups include travel providers (e.g. airlines, hotels, rail and ferry operators, etc.), travel sellers (travel agencies and websites), and travel buyers (corporations and travel management companies). The Amadeus group employs around 15,200 people worldwide, across central sites in Madrid (corporate headquarters), Nice (development) and Erding (operations), as well as over 70 local Amadeus Commercial Organisations globally and has a presence in more than 190 countries. Amadeus is listed on the Spanish Stock Exchange under the symbol "AMS.MC" and is a component of the IBEX 35 index. To find out more about Amadeus please visit www.amadeus.com, and www.amadeus.com/blog for more on the travel industry. To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/southwest-airlines-completes-transition-to-amadeus-altea-300454654.html


News Article | May 10, 2017
Site: news.yahoo.com

In a video captured by passengers on a Southwest Airlines flight, showed a man punching another multiple times before other passengers could pull him away. One person was arrested on a Southwest Airlines flight after a vicious fight between two passengers while the flight was still taxiing in Burbank, California, according to the Associated Press. A statement from the airlines obtained by AP, Tuesday said that the incident occurred, Sunday, aboard Flight 2530 that originated in Dallas and was on a stopover in Burbank before heading to Oakland, its final destination. The fight began when the flight was about to deplane passengers who were not traveling further to Oakland, Burbank Police Department said. Authorities said they arrested the suspect, identified as Chaze Mickalo Cable, 37, of Lancaster for battery and assault and he has been held on a bail of $50,000. The victim was said to have suffered a laceration to his nose, a chipped tooth and a contusion to his left eye. For more news videos visit Yahoo View, available now on iOS and Android. The suspect was seen punching the victim multiple times before other passengers could pull him away. In a video captured by the fellow passengers the suspect was wrestling with the victim as a woman screams "Get off, what is wrong with you!" and tries to pull him away. The reason for the fight was not clear immediately and the police also could not confirm if the two men knew each other from before boarding the flight. Airport police responded to the attack and arrested Cable after the incident and then handed him over to the Burbank Police Department. In its statement, the Dallas-based air carrier said that the brawl actually involved three passengers and thanked its employees for intervening and stopping the matter to escalate any further, according to AP. "Our employees are our everyday heroes and are trained to de-escalate conflict while delivering heartfelt hospitality on nearly 4,000 flights to nearly the half-million customers who fly Southwest every day," the airline said. Denny Wei, a senior assistant city attorney with the Burbank City Attorney's Office told ABC News Tuesday that Cable pleaded not guilty in court and his pre-trial court appearance is due on May 24. Read: Best Airlines In The World Announced By TripAdvisor This is not the first time airlines have been involved in a fight between their passengers or with the crew. Recently on April 9, a passenger on a United Airlines flight was forcibly removed from his seat and dragged off an overbooked flight after he refused to voluntarily surrender his place on the plane. Other passengers captured footage of the incident that showed the man screaming and other passengers shouting in protest as police pulled the man by his arms down the aisle toward the front of the plane. On April 18, Kima Hamilton, 39, a resident of Milwaukee, Wisconsin, was removed from Delta Airlines flight 2035 from Atlanta to Milwaukee because he needed to use the restroom urgently. In another recent incident concerning Delta Airlines in April, a pilot was caught on video hitting a fellow passenger at Hartsfield. At that time, two women were involved in fight and the pilot threw a fist at one of them to stop it. Delta defended the pilot, saying he was trying to break up the fight. “We became aware of this incident and a video last week and immediately removed the pilot from duty while we completed a thorough investigation,” a spokesperson for the company told  E! Online and  TMZ in a statement Saturday.


News Article | May 10, 2017
Site: www.businesswire.com

DALLAS--(BUSINESS WIRE)--Jacobs Engineering Group Inc. (NYSE:JEC) has been awarded a seven-year professional services prime contract for project and construction management by Los Angeles World Airports (LAWA) to support its Landside Access Modernization Program, Airline/Tenant Improvement Program and Capital Improvement Program at Los Angeles International Airport (LAX). The City of Los Angeles anticipates an increase in travel into the Southern California region resulting from the addition of new entertainment facilities, a sports stadium and a potential bid for the 2024 Summer Olympics. In anticipation of this growth, and with the intent of improving the overall guest experience, LAWA has initiated the planning and development of more than $14 billion in capital improvements at LAX. Jacobs’ role includes a broad range of project and construction support services to deliver programs from definition to construction and final closeout. Services include planning; project, construction and design management; construction logistics and impact analysis; staff training and development; change management; and environmental reporting. Jacobs is supporting LAWA as the operator guides and approves major improvement plans by its airline tenants at LAX including Delta, United and Southwest Airlines. "Jacobs has partnered with Los Angeles World Airports for the past 15 years, delivering both airside and landside projects," said Bob Pragada, Jacobs President Buildings and Infrastructure and Industrial. "Around the world, we’ve worked in collaborative roles for several major terminal and runway expansion projects and we look forward to contributing our proven expertise to help implement this program and solidify LAX as one of the great airports of the world." Jacobs provides professional services to aviation markets globally, including supporting programs for international airports such as LAX, Denver, Dallas/Fort Worth, Chicago, LaGuardia, Heathrow, Brisbane, Melbourne, Manchester and Dubai. Jacobs’ services range from strategic planning and financial consulting to planning, design, program, construction and asset management. Jacobs is one of the world’s largest and most diverse providers of full-spectrum technical, professional and construction services for industrial, commercial and government organizations globally. The company employs over 54,000 people and operates in more than 25 countries around the world. For more information, visit www.jacobs.com. Statements made in this release that are not based on historical fact are forward-looking statements. We base these forward-looking statements on management’s current estimates and expectations as well as currently available competitive, financial and economic data. Forward-looking statements, however, are inherently uncertain. There are a variety of factors that could cause business results to differ materially from our forward-looking statements. For a description of some of the factors which may occur that could cause actual results to differ from our forward-looking statements please refer to our Form 10-K for the year ended September 30, 2016, and in particular the discussions contained under Items 1 - Business, 1A - Risk Factors, 3 - Legal Proceedings, and 7 - Management's Discussion and Analysis of Financial Condition and Results of Operations. We do not undertake to update any forward-looking statements made herein.


Scores are higher this year than one year ago in all of the study factors that measure customer satisfaction.  This performance contributes to the steady improvement in customer satisfaction with North American airlines. Following are some of the key findings of the 2017 study: Among traditional carriers, Alaska Airlines ranks highest for the 10th consecutive year, with an index score of 765. Alaska Airlines performs particularly well in all seven factors of the study. Delta Air Lines ranks second (758), improving in all seven factors. Among low-cost carriers, Southwest Airlines ranks highest for the first time with a score of 807, performing particularly well in all seven factors. JetBlue Airways ranks second (803), improving in six of the seven factors. The North America Airline Satisfaction Study, now in its 13th year, measures passenger satisfaction with North American airline carriers based on performance in seven factors (in order of importance): cost & fees; in-flight services; aircraft; boarding/deplaning/baggage; flight crew; check-in; and reservation. Satisfaction is calculated on a 1,000-point scale. The study measures passenger satisfaction among both business and leisure travelers, and is based on responses from 11,015 passengers who flew on a major North American airline between March 2016 and March 2017. The study was fielded between April 2016 and March 2017. For more information about the North America Airline Satisfaction Study, visit http://www.jdpower.com/resource/jd-power-north-america-airline-satisfaction-study See the online press release at http://www.jdpower.com/pr-id/2017052. Join the conversation on social media using #AirlineStudy and follow J.D. Power on Facebook, Twitter and LinkedIn. J.D. Power is a global leader in consumer insights, advisory services and data and analytics. These capabilities enable J.D. Power to help its clients drive customer satisfaction, growth and profitability. Established in 1968, J.D. Power is headquartered in Costa Mesa, Calif., and has offices serving North/South America, Asia Pacific and Europe. To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/despite-inflammatory-incidents-airline-customer-satisfaction-keeps-improving-jd-power-finds-300454801.html


Valley Women to be Honored at 10th Annual Positively Powerful Woman Awards More than 50 culturally diverse women in Arizona have been recognized for their leadership. Phoenix, AZ, May 11, 2017 --( The Awards are hosted by Dr. Joel P. Martin of Triad West, Inc. which provides corporations with specialist support in leadership development, diversity, inclusion and cultural competency. “For the past 10 years, we have been committed to bringing attention to the hard-working, culturally diverse, and critically important women in various industries throughout Arizona,” explains Dr. Martin, President of Triad West Inc., PPWA Founder and Executive Producer, and International Executive Coach for Women in Leadership. “Our mission is to celebrate the accomplishments of these women in ways that empower all people to live their dreams,” she explains. “With the addition of this year’s award recipients, we will have honored more than 50 women since 2007. There can never be enough recognition bestowed upon the strong, honorable, and powerful women in our community and beyond. Our event is merely the platform for providing the praise and gratitude they deserve for their contributions day-in and day-out.” The 2017 theme is “Change Makers in Technology, Education & Business” and the PPWA recipients are: • Nona M. Lee, Senior Vice President and General Counsel of Arizona Diamondbacks – Global Leadership; • Lisa Loo, VP of Legal Affairs and Deputy General Counsel at Arizona State University, First woman of color to be President of the Arizona Bar Association – Social Justice Leadership; • Janet West, Consulting with Invictus International Holding, formerly VP of Marketing and Sales at Cox Communications – Marketing Leadership; • Jackie Wszalek, owner of Splash Printing and Marketing, Founder WOWOB – Entrepreneurial Leadership; • Rhonda Peters James, Senior Program Manager, Global Diversity and Inclusion Strategy External Partnerships Group, Intel Corporation – STEAM Leadership; and • The Blueprint for Womanhood, Life Paradigms Inc., the 2017 Nonprofit to be recognized and supported for their U.S. - Ghana STEAM program for young women. “Our women are making a difference globally,” Dr. Martin continues. “It’s time they receive recognition for their exemplary leadership, and we couldn’t be happier than to be doing it at the environmentally and culturally-aware location of the Desert Botanical Garden.” Sponsors to date for the Awards Gala include Southwest Airlines, Salt River Project (SRP), Desert Botanical Garden, Cox Communications, Care 1st Health Plan of Arizona, K.T.O. Enterprises, Rev. Sheriolyn Curry Lasley of Greater Bethel AME Church and Comfort Keepers, Molina Fine Jewels, City of Scottsdale, Arizona Diamondbacks, Splash Print & Marketing, AZ Informant and ABC-15 TV. The 2017 10th Anniversary celebration also includes the Global Women World Café to be held on June 9, 9:30 a.m. to 1:40 p.m., at the Fresh Start Women’s Foundation, 1130 E. McDowell Rd., Phoenix. The Global Women World Café is a structured conversational process that facilitates and encourages discussions in small groups and then links groups' ideas within a larger group to access the collective knowledge and wisdom of participants in the room. For additional information on this year's events and past recipients, visit: www.positivelypowerful.com. Tickets are available for the 10th Annual PPWA Gala at http://bit.ly/2017ppwa and for the Global Women World Café at http://bit.ly/2017globalwomencafe. Phoenix, AZ, May 11, 2017 --( PR.com )-- Valley women will be honored for their leadership and community contributions at the 10th Annual Positively Powerful Woman Awards (PPWA). The June 10 Awards Gala will be held at the Desert Botanical Garden (1201 N. Galvin Parkway in Phoenix) beginning with a reception at 5 p.m., followed by the 2017 awards presentations and special recognition of all previous years’ honorees.The Awards are hosted by Dr. Joel P. Martin of Triad West, Inc. which provides corporations with specialist support in leadership development, diversity, inclusion and cultural competency.“For the past 10 years, we have been committed to bringing attention to the hard-working, culturally diverse, and critically important women in various industries throughout Arizona,” explains Dr. Martin, President of Triad West Inc., PPWA Founder and Executive Producer, and International Executive Coach for Women in Leadership.“Our mission is to celebrate the accomplishments of these women in ways that empower all people to live their dreams,” she explains. “With the addition of this year’s award recipients, we will have honored more than 50 women since 2007. There can never be enough recognition bestowed upon the strong, honorable, and powerful women in our community and beyond. Our event is merely the platform for providing the praise and gratitude they deserve for their contributions day-in and day-out.”The 2017 theme is “Change Makers in Technology, Education & Business” and the PPWA recipients are:• Nona M. Lee, Senior Vice President and General Counsel of Arizona Diamondbacks – Global Leadership;• Lisa Loo, VP of Legal Affairs and Deputy General Counsel at Arizona State University,First woman of color to be President of the Arizona Bar Association – Social Justice Leadership;• Janet West, Consulting with Invictus International Holding, formerly VP of Marketing and Sales at Cox Communications – Marketing Leadership;• Jackie Wszalek, owner of Splash Printing and Marketing, Founder WOWOB – Entrepreneurial Leadership;• Rhonda Peters James, Senior Program Manager, Global Diversity and Inclusion Strategy External Partnerships Group, Intel Corporation – STEAM Leadership; and• The Blueprint for Womanhood, Life Paradigms Inc., the 2017 Nonprofit to be recognized and supported for their U.S. - Ghana STEAM program for young women.“Our women are making a difference globally,” Dr. Martin continues. “It’s time they receive recognition for their exemplary leadership, and we couldn’t be happier than to be doing it at the environmentally and culturally-aware location of the Desert Botanical Garden.”Sponsors to date for the Awards Gala include Southwest Airlines, Salt River Project (SRP), Desert Botanical Garden, Cox Communications, Care 1st Health Plan of Arizona, K.T.O. Enterprises, Rev. Sheriolyn Curry Lasley of Greater Bethel AME Church and Comfort Keepers, Molina Fine Jewels, City of Scottsdale, Arizona Diamondbacks, Splash Print & Marketing, AZ Informant and ABC-15 TV.The 2017 10th Anniversary celebration also includes the Global Women World Café to be held on June 9, 9:30 a.m. to 1:40 p.m., at the Fresh Start Women’s Foundation, 1130 E. McDowell Rd., Phoenix. The Global Women World Café is a structured conversational process that facilitates and encourages discussions in small groups and then links groups' ideas within a larger group to access the collective knowledge and wisdom of participants in the room.For additional information on this year's events and past recipients, visit:www.positivelypowerful.com. Tickets are available for the 10th Annual PPWA Gala at http://bit.ly/2017ppwa and for the Global Women World Café at http://bit.ly/2017globalwomencafe. Click here to view the list of recent Press Releases from Positively Powerful Woman Awards


News Article | May 12, 2017
Site: www.prweb.com

PrideStaff, a national staffing organization, is pleased to announce the opening of a new staffing and employment agency in the Northwest Suburbs and North Minneapolis, Minnesota areas. The new office will offer a full range of staffing and employment services in a variety of professional and light industrial disciplines. "We're truly excited to bring PrideStaff's national resources to our local market," said Jerry Bergstrom, Co-Owner/Strategic-Partner of the Minneapolis North PrideStaff office. "We want to benefit our community in a meaningful way by creating exceptional matches between talented employees and great employers." "Our goal is to do much more than just fill staffing orders," stated Co-Owner/Strategic-Partner Jane Bergstrom. "It's to build long-lasting relationships by delivering exceptional service experiences that make our customers and employees feel valued." As a national staffing services organization, PrideStaff provides outstanding service and results by removing the guesswork from staffing. The Minneapolis North office uses this approach to recruit superior light industrial and professional candidates for employers in the Northwest Suburbs and North Minneapolis areas. The success of PrideStaff's approach is evident, as they consistently rank among the highest 1% of staffing firms in the industry. According to Inavero, a business intelligence firm specializing in the staffing industry, PrideStaff earned a client Net Promoter® Score (NPS) as high as or higher than other well-known brands such as Southwest Airlines and Netflix. NPS is computed by subtracting a firm’s detractors from its promoters. About PrideStaff PrideStaff was founded in the 1970s as 100 percent company-owned units and began staffing franchising in 1995. They operate over 74 offices in North America to serve over 5,000 clients. With over 40 years in the staffing business, headquartered in Fresno, CA, PrideStaff offers the resources and expertise of a national firm with the spirit, dedication and personal service of smaller, entrepreneurial firms. PrideStaff is the only nationwide, commercial staffing firm in the U.S. and Canada with over $100 million in annual revenue to earn Inavero’s prestigious Best of Staffing Diamond Award four years in a row highlighting exceptional client and talent service quality. For more information on our services or for staffing franchise information, visit http://www.pridestaff.com.


News Article | May 2, 2017
Site: www.theguardian.com

The United Airlines chief executive, Oscar Munoz, has told a congressional committee that an incident in which a passenger was forcibly removed from a flight, prompting a blizzard of bad publicity, was a “mistake of epic proportions”. “It was a mistake of epic proportions, clearly, in hindsight,” a contrite Munoz told a hearing of the transportation committee of the House of Representatives on Capitol Hill on Tuesday. He added: “This is a turning point for United and our 87,000 professionals. It is my mission to ensure we make the changes needed to provide our customers with the highest level of service and the deepest sense of respect.” The passenger, David Dao, he said, was treated in a way that no customer – or individual – should be treated, calling it a “terrible experience” that should never be repeated. Dao was waiting to fly from Chicago to Louisville, Kentucky, on 9 April when the airline decided it needed four seats on his flight for Republic Airline crew members needed to work on a United Express flight in Louisville the next morning. When Dao and his wife were selected for bumping, he refused to leave. Dao was then dragged off the flight, suffering injuries that his attorney has said included lost teeth, a broken nose and a concussion. Video of the incident sparked withering criticism and mockery of United online and in the media. Munoz initially blamed Dao, but later said he was horrified by the event and called it a failure on United’s part. United reached a settlement with Dao and issued new policies designed to prevent customer-service failures. The airline and lawyers for Dao have declined to disclose financial terms of the settlement. Dao’s attorney has praised the airline and Munoz for accepting responsibility and not blaming others, including the city of Chicago, whose airport security officers yanked Dao from his seat and dragged him off the United Express plane. United has vowed to reduce – but not eliminate – overbooking. The airline will raise to $10,000 the limit on payments to customers who give up seats on oversold flights, Munoz said. The airline also said it would improve employee training. The incident ignited a debate about poor service and a lack of customer-friendly policies on US airlines. United’s president, Scott Kirby, joined Munoz at Tuesday’s hearing, along with top executives of American Airlines, Alaska Airlines and Southwest Airlines. The House transportation committee chair, Bill Shuster, a Pennsylvania Republican, said United and other carriers should use the notoriety of Dao’s removal to improve customer service. If changes are not made, he said, Congress was likely to step in. “Seize this opportunity,” Shuster told Munoz and the other executives. Otherwise, “we’re going to act and you’re not going to like it”. Shuster predicted a “one-size-fits-all” solution that may serve some airlines, but not all.


News Article | April 28, 2017
Site: news.yahoo.com

For more news videos visit Yahoo View, available on iOS and Android. WASHINGTON (Reuters) - The chief executive of United Airlines Inc will testify before a House panel on Tuesday in the aftermath of the forced removal on April 9 of a passenger from a Chicago flight, an incident that drew international condemnation. The House Transportation Committee will hear from United Chief Executive Oscar Munoz, along with the airline's president, Scott Kirby, as well as lower level executives from American Airlines Inc, Alaska Airlines and Southwest Airlines. The hearing is aimed at determining "what can be done to improve the flying experience for American travelers," the committee said. A U.S. Senate panel plans a similar hearing on Thursday, but has not disclosed witnesses. Congress has stepped up scrutiny of airline travel in the wake of the incident, when the passenger, Dr. David Dao, was forcibly removed from his seat after boarding the plane to make room for crew members. On Thursday, United and lawyers for Dao said they had reached a settlement for an undisclosed sum, in the carrier's latest step to contain damage. Viral videos of Dao being dragged down the aisle of the United jet and Munoz's handling of the incident touched off a public outcry, and prompted calls from congressmen for new industry regulation. The incident also led United's board of directors to reverse an agreement to make Munoz company chairman in 2018. United said on Thursday it would offer passengers who give up their seats up to $10,000, reduce the practice of overbooking flights and repeated it would no longer call on law enforcement officers to deny ticketed passengers their seats. Southwest Airlines said on Thursday it would end the overbooking of flights. Dao, a 69-year-old Vietnamese-American doctor, was injured when Chicago aviation police forcibly removed him from his seat and dragged him off the plane to help make space for four crew members on the flight from O'Hare International Airport to Louisville, Kentucky. United has taken "full responsibility for what happened on Flight 3411, without attempting to blame others, including the City of Chicago," Thomas Demetrio, an attorney for Dao, said in a statement. Munoz said in a letter to customers on Thursday that the airline would increase its focus on their satisfaction. Representative Bill Shuster, who chairs the House committee holding the hearing Tuesday, said Congress was looking for "much-needed answers about airline customer service policies and what is being done to improve service for the flying public."


News Article | June 28, 2017
Site: www.prnewswire.com

"Access to Cuba remains important to our South Florida Customers and this shift in focus will answer their continued calls for our low-fare value with bags fly free1 in serving the Cuban capital," said Steve Goldberg, Southwest Airlines Senior Vice President of Ground Operations and lead Executive sponsor for Florida. "Our decision to discontinue the other Cuba flights comes after an in-depth analysis of our performance over several months which confirmed that there is not a clear path to sustainability serving these markets, particularly with the continuing prohibition in U.S. law on tourism to Cuba for American citizens." 1 Southwest® offers each Customer two checked bags for free, weight and size limitations apply. The carrier is reaching out to Customers who held reservations for travel involving Varadero and Santa Clara on Sept. 5 and beyond to offer refunds of purchased tickets in those markets. In its 47th year of service, Dallas-based Southwest Airlines (NYSE: LUV) continues to differentiate itself from other air carriers with exemplary Customer Service delivered by more than 54,000 Employees to more than 100 million Customers annually.  Southwest today proudly operates a network of 101 destinations in the United States and nine additional countries with more than 3,900 departures a day during peak travel season. Service to Turks and Caicos begins Nov. 5, 2017, subject to requisite government approvals. Based on the U.S. Department of Transportation's most recent data, Southwest Airlines is the nation's largest carrier in terms of originating domestic passengers boarded. The Company operates the largest fleet of Boeing aircraft in the world, the majority of which are equipped with satellite-based WiFi providing gate-to-gate connectivity.  That connectivity enables Customers to use their personal devices to view video on-demand movies and television shows, as well as nearly 20 channels of free, live TV compliments of our valued Partners. Southwest created Transfarency®, a philosophy which treats Customers honestly and fairly, and in which low fares actually stay low. Southwest is the only major U.S. airline to offer bags fly free® to everyone (first and second checked pieces of luggage, size and weight limits apply, some airlines may allow free checked bags on select routes or for qualified circumstances), and there are no change fees, though fare differences might apply. The airline proudly unveiled a bold new look:  Heart.  A new logo, aircraft livery, interior design featuring a new seat and Flight Attendant galley, Employee-designed uniforms, and an updated airport experience all showcase the dedication of Southwest Employees who connect Customers with what's important in their lives. From its first flights on June 18, 1971, Southwest Airlines launched an era of unprecedented affordability in air travel described by the U.S. Department of Transportation as "The Southwest Effect," a lowering of fares and increase in passenger traffic whenever the carrier enters new markets.  With 44 consecutive years of profitability, Southwest is one of the most honored airlines in the world, known for a triple bottom line approach that contributes to the carrier's performance and productivity, the importance of its People and the communities they serve, and an overall commitment to efficiency and the planet. The 2016 Southwest Airlines One Report™ can be found at SouthwestOneReport.com. Book Southwest Airlines' low fares online at Southwest.com or by phone at 800-I-FLY-SWA. To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/southwest-airlines-to-consolidate-cuba-service-with-focus-on-havana-300481146.html


The arrival of Southwest's first flight into CVG was greeted by a ceremonial water arch and ribbon-cutting, along with some great giveaways for Customers onboard. Among those Customers were 18 children from Chicago. For many of the kids, who are part of a group called "By the Hand Club for Kids," this was their first airplane ride and visit to another state. The group was also getting the opportunity to take in a Cincinnati Reds baseball game thanks to the Cincinnati Reds and Major League Baseball. "We're thrilled to have Southwest join the roster of our airline partners, and that our passengers have another option when traveling to and from CVG," said Candace McGraw, Chief Executive Officer, Cincinnati/Northern Kentucky International Airport. "We look forward to Southwest's success and growth in the Tri-State region." Today, Southwest launched four, new international routes from Ft. Lauderdale/Hollywood International Airport (FLL), including service to one of the carrier's newest countries served, Cayman Islands. Now in the home stretch of a $333 million Terminal 1 revitalization in partnership with Broward County, Fla., the facility features new international gates, additional border processing capacity, and concessions and art reflective of South Florida. Southwest Leaders last week announced initial fares and a flight schedule for service from FLL to Providenciales, Turks and Caicos, beginning Nov. 5, 2017, subject to requisite governmental approvals. High-resolution photos from Ft. Lauderdale and Cincinnati are available on Southwest's online newsroom at swamedia.com. Today also marked the beginning of new service linking California to more destinations across the United States. The carrier launched new service between San Francisco and Portland, Ore.; San Jose, Calif. and Reno; San Diego and Boise; and San Diego and Salt Lake City. Additionally, Southwest began operating seasonal service to New York (via Newark) from Oakland and San Diego, and seasonal service between San Diego and Spokane and Indianapolis. Southwest continues its commitment to Denver and Nashville, with milestone numbers of flight departures for each market. In Denver, the carrier reached 200 departures a day. With today's schedule, Southwest began operating daily service between Denver and Charleston, S.C., weekend service between Denver and Pensacola, Fla., seasonal service between Denver and Norfolk, Va., and is complementing its Saturday service between Denver and Belize with a new Sunday flight. In Nashville, Southwest reached 100 departures a day as it began operating new daily service between Nashville and Minneapolis/St. Paul and seasonal service between Nashville and Seattle. To book your seat on any of these new flights visit southwest.com. In its 46th year of service, Dallas-based Southwest Airlines (NYSE: LUV) continues to differentiate itself from other air carriers with exemplary Customer Service delivered by more than 54,000 Employees to more than 100 million Customers annually.  Southwest proudly operates a network of 101 destinations in the United States and nine additional countries with more than 3,900 departures a day during peak travel season. Service to Turks and Caicos is expected to begin Nov. 5, 2017, subject to requisite government approvals. Based on the U.S. Department of Transportation's most recent data, Southwest Airlines is the nation's largest carrier in terms of originating domestic passengers boarded. The Company operates the largest fleet of Boeing aircraft in the world, the majority of which are equipped with satellite-based WiFi providing gate-to-gate connectivity.  That connectivity enables Customers to use their personal devices to view video on-demand movies and television shows, as well as nearly 20 channels of free, live TV compliments of our valued Partners. Southwest created Transfarency®, a philosophy which treats Customers honestly and fairly, and in which low fares actually stay low. Southwest is the only major U.S. airline to offer bags fly free®  to everyone (first and second checked pieces of luggage, size and weight limits apply, some airlines may allow free checked bags on select routes or for qualified circumstances), and there are no change fees, though fare differences might apply. The airline proudly unveiled a bold new look:  Heart.  A new logo, aircraft livery, interior design featuring a new seat and Flight Attendant galley, Employee-designed uniforms, and an updated airport experience all showcase the dedication of Southwest Employees who connect Customers with what's important in their lives. From its first flights on June 18, 1971, Southwest Airlines launched an era of unprecedented affordability in air travel described by the U.S. Department of Transportation as "The Southwest Effect," a lowering of fares and increase in passenger traffic whenever the carrier enters new markets.  With 44 consecutive years of profitability, Southwest is one of the most honored airlines in the world, known for a triple bottom line approach that contributes to the carrier's performance and productivity, the importance of its People and the communities they serve, and an overall commitment to efficiency and the planet. The 2016 Southwest Airlines One Report™ can be found at SouthwestOneReport.com. Book Southwest Airlines' low fares online at Southwest.com or by phone at 800-I-FLY-SWA. To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/southwest-airlines-begins-service-at-cincinnatinorthern-kentucky-international-airport-300468204.html

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