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Yamaguchi T.,NEC Corp | Sasama R.,NEC Corp | Osada J.,NEC Design and Promotion Co. | Yamada K.,NEC Corp
Communications in Computer and Information Science | Year: 2011

It is important for elderly people to be involved in local community to reduce the risk of being isolated. The authors are building a framework with communication robots for encouraging elderly people to participate in more social activities by providing local news that may be interesting. Since physical soundness is also essential for people to participate in such activities, self-monitoring of physical conditions are involved into the framework. A robot- guided interaction system is developed based on the framework so that a robot encourages the user to measure weight and blood pressure daily. The efficiency is estimated by an experiment. © 2011 Springer-Verlag.

Osada J.,NEC Design and Promotion Co. | Yamaguchi T.,NEC Corp | Sasama R.,NEC Corp | Yamada K.,NEC Corp
Communications in Computer and Information Science | Year: 2011

This paper presents interesting findings and strategies for interaction design of a health support system for seniors. The system consists of a pedometer, a terminal with touch screen and a communication robot. Users can touch buttons on the screen and data of the pedometer as inputs. Speech from the robot and text messages on screen is used for output. Because of bringing a robot as a part of the system, this system requires new features beyond existing standards of usability and accessibility. Thus, the authors redefined three key features; a) natural, b) user friendly, and c) enjoyable for a development strategy of the interaction design with a communication robot. © 2011 Springer-Verlag.

Abe H.,NEC Corp | Mochimaru A.,NEC Corp | Takashima A.,NEC Corp | Matsushita T.,NEC Design and Promotion Ltd. | And 2 more authors.
NEC Technical Journal | Year: 2014

In recent years there has been major growth in the number of Self-Service Terminals installed at filling stations. The "easy to understand, easy to use" aspect of these widespread terminals is important not only for the user but also from the vantage point of the filling station proprietor due to its key role in increasing sales and streamlining business efficiency. For this reason, we have developed a new UI (User Interface) that gives top priority to user-friendliness while addressing the needs of business proprietors and station attendants, drawing upon the expertise of HCD (Human-Centered Design) specialists including workflow analysis, verification and evaluation.

Yasu H.,NEC Corp | Iwata N.,NEC Design and Promotion Ltd. | Kohno I.,NEC Corp
Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics) | Year: 2013

The importance of user experience (UX) design has increased in enterprise field. In traditional product and service development, a division of labor between UX designers and engineers was necessary. It is, however, difficult to pursue the same development style in the enterprise field. Therefore, in this study, collaborative UX design Methods for Enterprise System between UX designers and engineers were proposed. These Methods were designed to allow UX designers and engineers to supplement each other's knowledge and experience. The first Method was UX Observation Tour, a behavioral observation method used to understand the psychological and/or physical characteristics as well as behavior patterns of target users. In this Method, UX designers and engineers shared user research experience through field work. The second Method was UX Idea Mapping. This was a method for establishing associations between the needs of target users and unique ideas that UX designers and engineers, who achieved a detailed understanding of the target users, developed together based on their expertise in systems. In this study, these two methods were applied to internal projects, and as a result, both Methods effectively promoted collaborative development of UX designs by the UX designers and engineers. © 2013 Springer-Verlag.

Nihei M.,NEC Communication Systems Ltd. | Horiguchi E.,NEC Communication Systems Ltd. | Sato H.,NEC Design and Promotion Ltd.
NEC Technical Journal | Year: 2014

The operation systems supporting communications networks as social infrastructures are required to maintain service quality and improve job efficiency, and the interface between the system and the administrator, called the user interface (UI), is an important factor for implementing these needs. The NEC Group has recently held an exercise to promote UI standardization with the aim of providing consistency between products. This paper describes the process, techniques and results of this activity.

Kamata M.,C and C Innovation Initiative | Harada T.,C and C Innovation Initiative | Yamaoka K.,NEC Design and Promotion Ltd. | Osada J.,NEC Design and Promotion Ltd. | Kawakita O.,NEC Argentina
NEC Technical Journal | Year: 2014

The C&C Innovation Initiative of NEC Central Research Laboratories interconnects our technologies with customer values, and then promotes the development of innovative technologies and the creation of business opportunities. In collaboration with the City of Tigre, Argentina, the C&C Innovation Initiative has created a vision for the city that outlines the social values to be provided for its citizens by the year 2030.

Yasu H.,NEC Design and Promotion Ltd. | Inafune M.,NEC Design and Promotion Ltd. | Kawashima K.,NEC Design and Promotion Ltd. | Tanaka S.,Customer Relationship Management Division | And 2 more authors.
NEC Technical Journal | Year: 2014

The NEC corporate website is our official site that transmits our corporate and product information for Japan. Since it was launched in the late 1990s, we have endeavored to address accessibility based on the web strategies that we have developed in line with the new technologies. This paper introduces our commitment to ensuring and improving accessibility to the NEC official website, including the preparation of guidelines, accessibility training, and improvements to the website administration structure.

Yasu H.,NEC Design and Promotion Ltd. | Iwata N.,NEC Design and Promotion Ltd. | Yamazaki A.,NEC Design and Promotion Ltd. | Kohno I.,Design Strategy and Product Planning Group
NEC Technical Journal | Year: 2014

This paper introduces NEC's collaborative UX design methods, which allow people with their own knowledge and experience in technologies/operations and in analysis of human behavior and psychology to finely proceed with step-by-step engagement. They can share and empathize User Experiences in order to complement one another's expertise and skills. Therefore, new value can be created in society and in our customers' businesses by using human-centered design (HCD) and Design Thinking in the field of social solutions.

Matsunaga K.,2nd Carrier Services Division | Hada T.,2nd Carrier Services Division | Nakayama Y.,2nd Carrier Services Division | Yasu H.,NEC Design and Promotion Ltd. | And 2 more authors.
NEC Technical Journal | Year: 2014

The Smart Mobile Cloud (SMC) is a cloud computing service platform. It allows service providers (companies that provide their services via a cloud computing service platform) to launch high quality and equal services more quickly, as well as with less cost. By employing the processes and methods of Design Thinking and humancentered design (HCD) in designing and developing the SMC, it has become possible to provide a service platform that enriches our everyday lives.

Hiroyuki O.,NEC Design and Promotion Ltd.
NEC Technical Journal | Year: 2011

This paper describes the role of design in order to apply user-centered design (UCD) concepts to the various work- flow processes. It also discusses the roles of designers and their effectiveness by focusing on the three main functions of designer activity: imagination, visualization and materialization. The reader also will be introduced to usability evaluations, universal design approaches and other activities as practiced in actual projects by the Design Department of NEC Design and Promotion.

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