News Article | May 4, 2017
— Summary Global BPO Services industry profile provides top-line qualitative and quantitative summary information including: market size (value 2012-16, and forecast to 2021). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market. Synopsis Essential resource for top-line data and analysis covering the global bpo services market. Includes market size and segmentation data, textual and graphical analysis of market growth trends and leading companies. Key Highlights - BPO services include the outsourcing of business-related processes to third-party organizations. The services include the outsourcing of functions such as customer relationship management, knowledge process outsourcing, finance & accounting, human resources, procurement, and vertical-specific processes. - CRM BPO services typically include consumer direct services, contact center outsourcing (which includes customer care, sales and marketing, and technical product support), collection services, and claims & warranty services. - Knowledge process outsourcing (KPO) services include research and analytics services such as competitive analysis, quantitative research & analytics, risk management & analytics, strategy & business development research, financial research, and legal process outsourcing (LPO). - Finance & accounting BPO covers operations relating to financial support functions, such as accounts payable and receivable, general ledger, payment processing, invoice, purchase order management & processing, receipt & reconciliation, and management reporting. - HR outsourcing services include benefits administration, payroll services, recruitment outsourcing, relocation and assignment services, workforce administration & development services / talent management, and performance management. - Procurement BPO covers the outsourcing of key procurement processes including sourcing support and administration, contract management, demand management, supplier relationship management, and performance reporting. - Vertical-specific BPO covers the outsourcing of services that require domain expertise. Vertical-specific BPO includes a range of processes such as insurance and annuities policy administration, claims and transaction processing, credit card analytics for banks and insurers, patient administration, medical coding, clinical research, and drug discovery & development for healthcare providers and pharmaceuticals. - Any currency conversions used in the creation of this report have been calculated using constant 2016 annual average exchange rates. - The global BPO Services market had total revenues of $140,316.1m in 2016, representing a compound annual growth rate (CAGR) of 4.4% between 2012 and 2016. - There are some very large and highly developed players in the Asia-Pacific market and many companies are located in Asia for the ability to offer offshoring services on a big scale. The North American BPO services market is the largest globally due to the US BPO market, accounting for over 90% of the regional market in value terms. Within Europe the UK is by far the biggest market in value terms almost, 4 times the size of France which is the second largest. - The performance of the market is forecast to decelerate, with an anticipated CAGR of 3.1% for the five-year period 2016 - 2021, which is expected to drive the market to a value of $163,764.0m by the end of 2021. Scope - Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the global bpo services market - Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the global bpo services market - Leading company profiles reveal details of key bpo services market players’ global operations and financial performance - Add weight to presentations and pitches by understanding the future growth prospects of the global bpo services market with five year forecasts Reasons to buy - What was the size of the global bpo services market by value in 2016? - What will be the size of the global bpo services market in 2021? - What factors are affecting the strength of competition in the global bpo services market? - How has the market performed over the last five years? - What are the main segments that make up the global bpo services market? Table of Content: Key Points EXECUTIVE SUMMARY Market value Market value forecast Category segmentation Geography segmentation Introduction What is this report about? Who is the target reader? How to use this report Definitions Global BPO Services Market Overview Market Data Market Segmentation Market outlook Five forces analysis BPO Services in Asia-Pacific Market Overview Market Data Market Segmentation Market outlook Five forces analysis BPO Services in Europe Market Overview Market Data Market Segmentation Market outlook Five forces analysis BPO Services in France Market Overview Market Data Market Segmentation Market outlook …Continued For more information, please visit http://www.wiseguyreports.com
News Article | November 3, 2016
Aegis Limited, a global outsourcing and technology services company, today announced that it has been acknowledged for its Human Resource (HR) Best Practices at the BW Businessworld 2nd HR Excellence Awards 2016 held in Mumbai. The company has been acclaimed for its innovative HR practices and its ability to define and align to the organizational purpose. At the BW Businessworld awards, Aegis was also recognized with Excellence in Global HR Strategy, Workplaces Practice Innovation and Change Management. Over the past couple of years, Aegis has been successful in creating, marketing and selling its Employee Value Proposition (EVP) - GET SET GO - that reflects the true culture of the organization along with the reason for its existence. The company has also scaled-up its Diversity & Inclusion agenda - Aegis currently employs over 700 Persons with Disabilities (PwDs) which comprises of over 1.8% of its total workforce. Aegis maintains a healthy gender ratio of 63:37 and its presence in tier 3 and 4 cities provides opportunities to employ socio-economic and culturally diverse people. The company employs 1.56% of its global workforce as mature age people and 80-100% as local indigenous people. Sandip Sen, Global CEO, Aegis Limited said, "Building a successful and sustainable organization requires a unified team effort. This feature is a testimony to our innovative HR practices and strategies that align our workforce towards one vision and mission." As part of the assessment process, HR applications at BW Businessworld awards undergo a 5-step rigorous assessment process comprising of editorial screenings, qualifiers, process auditor assessment, pre-jury assessment and a very stringent jury evaluation. Commenting on Aegis' HR practices, Annurag Batra, Chairman & Editor in Chief, BW Businessworld said, "The BPO/KPO domain is a talent and human intensive industry. The HR practices of Aegis have brought down attrition and contributed to happiness of team members. I congratulate them on this people-friendly practice." Recently, the Society for Human Resource Management (SHRM) also recognized Aegis for its six-dimensional diversity & inclusion framework at the SHRM India HR Awards 2016. SM Gupta, Global Chief People Officer, Aegis Limited said, "This award is a testimony to the way Aegis engages talent and builds competitive advantage through its people to achieve organizational results. It recognizes our workplace practices and systems used in managing organizational change with respect to people and processes." Aegis' people practices and its innovative model on HR focus on building robust processes for attaining global agility, effectiveness and competitiveness. All organizational HR practices are designed and implemented in order to ensure that they serve the business value chain. Aegis incorporates sophisticated forecasting and workforce analytics into its business processes. This enables the organization to translate companywide talent, business data and external workforce segment data into workable insights to use and share with business leaders. In order to attract, retain and motivate the right set of employees, Aegis has continuously worked towards developing world-class systems and processes thus positioning itself as "Employer of Choice". Aegis is a global outsourcing and technology services company committed to impacting clients' business outcomes by focusing on enhancing customer experience across all touch points and channels. Aegis has operations in 46 locations across 9 countries with more than 40,000 employees. Aegis services over 150 clients from verticals such as Banking and Financial Services, Insurance, Technology, Telecom, Healthcare, Travel & Hospitality, Consumer Goods, Retail, and Energy & Utilities. The company is wholly owned by Essar, a USD 27 billion conglomerate. For more information, write to us at firstname.lastname@example.org or visit http://www.aegisglobal.com.
News Article | February 15, 2017
Golden Gate BPO Solutions, a global provider of customer management, contact center and business process outsourcing solutions, has announced a new operating partnership with KG Information Systems Private Limited (KGiSL). Based in Coimbatore, India, KGiSL is an innovative provider of business support services, IT consulting and services and back office support. Through this partnership with KGiSL, Golden Gate BPO Solutions will enhance its current offerings by leveraging KGiSL’s India-based Global Business Support and Software Support Services divisions. KGiSL’s Business Support Services (BSS) division focuses on a complete and comprehensive suite of customized services, including multi-channel contact center services, financial services, revenue cycle management (RCM) services, HR services, back-office services and KPO solutions by leveraging its world-class infrastructure and implementing streamlined processes. The Global Software Services (GSS) division primarily develops and supports software requirements for insurance, banking, financial institutions, capital markets and other service-based industries. “KGiSL is committed to helping clients operate more efficiently and improve business process performance by way of their proprietary technology platforms, highly trained and engaged employees, world-class infrastructure, operational excellence and streamlined processes,” says Stephen Ferber, CEO & Managing Partner of Golden Gate BPO Solutions. “Aside from expanding our global delivery footprint and capabilities, we went into this partnership because we share the same core beliefs when it comes to delivering the highest quality solutions for our clients, including customization and adaptation of our clients’ culture, increased speed to market through an entrepreneurial mindset and management culture and the necessity to achieve operating efficiencies in order to yield a lower cost of outsourcing for each of our clients.” Jayamurali Balaguruswamy, CEO of KGiSL Business Support Services added, “Our entire team is very excited about the partnership established with Golden Gate BPO Solutions and we know it will provide us the opportunity and support necessary to serve more US-based clients with customized and creative outsourcing solutions that meet their quality, economic and strategic needs.” Since 1994, KGiSL has established the growth of IT / ITeS services by delivering support to Fortune 500 companies and small/medium enterprises to meet goals, drive business growth and foster innovation. KGiSL has over 2,000 employees in locations around the globe, including India, United States, Jamaica, Malaysia, Singapore and Thailand. For more information, please visit http://www.kgisl.com. Founded in 2006, Golden Gate BPO Solutions provides multi-channel contact center management, customer engagement and business process outsourcing services. We offer a unique and effective call center outsourcing alternative that provides our clients with a high touch client-service provider relationship. Our outsourced call center alternative yields world-class customer care, technical support and sales along with the full spectrum of outsourcing functions required to serve clients’ customers. Our customer engagement centers are located in the United States, Dominican Republic, Belize, Jamaica, the Philippines and India, from which we offer multi-lingual voice, email, web chat, social media, back-office, online help desk and automated support. Golden Gate BPO Solutions is ranked NO. 975 on Inc. magazine’s 35th annual Inc. 5000, the most prestigious ranking of the nation’s fastest-growing private companies. The Inc. 5000 represents a unique look at the most successful companies within the American economy’s most dynamic segment— its independent small businesses. Started in 1982, this prestigious list of the nation’s most successful private companies has become the hallmark of entrepreneurial success. Companies such as Microsoft, Dell, Domino’s Pizza, Pandora, Timberland, LinkedIn, Yelp, Zillow, and many other well-known names gained their first national exposure as honorees of the Inc. 5000. For more information on Golden Gate BPO Solutions, visit http://www.goldengatebpo.com.
News Article | November 30, 2016
This report studies the Global Knowledge Process Outsourcing Market 2016, analyzes and researches the Knowledge Process Outsourcing development status and forecast in United States, EU, Japan, China, India and Southeast Asia. This report focuses on the top players in global market, like Market segment by Application, Knowledge Process Outsourcing can be split into Application 1 Application 2 Application 3 United States, EU, Japan, China, India and Southeast Asia Knowledge Process Outsourcing Market Size, Status and Forecast 2021 1 Industry Overview of Knowledge Process Outsourcing 1.1 Knowledge Process Outsourcing Market Overview 1.1.1 Knowledge Process Outsourcing Product Scope 1.1.2 Market Status and Outlook 1.2 Global Knowledge Process Outsourcing Market Size and Analysis by Regions 1.2.1 United States 1.2.2 EU 1.2.3 Japan 1.2.4 China 1.2.5 India 1.2.6 Southeast Asia 1.3 Knowledge Process Outsourcing Market by End Users/Application 1.3.1 Application 1 1.3.2 Application 2 1.3.3 Application 3 2 Global Knowledge Process Outsourcing Competition Analysis by Players 2.1 Knowledge Process Outsourcing Market Size (Value) by Players (2015-2016) 2.2 Competitive Status and Trend 2.2.1 Market Concentration Rate 2.2.2 Product/Service Differences 2.2.3 New Entrants 2.2.4 The Technology Trends in Future 3 Company (Top Players) Profiles 3.1 WNS 3.1.1 Company Profile 3.1.2 Main Business/Business Overview 3.1.3 Products, Services and Solutions 3.1.4 Knowledge Process Outsourcing Revenue (Value) (2011-2016) 3.1.5 Recent Developments 3.2 Evalueserve 3.2.1 Company Profile 3.2.2 Main Business/Business Overview 3.2.3 Products, Services and Solutions 3.2.4 Knowledge Process Outsourcing Revenue (Value) (2011-2016) 3.2.5 Recent Developments 3.3 EXL services 3.3.1 Company Profile 3.3.2 Main Business/Business Overview 3.3.3 Products, Services and Solutions 3.3.4 Knowledge Process Outsourcing Revenue (Value) (2011-2016) 3.3.5 Recent Developments 3.4 Pangea3 3.4.1 Company Profile 3.4.2 Main Business/Business Overview 3.4.3 Products, Services and Solutions 3.4.4 Knowledge Process Outsourcing Revenue (Value) (2011-2016) 3.4.5 Recent Developments 3.5 Grail Research 3.5.1 Company Profile 3.5.2 Main Business/Business Overview 3.5.3 Products, Services and Solutions 3.5.4 Knowledge Process Outsourcing Revenue (Value) (2011-2016) 3.5.5 Recent Developments 3.6 Mu Sigma 3.6.1 Company Profile 3.6.2 Main Business/Business Overview 3.6.3 Products, Services and Solutions 3.6.4 Knowledge Process Outsourcing Revenue (Value) (2011-2016) 3.6.5 Recent Developments 3.7 Pulsar 3.7.1 Company Profile 3.7.2 Main Business/Business Overview 3.7.3 Products, Services and Solutions 3.7.4 Knowledge Process Outsourcing Revenue (Value) (2011-2016) 3.7.5 Recent Developments 3.8 Value labs 3.8.1 Company Profile 3.8.2 Main Business/Business Overview 3.8.3 Products, Services and Solutions 3.8.4 Knowledge Process Outsourcing Revenue (Value) (2011-2016) 3.8.5 Recent Developments 3.9 Pharma KPO Inc. 3.9.1 Company Profile 3.9.2 Main Business/Business Overview 3.9.3 Products, Services and Solutions 3.9.4 Knowledge Process Outsourcing Revenue (Value) (2011-2016) 3.9.5 Recent Developments 3.10 Zodiac Solutions 3.10.1 Company Profile 3.10.2 Main Business/Business Overview 3.10.3 Products, Services and Solutions 3.10.4 Knowledge Process Outsourcing Revenue (Value) (2011-2016) 3.10.5 Recent Developments 3.11 Moody's 3.12 Oracle 3.13 Pangea3 3.14 Pulsar knowledge center 3.15 EXL Services 4 Global Knowledge Process Outsourcing Market Size by Application (2011-2016) 4.1 Global Knowledge Process Outsourcing Market Size by Application (2011-2016) 4.2 Potential Application of Knowledge Process Outsourcing in Future 4.3 Top Consumer/End Users of Knowledge Process Outsourcing 5 United States Knowledge Process Outsourcing Development Status and Outlook 5.1 United States Knowledge Process Outsourcing Market Size (2011-2016) 5.2 United States Knowledge Process Outsourcing Market Size and Market Share by Players (2015-2016) 6 EU Knowledge Process Outsourcing Development Status and Outlook 6.1 EU Knowledge Process Outsourcing Market Size (2011-2016) 6.2 EU Knowledge Process Outsourcing Market Size and Market Share by Players (2015-2016) 7 Japan Knowledge Process Outsourcing Development Status and Outlook 7.1 Japan Knowledge Process Outsourcing Market Size (2011-2016) 7.2 Japan Knowledge Process Outsourcing Market Size and Market Share by Players (2015-2016) 8 China Knowledge Process Outsourcing Development Status and Outlook 8.1 China Knowledge Process Outsourcing Market Size (2011-2016) 8.2 China Knowledge Process Outsourcing Market Size and Market Share by Players (2015-2016) 9 India Knowledge Process Outsourcing Development Status and Outlook 9.1 India Knowledge Process Outsourcing Market Size (2011-2016) 9.2 India Knowledge Process Outsourcing Market Size and Market Share by Players (2015-2016) 10 Southeast Asia Knowledge Process Outsourcing Development Status and Outlook 10.1 Southeast Asia Knowledge Process Outsourcing Market Size (2011-2016) 10.2 Southeast Asia Knowledge Process Outsourcing Market Size and Market Share by Players (2015-2016) 11 Market Forecast by Regions and Application (2016-2021) 11.1 Global Knowledge Process Outsourcing Market Size (Value) by Regions (2016-2021) 11.2 Global Knowledge Process Outsourcing Market Size (Value) by Application (2016-2021) 11.3 The Market Drivers in Future 12 Knowledge Process Outsourcing Market Dynamics 12.1 Knowledge Process Outsourcing Market Opportunities 12.2 Knowledge Process Outsourcing Challenge and Risk 12.2.1 Competition from Opponents 12.2.2 Downside Risks of Economy 12.3 Knowledge Process Outsourcing Market Constraints and Threat 12.3.1 Threat from Substitute 12.3.2 Government Policy 12.3.3 Technology Risks 12.4 Knowledge Process Outsourcing Market Driving Force 12.4.1 Growing Demand from Emerging Markets 12.4.2 Potential Application 13 Market Effect Factors Analysis 13.1 Technology Progress/Risk 13.1.1 Substitutes 13.1.2 Technology Progress in Related Industry 13.2 Consumer Needs Trend/Customer Preference 13.3 External Environmental Change 13.3.1 Economic Fluctuations 13.3.2 Other Risk Factors Global QYResearch (http://globalqyresearch.com/ ) is the one spot destination for all your research needs. Global QYResearch holds the repository of quality research reports from numerous publishers across the globe. Our inventory of research reports caters to various industry verticals including Healthcare, Information and Communication Technology (ICT), Technology and Media, Chemicals, Materials, Energy, Heavy Industry, etc. With the complete information about the publishers and the industries they cater to for developing market research reports, we help our clients in making purchase decision by understanding their requirements and suggesting best possible collection matching their needs.
Etuhoko M.,KPO |
Viti M.,KPO |
Zmeyevskiy S.,KPO |
Hutson P.,KPO |
And 2 more authors.
Society of Petroleum Engineers - SPE Annual Caspian Technical Conference and Exhibition, CTCE 2015 | Year: 2015
The electronic Permanent Downhole Gauges (PDHG) has traditionally been used in the Karachaganak field to monitor downhole pressures and temperatures, for reservoir management. The overall performance and quality of the data from some of the Permanent Downhole Gauges (PDHG) installed in the Karachaganak field was not satisfactory. Hence, fibre optics has been investigated as an alternative technology due to the reliability, calibration and cost concerns related directly to the Permanent Downhole Gauges (PDHG). Copyright 2015, Society of Petroleum Engineers.
News Article | March 22, 2016
The Australian CleanTech Index rose from 42.97 to 43.89 over the month of February recording a 2.2% gain. This compared to the S&P ASX200 loss of 2.5% and the S&P ASX Small Ordinaries Index gain of 0.7%. The Australian CleanTech 20 rose 2.3% for the month. The CleanTech Index continues to outperform the wider market over each of the longer periods reported in the table below. The 12-month performance now leads the ASX200 by 11.1%. The best performing sub-indices for the month were the Australian Renewable Energy Index with a 3.7% gain and the Australian Waste Index with a 3.6% gain. The weakest sub-index through February was the Australian Environment Index recording a loss of 4.0%. The market capitalisation of the 62 stocks in the Australian CleanTech Index is A$16.7 billion down from the March 2015 record of $18.9 billion but a long way up from its low of A$6.2 billion in July 2012. The month’s performance included 9 companies with gains of more than 10%. The greatest percentage gains were recorded by HRL Holdings (HRL), Neometals (NMT) and RedFlow (RFX). The greatest market capitalisation gain was recorded by Meridian Energy (MEZ). These gains were partially offset by 10 companies recording losses of more than 10% led by GO Energy Group (GOE), Kalina Power (KPO), Traffic Technologies (TTI) and Enerji (ERJ). The greatest market capitalisation loss was recorded by Mighty River Power (MYT). Get CleanTechnica’s 1st (completely free) electric car report → “Electric Cars: What Early Adopters & First Followers Want.” Come attend CleanTechnica’s 1st “Cleantech Revolution Tour” event → in Berlin, Germany, April 9–10. Keep up to date with all the hottest cleantech news by subscribing to our (free) cleantech newsletter, or keep an eye on sector-specific news by getting our (also free) solar energy newsletter, electric vehicle newsletter, or wind energy newsletter.
Etuhoko M.,KPO |
Viti M.,KPO |
Akutin A.,KPO |
Zmeyevskiy S.,KPO |
Caproni C.,Halliburton Co.
Society of Petroleum Engineers - SPE Annual Caspian Technical Conference and Exhibition | Year: 2014
This paper describes the application of openhole Multi-Stage Fracturing completions with swelling packers and sliding sleeves in the carbonate formation of the Karachaganak field, Kazakhstan. It focuses on the benefit brought to the field by the new completion concept. It also explains the methodology and strategies adopted for executing fracturing stimulation within the limited capacity of material supply and logistic challenges in a harsh environment and remote location. The completion strategy in the Karachaganak field has been evolving from simple vertical (cased hole / openhole) completions, to selective and non-selective multilateral wells, and most recently to extended horizontal wells. Acid stimulation, both matrix and fracturing, are the common method to improve well productivity in this highly heterogeneous formation. Multi-stage acid fracturing was identified as a potential technique to achieve the objective of unlocking production from extended horizontal openhole section in the low permeability regions of the field. The new completion technology combines the use of swelling packers and ball activated stimulation sliding sleeves (with a mechanical shift option) to achieve intervention-free multi-stage fracturing in the openhole. The swelling packer and stimulation sliding sleeve provide a reliable isolation and fracturing point respectively for a selected fracturing zone. Post-stimulation inflow profile indicated contribution from almost all the treated zones as a result of diversion effectiveness. The first application of this technology in one of the Karachaganak wells resulted in a significant initial production and the well was recorded as one of the best Object 3 oil producers in the field. Ten (10) subsequent completions were deployed after the first installation. The stimulations performed to date have shown that Swelling Packers are reliable for zonal isolation and allow a good coverage of the entire horizontal section. Copyright 2014, Society of Petroleum Engineers.
Adair S.T.,KPO |
Corrosion Engineering Science and Technology | Year: 2014
Since publication of ANSI/NACE MR0175/ISO 15156 in 2003 there has been much debate on the performance of austenitic stainless steels in oil and gas production environments, with researchers recommending relaxation of the ISO 15156 restrictions for this material. This paper describes a recent austenitic stainless steel stress corrosion cracking failure and discusses its implications for the current restrictions of the ISO standard and recently proposed relaxations of these restrictions.
News Article | November 30, 2016
The leading BPO/KPO Company wins the award under the category "Highest New Jobs Creator – lT/lT Enabled Services" for FY15-16.
News Article | March 2, 2017
transcosmos inc. today announced that the company will release “transcosmos decode (hereafter, DECode)”, its original DMP (Data Management Platform) service, from April, 2017. DECode integrates communication data gathered via various channels including website, e-commerce, call center, SNS and chat on cloud, and analyses / leverages the integrated data, tapping into the cutting-edge AI / machine learning technologies. The company offers a special trial campaign, “free initial cost + monthly charge from 100,000 yen”, for the first five clients and aims to win over 10 corporate clients within the year. ■ Why Integrated Channel Communication Now? As communication channels continue to diversify, consumers today gather information, request purchasing advices, book and purchase products and use customer support services, moving across multiple channels. As a result, brand value heavily relies on the variety of channels businesses offer and the customer experience each channel provides. However, since it is quite difficult to integrate various databases such as ads response history, e-commerce purchase history and call response history that scatter around the company, and to link multiple systems, there has been a limit in cross-channel and cross-database communication. With the emergence of DMP, it became easier to connect databases and set link to external systems on cloud. Still, it requires enormous time and effort to develop a framework to name-match / link and “integrate” databases across channels, “visualize” the results of data analysis using BI tools and other methods and to “autonomate” marketing activities by connecting to external systems. ■ “DECode” helps you to achieve Digital Transformation Now, to solve the three challenges, namely “Integration”, “Visualization” and “Autonomation”, transcosmos releases “DECode”, its original DMP service. “DECode” is a DMP build / operations support service package for integrated channel communication which starts from the smartphone. By analyzing and “decoding” the communication data including consumer minds and behaviors, the service helps clients to offer WoW experience to each individual consumer to create their fans and to become the company of choice. Combining a wealth of experience in outsourcing services and know-how on research and analytics that transcosmos owns in digital marketing, CRM and customer support arena, while leveraging the cloud service offered by Treasure Data K.K. (Headquarters: Tokyo, Japan; Corporate Vice President and General Manager, Japan: Hideyuki Mitsuhashi), the service enables clients to build DMP environment at more affordable cost than ever before. The service is highly unique, providing operational support for integrated channel communication based on data analysis by leveraging DMP for wide-ranging purposes from promotion, sales to customer care and connecting it with the cutting-edge AI / machine learning technologies like “DataRobot”. The monthly charge for the ASP service varies based on data volume and used features, allowing the clients to start small and scale on phased approach, gradually increasing the data volume and channels based on the performance. The service also allows clients to set links to external systems such as BI tool like “tableau” and auto reply bot on chat / messaging apps as well as to leverage third party data. transcosmos offers required operational resources and framework, combining the outsourcing services and various solutions the company owns. transcosmos analytics, a team of specialists, supports highly advanced analytical tasks as required. transcosmos, as a strategic global partner for clients to achieve digital transformation in integrated channel communication, aims to contribute for clients to improve their brand value and profit, lift consumer satisfaction and create WoW experience for their customers, through offering the service for broad-based clients in Japan and abroad, while driving its effort to expand the features and services of “DECode”. ■ Reference: DMP / AI Imperative for “Digital Transformation” To become the “company of choice”, accommodating the changes in market and technological trend, it is a must to go beyond the traditional, overloading mass communication and to create your fans by offering WoW experience to the consumers by providing seamless, integrated channel communication, attending the needs of each one of the consumers, capitalizing on big data and digital channels. transcosmos believes that it is imperative to develop an environment where businesses can effectively utilize DMP and AI in the roadmap for “digital transformation” in integrated channel communication. About transcosmos inc. transcosmos launched its operations in 1966. Since then, we have combined superior “people” with up-to-date “technology” to enhance the competitive strength of our clients by providing them with superior and valuable services. transcosmos currently offers services that support clients’ business processes focusing on both sales expansion and cost reduction through our 170 locations across 31 countries with a focus in Asia, while continuously pursuing Operational Excellence. Furthermore, following the expansion of e-commerce market on the global scale, transcosmos provides a comprehensive One-Stop Global E-Commerce Services to deliver our clients' excellent products and services to consumers in 49 countries around the globe. transcosmos aims to be the “Global Digital Transformation Partner” of our clients, supporting the clients’ transformation by leveraging digital technology, responding to the ever changing business environment. About transcosmos analytics Inc. transcosmos analytics was established as a 100% subsidiary of transcosmos in May 2012, in order to provide KPO (Knowledge Process Outsourcing) service and to support clients in improving efficiency with their intellectual production activities and creating new values. transcosmos analytics responds to the rapidly-changing marketing environment flexibly and speedily in order to expand its clients’ profits and to maximize their customer satisfaction.