Sitel is a telemarketing and outsourcing business headquartered in Nashville, TN. It maintains over 130 offices in 26 countries.Prior to its acquisition by ClientLogic, described below, it had 70 call centers in 25 countries and over 30,000 employees. It maintains offices in its previous headquarters location of Omaha, NE but its headquarters was moved to ClientLogic's headquarters in Nashville, TN.The original SITEL was founded in 1985 by James F. Lynch, as a result of his purchase of HQ800, an answering service company owned by United Technologies, for just $165,000. After the signing of its first major client in 1988, Allstate Insurance, SITEL's client list rapidly grew. Today the company serves many of the Fortune 500 companies, including Cricket Wireless, Verizon Wireless, T-Mobile, Philips Electronics, Dell, Cox Communications, Capital One, Best Buy, Bell Canada, Sony, Microsoft, HP, DirecTV, walmart.com, Gevalia, Euro-Pro , and HTC .In June 1985, SITEL became the first publicly traded, independent teleservices company and was listed on the NASDAQ through an initial public offering . Six months later, they moved from NASDAQ to the NYSE as 'SWW'.In October 2006, SITEL announced a merger with ClientLogic, another outsourcing firm. On January 30, 2007, ClientLogic Corporation finalized its acquisition of SITEL Corporation. Less than one month later, on February 20, 2007, ClientLogic announced it was adopting a new corporate name and global brand. The combined company would now be called Sitel .The company is privately held by private equity funds and majority owned by Canada's Onex Corporation. Wikipedia.
Gray W.A.,Medstar Institute for Innovation |
Kesten K.S.,Georgetown University |
Hurst S.,SITEL |
Day T.D.,PerkinsWill |
Anderko L.,Georgetown University
Health Environments Research and Design Journal | Year: 2012
Objective: The aim of this pilot study was to test design interventions such as lighting, color, and spatial color patterning on nurses' stress, alertness, and satisfaction, and to provide an example of how clinical simulation centers can be used to conduct research. Background: The application of evidence-based design research in healthcare settings requires a transdisciplinary approach. Integrating approaches from multiple fields in real-life settings often proves time consuming and experimentally difficult. However, forums for collaboration such as clinical simulation centers may offer a solution. In these settings, iden tical operating and patient rooms are used to deliver simulatec patient care scenarios using automated mannequins. Methods: Two identical rooms were modified in the clinical simulation center. Nurses spent 30 minutes in each room per-forming simulated cardiac resuscitation. Subjective measures of nurses' stress, alertness, and satisfaction were collected and compared between settings and across time using matched-pair r-test analysis. Results: Nurses reported feeling less stressed after exposure to the experimental room than nurses who were exposed to the control room (2.22, p = .03). Scores post-session indicated a significant reduction In stress and an increase in alertness after exposure to the experimental room as compared to the control room, with significance levels below .10. (Change in stress scores: 3.44, p - .069); (change in alertness scores: 3.6, p = .071). Conclusion: This study reinforces the use of validated survey tools to measure stress, alertness, and satisfaction. Results support human-centered design approaches by evaluating the effect on nurses in an experimental setting. Copyright © 2012 Vendome Group, LLC. Source
Malekzadeh S.,Georgetown University |
Malloy K.M.,University of Pennsylvania |
Chu E.E.,Georgetown University |
Tompkins J.,Georgetown University |
And 2 more authors.
Laryngoscope | Year: 2011
Objectives/Hypothesis: Incoming otolaryngology residents are expected to triage and manage airway, bleeding, and other emergencies with little prior experience. Simulation-based education has become increasingly important as it provides tools to develop psychomotor skills and judgment early in residency, using realistic experiences while eliminating patient risk. We hypothesize that a Boot Camp course emphasizing basic otolaryngology management will increase participants' confidence and be perceived as useful in developing their knowledge, technical skills, self-confidence, and improving clinical performance, both immediately and 6 months following the course. Study Design: Survey. Methods: A 1-day Boot Camp was developed consisting of six technical skills stations (mask ventilation, intubation, flexible laryngoscopy, microlaryngoscopy/bronchoscopy, epistaxis control, and cricothyroidotomy); a session involving telephone inquiry triage, and two complex airway scenarios addressing medical management and emphasizing team leadership. Residents completed questionnaires before, immediately, and 6 months following course completion. Results: Thirty residents enrolled, 27 participated in the course, and 24 completed all three surveys. Previous experiences and confidence levels were variable; 26 of 30 (87%) identified emergency airway management as a concern before attending the course. A Fisher's exact test demonstrated improved confidence (P <.05) for every skill. An overwhelming majority of participants agreed or strongly agreed the intervention was useful in developing their knowledge, technical skills, self-confidence, and improving clinical performance. Conclusions: An intensive, simulation-based Boot Camp addressing airway, bleeding, and other otolaryngology emergencies was successful in improving junior otolaryngology residents' confidence and was perceived as useful in developing knowledge, technical skills, self-confidence, and improving clinical performance. Copyright © 2011 The American Laryngological, Rhinological, and Otological Society, Inc. Source
News Article | May 5, 2015
NASHVILLE, Tenn.--(BUSINESS WIRE)--SITEL Worldwide Corporation ("SITEL Worldwide") today announced that it will host a conference call to discuss its results for the period ended March 31, 2015 on May 7, 2015 at 10:00 a.m. Eastern Time. Analysts and institutional investors may participate in the Q&A session by dialing toll free 888-539-3678 in the U.S. and Canada and caller paid toll 719-457-2627 outside of the U.S. and Canada. The passcode for the call is 3075321. Members of the media and the public are invited to attend in a listen-only mode. Rebroadcast information is available at http://www.sitel.com/IR. The accompanying presentation will be available at http://www.sitel.com/IR before the call. Statements in this press release that are not statements of historical fact are forward-looking statements within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934. These forward-looking statements are made only as of the date of this press release and are based on SITEL Worldwide’s current intent, beliefs, plans and expectations. They involve risks and uncertainties that could cause actual future results, performance or developments to differ materially from those described in or implied by such forward-looking statements. These risks and uncertainties include market conditions and other factors which may impact issuance of the notes. SITEL Worldwide undertakes no obligation to update or revise forward-looking statements to reflect changed assumptions, the occurrence of unanticipated events or changes to future operating results over time, other than as required by law. As caring for customers becomes the differentiator that drives consumer spend, Sitel is advancing its position as a world leader in outsourced customer care innovation. With over 30 years of industry experience, Sitel’s 61,100 employees support clients with CRM contact center services that provide predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency. Sitel manages client programs on behalf of some of the best known brands in the world, with global solutions that include customer acquisition, customer care, technical support and social media programs. Sitel maintains global standards of excellence, operating in approximately 108 facilities in 21 countries, supporting client customers located in 62 countries across North America, South America, Europe, Africa and Asia Pacific in 40 languages. Sitel is privately held and majority owned by Canadian diversified company, Onex Corporation. For more information, please visit www.sitel.com.
SITEL | Entity website
Sitel collaborates with the largest brands in the world to provide value-add contact center outsourcing services that help turn your cost centers into profit centers. Using our extensive global experience, we help our clients meet the customer demands for proactive support, social engagement and mobile customer care ...
SITEL | Entity website
As one of Sitel's exceptional nearshore hubs, Sitel Panama's contact centers are an essential part of our global business process outsourcing services. Sitel Panama offers world-class customer management services to complement our global footprint, providing flexible, high-quality customer experience solutions, including: Inbound and outbound voice support (Sales, Lead Generation, Customer Service, B2B Consumer Support, Level 1 & 2 Technical Help Desk) Non-voice customer support (chat, e-mail, social media solutions)