Gloucester, United Kingdom
Gloucester, United Kingdom

Serco Group plc is a British outsourcing company based in Hook, Hampshire. It operates public and private transport and traffic control, aviation, military weapons, detention centres, prisons and schools on behalf of its customers. There has been a history of problems, failures, fatal errors and overcharging.It is listed on the London Stock Exchange and is a constituent of the FTSE 250 Index. Serco operates in Continental Europe, the Middle East, the Asia Pacific region and North America, but the majority of its turnover comes from the UK. Wikipedia.


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News Article | May 8, 2017
Site: www.prnewswire.com

Content Guru's award-winning storm® platform seamlessly integrates different channels of communication, such as web chat, SMS, email, and social media, into a single interface. This will enable Serco to provide a consistent level of customer service regardless of how individual citizens choose to get in contact. storm supports the growing customer expectation for flexible, multi-channel communications through the Citizen Engagement Hub. The introduction of the new platform underpins Serco's ambitions to significantly grow its contact centre service for public sector customers over the coming years. Serco currently provides contact centre services and complex case management to a range of high-profile local and central government customers across the UK & Europe, including the Department for Work & Pensions and European Union. "Serco's clients are high-profile and expect the best quality of communication services to be delivered in a cost-effective manner. storm has a proven track record for delivering complex services on a large scale for a variety of industries, including the public sector, and this partnership represents an excellent opportunity to further transform the way that Serco and its clients engage with end-customers." "Every year we're seeing a significant increase in the use of smartphones, with citizens wanting to contact us by their preferred channel - be that social media, web chat, email, or SMS - at a time that suits them. Citizens rightly expect a rapid response and for all these channels to be handled in a consistent high-quality way. "By combining our contact centre services experience and expertise with the flexibility of storm , we will be able to improve citizens' experience across all channels and offer longer opening hours. The analytics that the platform provides will support the shift towards using more effective channels, driving both improvements in service and cost benefits. We know this is important to our public sector customers and will support them to deliver better frontline services and reduce the overall cost of delivery." Mark Mamone, Serco's Group CTO and CIO for the UK & Europe LRG Division said: "This is a key milestone in delivering our strategy to leverage cloud based platforms as a core enabler in the delivery of service excellence to our customers. It provides the flexibility, agility and capability to offer transformative services, underpinned by our strategic service integration capability and aligned to the digital agenda." Content Guru delivers Communications Integration™ services through its storm® platform. storm is a feature-rich, multi-channel Customer Engagement Hub which delivers inbound and outbound contact centre features, including iACD® (intelligent Automated Contact Distribution) to customers of all sizes. storm can seamlessly integrate with almost any third-party system, supporting WFO (Workforce Optimisation), WFM (Workforce Management), and CRM (Customer Relationship Management). Founded in 2005 in the heart of Europe's 'Tech Valley' in Bracknell, Berkshire, Content Guru provides cutting-edge communications services through a cloud-based delivery model. Its clients include large enterprise and government bodies throughout a huge range of sectors. In 2016, the company won a Queen's Award for Enterprise: Innovation, the highest accolade in the UK, and a UK IT Industry Award for its transformational work with NHS 111 London. Serco is a leading provider of public services. Our customers are governments or others operating in the public sector. We gain scale, expertise and diversification by operating internationally across five sectors and four geographies: Defence, Justice & Immigration, Transport, Health and Citizen Services, delivered in UK & Europe, North America, Asia Pacific and the Middle East. More information can be found at http://www.serco.com For further information, please contact: Madeleine Keenan, Marketing Executive, Content Guru Tel: +44(0)1344-852-350 or Email: msk@contentguru.com


Receive press releases from Bodet Ltd: By Email New Synchronous Clocks from Bodet Complete Upgraded NMC Competency Test Centre at University of Northampton The University of Northampton has just re-opened their Competency Test Centre at a new site that offers a state of the art facility for candidates sitting the Nursing and Midwifery Council’s (NMC) Part 2 of the overseas test of competence. Heel Hempstead, UK, United Kingdom, April 27, 2017 --( With an estimated shortage of 20,000 nurses in the NHS and 96% of hospitals reporting a shortage of nurses and midwives, the NHS has increasingly had to rely on recruiting nurses from abroad. Last year more than a quarter of new recruits came from overseas. To cope with this shortage of UK and EU trained nurses, more than 3,000 nurses have undertaken the NMC’s Test of Competence for nurses and midwives at The University of Northampton since 2014. The growing demand for Competency Testing completely outstripped supply, and the University of Northampton reinvested to upgrade the former facility to a new 18 bay examination facility at their Innovation Centre. Northampton-based Adaptive IT was contracted to fit out the Test Centre to ensure examinations can be conducted competently and impartially. Each of the 18 Test ‘stations’ was fitted with CCTV and sound so each examination can be recorded for quality assurance purposes or should the test result be challenged. All examinations are conducted within strict time limitations. Students are given five minutes to read a brief and must then act out a series of six clinical scenarios which nurses and midwives are likely to encounter when they assess, plan, carry out and evaluate care for patients. Each of the scenarios must be completed within a strict 15 minute window, so Adaptive IT installed 18 pairs of Bodet’s synchronous countdown clocks. Adaptive IT’s commercial director, Jonathan White commented, “As part of the upgrade, we decided that Bodet’s Style 5S LED digital clocks would fit in well with the contemporary style of the Innovation Centre. The 5 cm LED display is easy to read, and the green light is more calming in a test environment especially as it can be adjusted for brightness depending on the lighting conditions. From a practical perspective, the clocks can display time of day or be used as accurate countdown timers, and can be paused or reset easily.” A Style LED clock was fitted in each of the 18 examination stations so that examinees can see clearly how much time they have left to complete each test. The Competency Test Centre also has two invigilator stations, each monitoring nine of the examination stations. The time displayed at each station is synchronised with a duplicate clock in the invigilator centre so the invigilator can verify the examinations are completed competently and within the time limit. White added, “Although it has only just opened, this brand new facility at the University of Northampton is running at full capacity, and is playing an important role helping to ensure that every nurse and midwife has the professional skills to provide the highest quality of care for the ever growing number of patients.” More about Bodet Ltd Bodet Ltd is the British subsidiary of French-based Bodet Group which have been leading the market in time measurement products since the 1860s. The Group have five subsidiaries across Europe exporting to 60 countries and have expanded from clock-making into IT-based time and attendance, access control, school class change systems and sports scoreboards. The Bodet Group has over 35,000 clients including Fedex, Serco, TalkTalk and the European Parliament as well as state and independent schools and individual public sector institutions such as DVLA and NHS. For further information visit www.bodet.co.uk Heel Hempstead, UK, United Kingdom, April 27, 2017 --( PR.com )-- Having been the first approved centre there are now 2 further approved centres in the UK where nurses and midwives who completed their training outside of the EU or EEA are able to undertake an Objective Structure Clinical Examination (OSCE) before they can be eligible to join the NMC register. This is a practical test to ensure that nurses’ skills are assessed in a robust and objective way, in order to protect the public. To ensure full compliance, the new centre was fitted out with sound and vision recording facilities and synchronous digital countdown clocks.With an estimated shortage of 20,000 nurses in the NHS and 96% of hospitals reporting a shortage of nurses and midwives, the NHS has increasingly had to rely on recruiting nurses from abroad. Last year more than a quarter of new recruits came from overseas. To cope with this shortage of UK and EU trained nurses, more than 3,000 nurses have undertaken the NMC’s Test of Competence for nurses and midwives at The University of Northampton since 2014. The growing demand for Competency Testing completely outstripped supply, and the University of Northampton reinvested to upgrade the former facility to a new 18 bay examination facility at their Innovation Centre.Northampton-based Adaptive IT was contracted to fit out the Test Centre to ensure examinations can be conducted competently and impartially. Each of the 18 Test ‘stations’ was fitted with CCTV and sound so each examination can be recorded for quality assurance purposes or should the test result be challenged.All examinations are conducted within strict time limitations. Students are given five minutes to read a brief and must then act out a series of six clinical scenarios which nurses and midwives are likely to encounter when they assess, plan, carry out and evaluate care for patients. Each of the scenarios must be completed within a strict 15 minute window, so Adaptive IT installed 18 pairs of Bodet’s synchronous countdown clocks.Adaptive IT’s commercial director, Jonathan White commented, “As part of the upgrade, we decided that Bodet’s Style 5S LED digital clocks would fit in well with the contemporary style of the Innovation Centre. The 5 cm LED display is easy to read, and the green light is more calming in a test environment especially as it can be adjusted for brightness depending on the lighting conditions. From a practical perspective, the clocks can display time of day or be used as accurate countdown timers, and can be paused or reset easily.”A Style LED clock was fitted in each of the 18 examination stations so that examinees can see clearly how much time they have left to complete each test. The Competency Test Centre also has two invigilator stations, each monitoring nine of the examination stations. The time displayed at each station is synchronised with a duplicate clock in the invigilator centre so the invigilator can verify the examinations are completed competently and within the time limit.White added, “Although it has only just opened, this brand new facility at the University of Northampton is running at full capacity, and is playing an important role helping to ensure that every nurse and midwife has the professional skills to provide the highest quality of care for the ever growing number of patients.”More about Bodet LtdBodet Ltd is the British subsidiary of French-based Bodet Group which have been leading the market in time measurement products since the 1860s. The Group have five subsidiaries across Europe exporting to 60 countries and have expanded from clock-making into IT-based time and attendance, access control, school class change systems and sports scoreboards.The Bodet Group has over 35,000 clients including Fedex, Serco, TalkTalk and the European Parliament as well as state and independent schools and individual public sector institutions such as DVLA and NHS.For further information visit www.bodet.co.uk Click here to view the list of recent Press Releases from Bodet Ltd


Grant
Agency: European Commission | Branch: H2020 | Program: IA | Phase: WATER-1a-2014 | Award Amount: 4.25M | Year: 2015

The main objective of MOSES is to put in place and demonstrate at the real scale of application an information platform devoted to water procurement and management agencies (e.g. reclamation consortia, irrigation districts, etc.) to facilitate planning of irrigation water resources, with the aim of: saving water; improving services to farmers; reducing monetary and energy costs. To achieve these goals, the MOSES project combines in an innovative and integrated platform a wide range of data and technological resources: EO data, probabilistic seasonal forecasting and numerical weather prediction, crop water requirement and irrigation modelling and online GIS Decision Support System. Spatial scales of services range from river basin to sub-district; users access the system depending on their expertise and needs. Main system components are: 1. early-season irrigated crop mapping 2. seasonal weather forecasting and downscaling 3. in-season monitoring of evapotranspiration and water availability 4. seasonal and medium/short term irrigation forecasting Four Demonstration Areas will be set up in Italy, Spain, Romania and Morocco, plus an Indian organization acting as observer. Different water procurement and distribution scenarios will be considered, collecting data and user needs, interfacing with existing local services and contributing to service definition. Demonstrative and training sessions are foreseen for service exploitation in the Demonstration Areas. The proposed system is targeting EIP on Water thematic priorities related to increasing agriculture water use efficiency, water resource monitoring and flood and drought risk management; it will be compliant to INSPIRE. This SME-led project address to the irrigated agriculture users an integrated and innovative water management solution.


Grant
Agency: European Commission | Branch: FP7 | Program: CP-FP | Phase: Fission-2009-2.1.2 | Award Amount: 5.22M | Year: 2010

In view of the increasing age of the European NPPs and envisaged life time extensions up to an EOL of 80 years, there is a need for an improved understanding and prediction of RPV irradiation embrittlement effects connected with long term operation (LTO). Effects caused by high neutron fluences such as the possible formation of Late Blooming Phases and as yet unknown defects must be considered adequately in safety assessments. However, the surveillance database for long irradiation times (>20 years) and low neutron flux is sparse, which leads to uncertainties in the treatment of LTO irradiation effects. In this context microstructural data are essential for the understanding of the involved mechanisms. The proposed project aims at: 1) improved knowledge on LTO phenomena relevant for European reactors; 2) assessment and proposed improvements of prediction tools, codes and standards; 3) elaboration of best practice guidelines for irradiation embrittlement surveillance. The suggested scope of work is: i) Summary of boundary conditions for LTO and systematic (re)evaluation of the international prediction procedures of irradiation embrittlement ii) Generation of microstructural data of irradiated representative or original RPV materials; demonstration that damage models are (or not) consistent with the mechanisms of irradiation damage in the LTO (use of PERFORM60 prediction tools) iii) Investigation of specific LTO relevant phenomena like late blooming phases and flux effect from available results; role of Cu, Ni, Mn, P, Si under the aspect of LTO; iv) Correlation of microstructural data with mechanical properties and identification of the most important influencing factors (link with PERFORM60) v) Influence of high neutron fluences on fracture toughness curves shape vi) Comparison of embrittlement results from decommissioned plants with surveillance data vii) Elaboration of recommendations for RPV embrittlement surveillance under LTO conditions


Grant
Agency: European Commission | Branch: FP7 | Program: CP-FP | Phase: Fission-2009-2.1.1 | Award Amount: 5.21M | Year: 2010

The overall objective of the project is to assess, optimise and develop the use of advanced tools for the structural integrity assessment of reactor coolant pressure boundary components (RCPB) relevant to ageing and life time management and to integrate the knowledge created in the project into mainstream nuclear industry assessment codes. Realistic failure models for some of the key components will be identified within the project based on the operators experience supported by an efficient knowledge management database system. The range of assessment tools considered will include those for assessment of component failure by advanced fracture mechanics analyses validated on small and large scale experiments, quantification of weld residual stresses by numerical analysis and by measurements, stress corrosion crack initiation/growth effects and assessment of RCPB components (excluding the reactor pressure vessel) under dynamic and seismic loading. Based on theoretical and experimental results, performance assessment and further development of simplified engineering assessment methods (EAM) will be carried out considering both deterministic and probabilistic approaches. Integrity assessment case studies and large scale demonstration experiments will be performed on Mock-ups of safety-relevant components. These will include a repair weld in an aged butt-welded austenitic pipe, a dissimilar narrow gap TIG weld (following the EPR design) and a cladded ferritic pipe. Moreover experiments on specimens and feature test pieces will be carried out to support the large scale Mock-up analyses. The end product of the project (STYLE TOOLS) will comprise best practice guidelines on the use of advanced tools, on improvement and qualification of EAM as a part of European Leak-before-break (LBB) procedures and on life time management of the integrity of RCPB components in European nuclear power plants. The project will interact with the European Network of Excellence NULIFE.


Grant
Agency: European Commission | Branch: FP7 | Program: CP | Phase: FoF-ICT-2011.7.4 | Award Amount: 6.39M | Year: 2011

In all industrial sectors, Non Destructive Evaluation techniques play a critical role for ensuring structures reliability, plant safety and increasingly also for ensuring quality and efficiency of products and processes. The emerging use of numerical simulation is a major trend in the field with tremendous potential benefits in terms of costs reduction, enhanced diagnosis reliability and consequently increased competitiveness. Today strong industrial needs exist for efficient NDE simulation tools which SIMPOSIUM aims at fulfilling. The project objective is to provide in a single software platform numerical models specifically designed to respond to manufacturers applications. The project will address both flaw detection and material characterization methods. Particular effort will be put on challenging modelling of material features, complex geometries of parts and complex defects. The models will be i) based on multi-scale and multi-physics approach, ii) capable to exchange data with CAD design software, mechanical codes, material models. Emphasis will be put on efficient coupling strategies based on hybrid semi-analytical / numerical approaches. Such strategies will be made possible by the development of software platform tools allowing communication between codes developed by different partners. Particular attention will be paid to the validation of the models codes challenging modelling of material features, complex geometries of parts and defects. SIMPOSIUM, will have significant impacts at the different stages of NDE practice: Design and implementation of emerging NDE techniques, reliability assessment and performance demonstration, training of NDE staff. By reducing the cost linked to inspections, making possible virtual testing at the earliest stages of the part design, SIMPOSIUM will significantly contribute to improve time-to-production, time-to-market and competitiveness. Last it will confirm the leading position of Europe in the field of NDE simulation.


Grant
Agency: European Commission | Branch: H2020 | Program: RIA | Phase: FCT-14-2014 | Award Amount: 4.54M | Year: 2015

The Unity vision is to strengthen the connection between the police and the diverse communities they serve to maximise the safety and security of all citizens. The end-user focus of Unity shall identify best practices in Community Policing (CP) through primary and secondary research to enhance cooperation between Law Enforcement Agencies (LEAs) and citizens through the development and live pilot demonstrations of technological tools in six EU member states that facilitate, strengthen and accelerate community and LEAs communications. These tools shall be amplified and supported by the design and delivery of CP training and awareness raising activities to LEAs, citizens and community partners, including online virtual communities. Unity will provide LEAs with a new CP model and shared framework of governance and enabling tools and technology to support closer cooperation for greater, more effective and efficient and more inclusive CP. The citizen-centred approach of Unity support the combined protection, safety, security and well-being of communities, but it will also support a more collective, shared ownership of large scale, collective risk. Coordinated by pioneers and practitioners in CP, Unity seeks new ways of working in which the police will serve as a catalyst for change within communities, helping the latter to become an integral part of the solution, and thereby sharing the ownership and delivery of a sustainable CP model which simultaneously embraces the benefits of technology while meeting diverse community needs. This new and sustainable citizen-centred CP model will have community trust and confidence at its heart, with the ability for two-way flows of information and communication to allow for greater understanding of the problems and issues faced by communities. By working with citizens and community stakeholders to arrive at a full understanding of their concerns, targeted interventions and solutions can be agreed to keep local communities safe


Grant
Agency: European Commission | Branch: FP7 | Program: CP-IP | Phase: Fission-2010-2.3.3 | Award Amount: 12.18M | Year: 2011

The 2010-2012 implementation plan of the European Sustainable Nuclear Industrial Initiative (ESNII), in the frame of the Sustainable Nuclear Energy Technology Platform (SNE TP), establishes a very tight time schedule for the start of construction of the European Gen IV prototypes; namely the construction of the LFR ETPP (European Technology Pilot Plant) Myrrha will start in 2014 and that of the SFR Prototype ASTRID will start in 2017. The GEN IV reactors pose new challenges to the designers and scientists in terms of higher operating temperature and higher irradiation damage of materials with respect to the present technologies. In this frame, the MATTER (MATerials TEsting and Rules) Project intends to start well targeted researches to perform careful studies of materials behaviors in GEN IV operational conditions and to find out criteria for the correct use of these materials in relevant reactor applications. Aim of the present Project is to complement the materials researches, in the frame of the EERA guidelines, with the implementation of pre-normative rules. The Project comprehends: - Mature materials research focused on testing procedures for the new reactors conditions - Supporting experiments of mature materials aimed to liquid metals characterization and to pre-normative qualification, - Pre-normative activities, comprehensive of experiments, to revise and update the design rules, - Preparation and starting of the EERA Joint Program by harmonization of the structure and finalization of the preliminary program in accordance with the deployment strategy of the SNETP. A relevant advantage of this approach consists in the possibility to achieve a correct aiming for the expensive materials testing operations. Other advantages are the comparability of the experimental data, being produced by consensual procedures, and the immediate availability of the experimental results (at least for some properties) in view of their pre-normative deployment.


Grant
Agency: GTR | Branch: EPSRC | Program: | Phase: Research Grant | Award Amount: 4.98M | Year: 2013

We intend to make the UK the world leaders in the understanding, performance and application of hexagonal material systems used by the aero, energy and defence sectors. We wish to develop step-change technology by bringing to bear the extraordinary range of experimental, characterization and modelling techniques in which the UK holds many leaders but which have yet to be brought together to take full advantage of the synergy and multiplication possible. This simply remains un-achievable without clear UK unification of research effort. Hexagonal structural materials that are of industrial significance are all of close packed crystal structure (largely titanium, zirconium and magnesium alloys) and are strategic and profoundly important to the UK economy and find wide application. The implications of research success are profound in developing significant improvement in materials, material structure and processing conditions in optimizing manufacture, in optimizing component design with superior property-behaviour relationships, in improving operational efficiencies and in reducing production and running costs, thereby contributing to fuel efficiencies and very importantly, the UKs competitive advantage. Our ambition is to bring together the UKs experts in academia, supply chain and end-users, coupled with techniques to be brought to bear in four key themes in hexagonal metals which are fundamental mechanisms, micromechanics, performance in aero applications and performance in nuclear applications.


Grant
Agency: European Commission | Branch: H2020 | Program: RIA | Phase: FCT-07-2014 | Award Amount: 5.54M | Year: 2015

The aim of AUGGMED is to develop a serious game platform to enable single- and team-based training of end-users with different level of expertise from different organisations responding to terrorist and organised crime threats. The platform will automatically generate non-linear scenarios tailored to suit the needs of individual trainees with learning outcomes that will improve the acquisition of emotional management, analytical thinking, problem solving and decision making skills. The game scenarios will include advanced simulations of operational environments, agents, telecommunications and threats, and will be delivered through VR and MR environments with multimodal interfaces. This will result in highly realistic training scenarios allowing advanced interactivity while encouraging security staff and first responders to engage and actively participate in the training process. In addition, the AUGGMED platform will include tools for trainers enabling them to set learning objectives, define scenarios, monitor training sessions, modify scenarios and provide feedback in real-time, as well as evaluate trainee performance and set training curricula for individual personnel in the post-training session phase. Finally, the platform will be offered in affordable and cost-effective Modes including Basic Mode (low VR fidelity and interactivity through mobile devices), Intermediate Mode (immersive multimodal VR) and Full Mode (immersive multimodal MR On-Site).

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