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Ho L.-A.,Tamkang University | Kuo T.-H.,Securities and FutuResearch Institute | Lin C.,National Cheng Kung University | Lin B.,Louisiana State University in Shreveport
International Journal of Information Technology and Decision Making | Year: 2010

This study proposes a conceptual structural equation model to investigate the relationships among knowledge management system quality, employee computer attitude, trust at workplace and online knowledge sharing. We demonstrate the direct and indirect effect of trust on online knowledge sharing from the perspectives of system quality and computer attitude. An empirical study is conducted in three technological companies (n = 451) in Taiwan and the collected survey data are used to test the relationships among the four dimensions expressed in the proposed structural equation model. The results show that trust at workplace has a mediating effect on online knowledge sharing within organizations. It is also discovered that there is significant correlation between IT quality, employees' computer attitude and online trust at workplace. The conceptual model provides useful information for managers to enhance knowledge sharing through the promotion of trust at workplaces. © 2010 World Scientific Publishing Company.


Ho L.-A.,Tamkang University | Kuo T.-H.,Securities and FutuResearch Institute
Computers in Human Behavior | Year: 2010

While numerous studies have focused on the effectiveness and benefits of e-learning, this study elicits the determinants of the IT professionals' e-learning outcomes by investigating the effect of IT professionals' computer attitudes on two personal outcomes: self-perceived flow experience and learning outcomes. Data collected from 50 technological companies which located in Hsinchu Science Parks in Taiwan (N = 239) were analyzed using structural equation modeling. Results confirm that both computer attitude and flow experience generate positive and direct influence on learning outcome. Specially, the effect of personal computer attitude is amplified on learning outcome through experience of flow in an e-learning environment. Managerial implications are proposed and research limitations are discussed. © 2009 Elsevier Ltd. All rights reserved.


Kuo T.-H.,Securities and FutuResearch Institute | Ho L.-A.,Tamkang University | Lin C.,National Cheng Kung University | Lai K.-K.,National Yunlin University of Science and Technology
Industrial Management and Data Systems | Year: 2010

Purpose - The purpose of this paper is to elicit the determinants of information technology (IT) professional work change and investigates the impact of such changes on IT professionals. Specifically, this paper investigates the effect of work redesign on two personal outcomes: self-perceived psychological empowerment and organizational commitment. Design/methodology/approach - An empirical study is conducted in the field of high-tech industrial organizations in Taiwan. Data collected from 40 technological companies, located in the Taipei and Hsinchu Science Parks (n = 428), are analyzed using structural equation modeling. Findings - The results confirm that both work redesign and empowerment generate positive and direct influence on employees' commitment. Specially, the effect of work redesign is amplified on employee commitment through the implementation of employee empowerment. Practical implications - The conceptual structural equation model provides useful information for managers to improve employees' commitment towards their work and the organizations through the proper employee empowerment policies. Originality/value - As technology continues to change at a rapid pace, IT professionals are required to adapt to new tasks and enhanced roles. The paper demonstrates how work redesign indirectly but positively influences employees' work commitment and illustrates the mediate effect of employee empowerment on employee commitment. © Emerald Group Publishing Limited.


Kuo Y.-K.,National Taiwan Normal University | Kuo T.-H.,Securities and FutuResearch Institute | Ho L.-A.,Tamkang University
Industrial Management and Data Systems | Year: 2014

Purpose - The purpose of this paper is to investigate the relationships among job satisfaction, workplace friendship, knowledge sharing and service innovation. Design/methodology/approach - This is an empirical study that targets electronic information engineers at the science parts located in Taipei, Hsinchu and Tainan (n=851), utilizing a survey questionnaire as the data collection instrument to test the relationship among the four dimensions. Findings - The results indicated that: first, both job satisfaction and workplace friendship have demonstrated a significant effect on service innovation; second, knowledge sharing significantly moderates the effect of job satisfaction and workplace friendship on service innovation. Originality/value - The present study adds value by examining the moderating effect of knowledge sharing. The results can contribute to the strategic planning of human resource development in order to enhance the capability of service innovation in the technological industry. Copyright © 2014 Emerald Group Publishing Limited. All rights reserved.


Kuo T.-H.,Securities and FutuResearch Institute | Kuo T.-H.,Chinese Culture University
Journal of Computer Information Systems | Year: 2011

The present study investigates (1) the effect of the bank customer's personal factors (gender, age, educational background) on their perception of their technology readiness (TR), customer relationship management (CRM) of the financial services and relationship quality (RQ) with the bank, and (2) the relationships among TR, CRM, and RQ. This study conducts an empirical study of customers from 12 local banks (n = 713) in Taiwan. Results show that personal factors significantly influence TR and CRM. The study also learns that TR has a significant impact on CRM and RQ, and CRM has significant influences on RQ.

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