Chang W.-K.,Koahsiung Armed Force General Hospital |
Tsai Y.-L.,Koahsiung Armed Force General Hospital |
Wang H.-T.,National Cheng Kung University |
Chen I.-C.,Koahsiung Armed Force General Hospital |
And 4 more authors.
Life Science Journal | Year: 2013
To study the factors that impact patients' satisfaction with health assessment services in a hospitals in south Taiwan. Method: A cross sectional survey was used to measure patients' satisfaction with health assessment services in hospital in Kaohsiung (Republic of China, Taiwan). A validated patient's satisfaction questionnaire with a 5-points Likert scale was utilized. The questionnaire of patient satisfaction is divided into four dimensions include environment, process, professional quality, and health management quality. Finally, the overall satisfaction was also calculated. At the same time, we examined the relation between the satisfaction and patient's characteristics. Results: On 315 patients who responded to the survey, the average of total satisfaction score is 3.68, with the health assessment services they received. Patients more satisfy with the environment of health assessment department, and less with health management. Patient overall satisfaction was significantly correlate with environment (0.803), process (0.716), professional of service deliver (0.66); health management has low correlation(0.254) with overall satisfaction. Conclusion: The findings of our study demonstrated that the satisfaction of professional quality, environmental facilities, and health management may influence the overall satisfaction of medical services at present.