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News Article | July 26, 2017
Site: www.businesswire.com

SUNNYVALE, Calif.--(BUSINESS WIRE)--Linc, the customer care automation platform that powers digital experiences to strengthen brand/shopper relationships, today announced the release of its new research study, How AI Technology Will Transform Customer Engagement. In partnership with BrandGarage, this study highlights the overwhelming emphasis retail executives are placing on automated platforms to improve customer communication, with 87% of the 100 retailers surveyed planning an increase in the use of AI to service their customers moving forward. In 2016, 82% of customers stopped doing business with a company after a bad experience, according to the Internet Trends 2017 Report by Mary Meeker of Kleiner Perkins. At the same time, customer service costs are rising dramatically. As a result, retailers are increasingly turning to customer service and engagement automation technologies that leverage AI, including chat on Facebook Messenger and voice through voice assistants such as Google Home and Amazon Alexa, to unlock new revenue, reduce costs and boost customer loyalty, satisfaction and lifetime value. This study explores the increased value retailers are placing on AI to alleviate points of friction and improve margins and revenue through their customer service and engagement. Key findings include: “The data provided by this survey is a clear indicator that the time is now for retailers to take action,” said Luke Starbuck, VP of Marketing, Linc. “Sitting back and waiting to see what others do is not a defensible strategy and will not yield favorable results. Retailers need to act quickly to adopt AI technologies that will help them win and retain customers.” The 12-question online survey conducted by Brand Garage polled 104 senior level marketing and ecommerce executives from leading retail brands. Respondents represent the majority of retailer categories: 36.5% are retailers selling multiple brands; 22.4% are direct to consumer brands and wholesalers; and 25.9% are retailers that sell their own products and brand. Of the 104 participants, 4 were selected for follow-up phone interviews that deeply examined the impact of AI on their individual business structures. Linc’s customer care automation platform powers the digital experiences that strengthen the relationships between brands and shoppers, transforming one-time purchasers into lifetime customers. Brands, retailers and CPGs leverage Linc to provide their customers with exceptional tracking, return and exchange experiences, and create new revenue channels via personalized upsells, cross-sells, sampling and product re-ordering. The platform ties together the emerging channels of Voice (Amazon Alexa, Google Home) and ChatBots (Facebook Messenger, WhatsApp) with email, SMS and a web portal, using a single customer profile to strengthen the customer care experience and increase engagement, customer satisfaction and retention, reduce service and reverse logistics costs, and drive additional revenue. Linc has served tens of millions of shoppers, and has a growing customer list that includes brands such as Carter's, JustFab, Jockey, GoPro, Vineyard Vines, Hugo Boss, eBags and L’Oreal. Learn more at www.letslinc.com.


SUNNYVALE, Calif., June 13, 2017 /PRNewswire/ -- Linc, which delivers engaging post-purchase experiences and customer service for large brands and retailers, today announced its joined the Shopify Plus Technology Program, bringing its ChatBot, voice and digital customer service and...


"Southern Linc is a trusted service provider that has supported the City of Huntsville for more than 10 years. This new data service agreement is specifically designed to help our first responders better serve our community," stated Bill Steiner, Information Technology Services Director for the City of Huntsville. Public Safety IT Manager Lorenzo Wright added, "We are extremely excited to begin this new public/private partnership with Southern Linc. This is a giant step forward for public safety and first responders in north Alabama." MadCo 911 CEO and Director of Radio Infrastructure Ernie Blair has been working with Southern Linc to bring mission critical wireless data services to his service area via a public/private network partnership for the last two years. "We are excited about deploying wireless data service with Southern Linc because it will bring us a service level that's just not available from other carriers," he said.  "Linc's new mission critical LTE network is built for reliability and priority, and our agencies will reap the benefit of priority and pre-emption of services when critical events occur. That's something we need and are not getting today," Blair continued. Mission critical LTE data service is expected to be available in Huntsville and Madison County in the second quarter of 2018. Southern Linc is constructing its new 4G LTE Advanced network to meet the growing mission critical data needs of its largest customer, Southern Company's electric utilities. The highly reliable and secure network will serve the most crucial data needs of area businesses and local government like the City of Huntsville and the MadCo 911 Center. "Our goal is to provide highly reliable, secure wireless communications for utilities, public safety and business customers," stated Southern Linc President and CEO Tami Barron. "Because our most important customers are utilities and first responders, we designed our new LTE network to accommodate the need for priority and pre-emption over normal network traffic when emergencies occur. That means Huntsville and Madison County first responders will get the data they need when they really need it--especially when network usage spikes." Southern Linc's new 4G LTE Advanced network will offer network encryption over the air. In addition, the company is strengthening emergency backup power capabilities with hydrogen fuel cell technology at key locations and is adding main power and complete data center redundancy to further increase the reliability of the new network. Southern Linc plans to begin migrating existing customers to the new network in 2018. About Southern Linc Southern Linc, a Southern Company (NYSE: SO), is an Atlanta-based regional wireless carrier with network coverage in the major metro and rural areas of Alabama, Georgia, southeast Mississippi and northwest Florida. Southern Linc combines multiple communication options, including Push To Talk two-way radio (PTT), cellular service, wireless Internet access, wireless data, and text and picture messaging, into one hand-held device. Southern Linc is constructing a new 4G LTE Advanced network to meet the growing mission-critical data needs of its largest customer, Southern Company's electric utilities. The highly reliable, secure network will have the capacity to serve the most crucial data needs of area businesses and local government as well. For more information, please call 1-800-818-LINC (5462) or visit https://www.southernlinc.com/. Twitter: @southernlinc Facebook: SouthernLINCWireless About Southern Company Southern Company (NYSE: SO) is America's premier energy company, with 46,000 megawatts of generating capacity and 1,500 billion cubic feet of combined natural gas consumption and throughput volume serving 9 million customers through its subsidiaries. The company provides clean, safe, reliable and affordable energy through electric operating companies in four states, natural gas distribution companies in seven states, a competitive generation company serving wholesale customers across America and a nationally recognized provider of customized energy solutions, as well as fiber optics and wireless communications. Southern Company brands are known for excellent customer service, high reliability and affordable prices that are below the national average. Through an industry-leading commitment to innovation, Southern Company and its subsidiaries are inventing America's energy future by developing the full portfolio of energy resources, including carbon-free nuclear, 21st century coal, natural gas, renewables and energy efficiency, and creating new products and services for the benefit of customers. Southern Company has been named by the U.S. Department of Defense and G.I. Jobs magazine as a top military employer, recognized among the Top 50 Companies for Diversity by DiversityInc, listed by Black Enterprise magazine as one of the 40 Best Companies for Diversity and designated a Top Employer for Hispanics by Hispanic Network. The company has earned a National Award of Nuclear Science and History from the National Atomic Museum Foundation for its leadership and commitment to nuclear development and is continually ranked among the top energy companies in Fortune's annual World's Most Admired Electric and Gas Utility rankings. Visit our website at www.southerncompany.com.


News Article | May 11, 2017
Site: www.prweb.com

Damian X Fulton's latest debut "Painted Horses" could be the next surprise sleeper. Debuting in January 2017, Magnify Entertainment and Silver Lining Pictures' family feature made a good showing at the International Christian Film Festival, with Madelyn Deutch, known for her roles in the 2017 Los Angeles Film Festival opener "The Year of Spectacular Men," "Windsor," "Texas Rising," and "Like a Country Song," winning Best Lead Actress and Kurt Krause of "Hidden Figures" fame grabbing Best Supporting Actor. Madelyn Deutch just wrapped her work as a series regular on "Outcast" for Cinemax. She is also the star of the indie comedy "The Year of Spectacular Men" featuring Avan Jogia, Nicholas Bruan, Jesse Bedford, Cameron Monaghan, and Brandon T. Jackson, which is currently being submitted to festivals. Maddie also recently starred in the coming-of-age feature "Windsor" and History Channel's Texas miniseries "Texas Rising" opposite the late Bill Paxton, Brendan Fraser, and Jeffrey Dean Morgan. Kurt Krause appeared opposite Kevin Costner in the Oscar-nominated "Hidden Figures" and has a recurring role in the ABC drama series "American Crime." Ms. Deutch plays Pam Hoog, a struggling history teacher who engages her troublesome students in a bona fide treasure hunt, thus earning her community’s ire. Grammy-nominated Country star Deana Carter plays the upbeat Aunt Nora and Linc Hand, best known for his work in “NCIS: Los Angeles” and other television roles, is Pam’s convincing admirer. Kurt Krause earned his award as the troubled A.J. The Dove Association awarded the film a “five-out-of-five” rating. “This is a story about encouraging others and seeing people for what is on the inside,” writes reviewer Donna Rolfe. “We are proud to award the Dove Family-Approved Seal for ages 12-plus to this movie.” Produced by Gabrielle Evans Fields, Mark Cramer, and Executive Producer Stephen Bentley, the film also garnered nominations for Best Director, Damian X Fulton, and Best Screenplay, Mark Cramer. Orlando’s Wyndham Resort Hotel hosted the 2017 International Christian Film Festival which culminated in the Awards Ceremony on May 6th. "Painted Horses" is available for streaming and on DVD at PureFlix.com and Amazon.com.


Patent
Linc Inc | Date: 2013-06-04

A gas to liquids process is described wherein carbon dioxide is captured and used within the gas to liquids process.


Patent
Linc Inc | Date: 2016-02-10

An improved system, apparatus and method for injecting a chemical from a storage tank into a natural gas or liquefied petroleum gas pipeline at a flow-controlled injection rate is provided. The system, apparatus and method including a pair of positive-displacement pumps driven in substantially complementary fashion by a single driver, a controller controlling the driver, and each pump being fed from the storage tank and discharging chemical into the pipeline. The system, apparatus and method may also include a second pair of positive-displacement pumps having substantially similar displacement and operatively connected to the first pair of positive-displacement pumps, the first pair of positive-displacement pumps being driven in a substantially complementary fashion with the second pair of pumps by a single driver or a pair of drivers.


Patent
Linc Inc | Date: 2015-01-02

A textile stuffer box comprises a housing assembly having a yarn entrance and a yarn exit, and cooperating interior chamber-forming surfaces. The chamber-forming surfaces defines a multi-stage internal crimping chamber for receiving and accumulating a moving length of ply-twisted yarn between the entrance and exit of the housing assembly. The crimping chamber comprising an upstream fixed-volume stage and a downstream adjustable-volume stage. A weight-balanced gate selectively adjusts a volume of the downstream adjustable-volume stage of the crimping chamber, thereby controlling axial compression of yarn accumulating inside the upstream fixed-volume stage of the crimping chamber.


An ignition apparatus (150) configured to ignite an underground coal seam (151). The ignition apparatus (150) comprising an ignition system, a positioning system, a sensor (170) and a controller (165). The ignition system comprises ignition means and an ignition tool (155) for igniting the underground coal seam (151) from within the well channel (154) or well liner encasing the well channel (154). The positioning system comprises coiled tubing (156) connected to the ignition tool (155) and extendible through a well head (153) within the well channel (154) to position the ignition tool (155) at a desired location within the well channel (154). The positioning system further comprises a spool (157) for transporting and dispensing the coiled tubing (156).


Patent
Linc Inc | Date: 2012-02-08

A pressurized alkali dispersion supply system for use in permeabilizing a coal seam, and in particular for connecting together open zones in a coal seam using a (almost horizontal) linkage channel comprising a multitude of fine cracks. The system includes a source of alkali/alkali solution, a source of pressurized air, a supply pipe and a fogger for forming an alkali mist that is dispersed within the pressurized air. Cracks/fractures open up in the coal seam (ie. permeabilization) under the influence of the compressed air together with dissolution of humic acids by the alkali mist.


Patent
Linc Inc | Date: 2012-09-28

The invention relates to compositions and method for construction of an underground coal gasification (UCG) well liner assembly. In particular, a well liner segment for use in the construction of a UCG well liner assembly for conveying product gas to a production well is disclosed. Also disclosed are a system and method for UCG product gas production.

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