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News Article | December 27, 2016
Site: www.prnewswire.co.uk

Avaya ha anunciado hoy que ha obtenido un contrato por King Abdullah Medical City (KAMC), un hospital especializado de referencia líder en Arabia Saudí, para ofrecer comunicaciones unificadas y soluciones de centro de contactos. Esta solución está diseñada para mejorar la experiencia sanitaria en KAMC para pacientes y mejorar los canales de colaboración y comunicación para equipos en casos de emergencia médica y no emergencia. Con esta implementación, KAMC tendrá lo último en soluciones de centro de contactos de Avaya, que ofrecerá capacidades eficientes e instantáneas para gestionar el gran número de transacciones y pacientes así como los requisitos de colaboración interna. El equipo KAMC podrá responder a las llamadas de emergencia y no emergencia rápida y contextualmente, apoyado por el acceso instantáneo al historial de los pacientes registrados. El centro de contactos también automatizará un gran número de operaciones y podrá enrutar las llamadas al agente adecuado para diferentes consultas (enrutado de llamadas basado en destreza). La implicación social integrada también permitirá a los pacientes interactuar con el servicio al cliente del hospital mediante varios canales de medios sociales. Mohsen Ba-Abdullah, director de información de KAMC, dijo: "KAMC sigue una estrategia de transformación digital muy agresivamente, y estamos totalmente comprometidos con convertirnos en un hospital totalmente digital e inteligente en línea con la Visión 2030 del Reino. Creemos firmemente que las organizaciones inteligentes son la base de una economía inteligente. Con esta asociación con Avaya, estamos bien situados para construir el hospital del futuro hoy, con plataformas de comunicación y colaboración avanzadas y una experiencia de cliente y paciente integrada y sin precedentes." Nidal Abou-ltaif, director general de Avaya International, dijo: "Estamos muy orgullosos de trabajar estrechamente con KAMC en sus objetivos transformacionales y estamos comprometidos con apoyarles mientras transforman sus servicios sanitarios para prepararse para la Visión 2030 del Reino. La experiencia del paciente se ha convertido en un diferenciador competitivo en la industria sanitaria y nuestra solución está diseñada para reunir a todo el hospital como una entidad unificada y colaborativa, unida en la visión de ofrecer una experiencia excelente e integrada. Estamos encantados de llevar nuestra experiencia global a KAMC y trabajamos con ellos hacia una industria sanitaria digitalmente transformada en el Reino".


News Article | December 27, 2016
Site: www.prnewswire.com

RIYADH, Arabia Saudí, December 27, 2016 /PRNewswire/ -- Avaya ha anunciado hoy que ha obtenido un contrato por King Abdullah Medical City (KAMC), un hospital especializado de referencia líder en Arabia Saudí, para ofrecer comunicaciones unificadas y soluciones de centro de contactos....


News Article | December 27, 2016
Site: www.prnewswire.com

RIYAD, Saudi-Arabien, December 27, 2016 /PRNewswire/ -- Avaya gab heute bekannt, dass das Unternehmen mit der King Abdullah Medical City (KAMC), einer führenden Fachklinik in Saudi-Arabien, einen Vertrag über die Bereitstellung von einheitlichen Kommunikations- und...


News Article | December 27, 2016
Site: www.prnewswire.co.uk

Avaya a annoncé aujourd'hui avoir remporté un contract avec King Abdullah Medical City (KAMC), un hôpital spécialisé de référence en Arabie saoudite, en vue de fournir des solutions de centre de contact et de communications unifiées. Cette solution est conçue pour améliorer l'expérience des soins de santé dispensés aux patients de la KAMC, et pour améliorer la collaboration et les canaux de communication pour les équipes dans les situations médicales urgentes et non urgentes. Avec cette mise en œuvre, la KAMC disposera des dernières solutions de centre de contact d'Avaya, qui fourniront des capacités efficaces et immédiates pour traiter le nombre élevé de transactions et de patients ainsi que les exigences de collaboration internes. L'équipe de la KAMC sera en mesure de répondre aux appels urgents et non urgents de manière rapide et contextuelle, soutenue par un accès immédiat aux antécédents des patients enregistrés. Le centre de contact automatisera également un grand nombre d'opérations et pourra diriger les appels vers l'agent concerné selon les différentes demandes (acheminement des appels en fonction des compétences). Un engagement social intégré permettra également aux patients d'interagir avec le service client de l'hôpital par le biais de divers réseaux sociaux. Mohsen Ba-Abdullah, directeur des systèmes d'information de la KAMC, a déclaré : « La KAMC poursuit une stratégie de transformation numérique très activement, et nous nous engageons pleinement à devenir un hôpital entièrement numérique et "intelligent" conformément à la Vision 2030 du Royaume. Nous sommes fermement convaincus que des organisations intelligentes sont le fondement d'une économie intelligente. Grâce à ce partenariat avec Avaya, nous sommes bien placés pour bâtir aujourd'hui l'hôpital du futur, avec des plateformes de collaboration et de communication avancées, ainsi qu'une expérience fluide et sans égal pour les clients et les patients. » Nidal Abou-ltaif, président d'Avaya International, a affirmé : « Nous sommes extrêmement fiers de travailler étroitement avec la KAMC sur ses objectifs transformationnels et nous nous engageons à les soutenir alors qu'ils transforment les services de santé en vue de réaliser la Vision 2030 du Royaume. L'expérience des patients est devenue un différenciateur concurrentiel majeur dans l'industrie des soins de santé, et notre solution est conçue pour réunir l'ensemble de l'hôpital en tant qu'entité unifiée et collaborative, unie dans la vision de fournir une expérience excellente et homogène. Nous sommes ravis de proposer notre expertise mondiale à la KAMC et de travailler avec son équipe pour obtenir une industrie de la santé numériquement transformée dans le Royaume. »


News Article | December 19, 2016
Site: www.prnewswire.co.uk

Avaya has today announced that it has been awarded a contract by King Abdullah Medical City (KAMC), a leading referral specialist hospital in Saudi Arabia, to deliver unified communications and contact centre solutions. This solution is designed to enhance the healthcare experience at KAMC for patients, and improve collaboration and communication channels for teams in emergency and non-emergency medical cases. With this implementation, KAMC will have the latest Avaya contact center solutions that will deliver efficient and instant capabilities to handle the large number of transactions and patients as well as the internal collaboration requirements. The KAMC team will be able to respond to emergency and non-emergency calls quickly and contextually, supported by instant access to registered patients' history. The contact center will also automate a large number of operations and will be able to route the calls to the right agent for different enquiries (skills-based calls routing). Integrated social engagement will also enable patients to interact with the hospital customer service through various social media channels. Mohsen Ba-Abdullah, Chief Information Officer, KAMC, said: "KAMC is pursuing a digital transformation strategy very aggressively, and we are fully committed to becoming a fully-digital and 'Smart' hospital in line with the Kingdom's Vision 2030. We strongly believe that smart organisations are the foundation of a smart economy. With this partnership with Avaya, we are well-placed to build the hospital of the future today, with advanced communication and collaboration platforms, and a matchless and seamless customer and patient experience." Nidal Abou-ltaif, President, Avaya International, said: "We are very proud to work closely with KAMC on their transformational goals, and are committed to supporting them as they transform healthcare services in preparation for the Kingdom's Vision 2030. The patient experience has become a key competitive differentiator in the healthcare industry, and our solution is designed to bring together the entire hospital as a unified and collaborative entity, united in the vision to provide an excellent, seamless experience. We are happy to bring our global expertise to KAMC and work with them towards a digitally transformed healthcare industry in the Kingdom." For more information, please visit www.avaya.com.


News Article | December 19, 2016
Site: www.prnewswire.com

RIYADH, Saudi Arabia, December 19, 2016 /PRNewswire/ -- Avaya has today announced that it has been awarded a contract by King Abdullah Medical City (KAMC), a leading referral specialist hospital in Saudi Arabia, to deliver unified communications and contact centre solutions. This...


RIYAD, Arabie saoudite, December 27, 2016 /PRNewswire/ -- Avaya a annoncé aujourd'hui avoir remporté un contract avec King Abdullah Medical City (KAMC), un hôpital spécialisé de référence en Arabie saoudite, en vue de fournir des solutions de centre de contact et de communications...


News Article | December 27, 2016
Site: www.prnewswire.co.uk

Avaya gab heute bekannt, dass das Unternehmen mit der King Abdullah Medical City (KAMC), einer führenden Fachklinik in Saudi-Arabien, einen Vertrag über die Bereitstellung von einheitlichen Kommunikations- und Kontaktzentrumslösungen geschlossen hat. Diese Lösungen wurden entwickelt, um die Patientenerfahrung im KAMC zu optimieren und die Zusammenarbeit sowie die Kommunikationskanäle von Mitarbeitern sowohl in Not- als auch gewöhnlichen Einlieferungsfällen zu verbessern. Mit dieser Implementierung wird die KAMC über die neuesten Kontaktzentrumslösungen von Avaya verfügen, die effiziente und unmittelbare Funktionen zur Bewältigung einer großen Anzahl an Transaktionen, Patienten sowie internen Kooperationsanforderungen bieten. Das Team der KAMC wird in der Lage sein, sowohl Notfall- und als auch gewöhnliche Anrufe schnell und kontextuell entgegenzunehmen, und dabei sofort auf die hinterlegte Krankengeschichte der Patienten zuzugreifen. Das Kontaktzentrum wird zudem eine große Anzahl an Vorgängen automatisieren und die Anrufe je nach Anliegen zum richtigen Anprechpartner weiterleiten (Skills-based Call-Routing) können. Die integrierte soziale Einbindung wird es Patienten darüber hinaus ermöglichen, mit dem Krankenhaus-Kundendienst über verschiedene Social-Media-Kanäle zu interagieren. Mohsen Ba-Abdullah, Chief Information Officer der KAMC, sagte: "Die KAMC verfolgt die Strategie der digitalen Transformation sehr aggressiv, und wir haben uns dem Ziel verpflichtet, uns zu einer volldigitalen und ‚smarten' Klinik im Sinne der Vision 2030 weiterzuentwickeln. Wir sind der festen Überzeugung, dass intelligente Organisationen die Grundlage einer intelligenten Wirtschaft sind. Dank dieser Partnerschaft mit Avaya sind wir nun bestens positioniert, um das Krankenhaus der Zukunft einzurichten, das mit fortschrittlichen Kommunikations- und Kooperationsplattformen ausgestattet ist und ein unvergleichliches, nahtloses Kunden- und Patientenerlebnis bietet." Nidal Abou-ltaif, President von Avaya International, sagte: "Wir sind sehr stolz darauf, eng mit der KAMC zusammenzuarbeiten und sie dabei zu unterstützen, die Gesundheitsversorgung in Vorbereitung auf die Umsetzung der Vision des Königreichs 2030 zu transformieren. Die Patientenerfahrung ist ein wichtiger Wettbewerbsvorteil in der Gesundheitsbranche geworden, und unsere Lösung ist darauf ausgelegt, das gesamte Krankenhaus als einheitliches und kooperatives Unternehmen zusammenzubringen, das sich in der Vision vereint, eine ausgezeichnete, nahtlose Erfahrung zu bieten. Wir freuen uns sehr darauf, unsere globale Expertise in der KAMC einzubringen und gemeinsam auf die Umsetzung einer digital transformierten Gesundheitsbranche im Königreich hinzuarbeiten." Weitere Informationen dazu finden Sie auf www.avaya.com.


News Article | November 8, 2016
Site: www.marketwired.com

RIYADH, SAUDI ARABIA--(Marketwired - November 08, 2016) - Avaya today announced that it has been awarded a contract for unified communications and contact center solutions by King Abdullah Medical City (KAMC), a leading referral specialist hospital in Saudi Arabia. Implementation of the solutions will help enhance the healthcare experience at KAMC for patients and improve collaboration and communication channels for teams in emergency and non-emergency medical cases. With this implementation, KAMC will have the latest Avaya contact center solutions for efficient and instantaneous handling of a large number of transactions and patients as well as the internal collaboration requirements. The KAMC team will be able to quickly and contextually respond to emergency and non-emergency calls, supported by fast access to registered patients' history. The contact center will also automate a large number of operations and route the calls to the right agent based on different inquiries (skills-based calls routing). Integrated social engagement will enable patients to interact with the hospital's customer service through social media channels. The contact center from Avaya will play a large role in minimizing human error, especially in emergency situations, as the center will be linked to all employees wherever they may be to mobilize the right team in real time. The infrastructure will be equipped to deliver telemedicine capabilities instantly to swiftly respond to emergency needs and increase productivity. Avaya's solutions will support full mobility, allowing staff to access corporate data and applications on the devices of their choice. Specialists can be brought into discussion groups via video, voice or text on the device of their choice. Mohsen Ba-Abdullah, Chief Information Officer, KAMC, said: "KAMC is pursuing a digital transformation strategy very aggressively, and we are fully committed to becoming a fully-digital, 'Smart' hospital in line with the Kingdom's Vision 2030. We strongly believe that smart organizations are the foundation of a smart economy. With this partnership with Avaya, we are well-placed to build the hospital of the future today, with advanced communication and collaboration platforms, and a matchless and seamless customer and patient experience." Nidal Abou-ltaif, President, Avaya International, said: "We are very proud to work closely with KAMC on their transformational goals, and are committed to supporting them as they transform healthcare services in preparation for the Kingdom's Vision 2030. The patient experience has become a key competitive differentiator in the healthcare industry, and our solution is designed to bring together the entire hospital as a unified and collaborative entity, united in the vision to provide an excellent, seamless experience. We are happy to bring our global expertise to KAMC and work with them towards a digitally transformed healthcare industry in the Kingdom." The King Abdullah Medical city, spreading over 800,000 square meters, is one of the largest healthcare facilities in Saudi Arabia, and has been built to deliver on the vision of a modern and progressive healthcare offering. The City delivers complete healthcare and specialized services to citizens, residents and pilgrims in the holy city of Makkah. KAMC includes digital operations rooms used by specialized teams to deliver a complete digital reporting system to patients, beginning from the time they make contact with the facility. About Avaya Avaya enables the mission critical, real-time communication applications of the world's most important operations. As the global leader in delivering superior communications experiences, Avaya provides the most complete portfolio of software and services for contact center and unified communications with integrated, secure networking -- offered on premises, in the cloud, or a hybrid. Today's digital world requires some form of communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit www.avaya.com. Certain statements contained in this press release are forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. Follow Avaya on Twitter, Facebook, YouTube, LinkedIn and the Avaya Connected Blog.


Al-Quteimat O.M.,King Abdullah Medical City | Al-Badaineh M.A.,King Abdullah Medical City
Journal of Clinical Pharmacy and Therapeutics | Year: 2013

What is known and Objective Combining methotrexate (MTX) with trimethoprim-sulfamethoxazole (TS) is associated with a potential drug interaction that increases MTX toxicity. The aim of this article is to review the current literature about the potential drug interaction resulting from combining MTX with TS, and to establish therapeutic recommendations regarding their use together. Methods Literature for relevant evidence was searched by Medline (through PubMed), Cochrane library and a manual search through major journals for articles referenced in those located through PubMed. Results and Discussion One systematic review, three studies and 17 case reports were found to be relevant to the topic. Results from the current available literature clearly indicate a major drug interaction between MTX and TS, which increases the risk of MTX toxicity, like severe pancytopenia, which was fatal in some cases. Recommendations to prevent this serious interaction should be developed and implemented in the currently available therapeutic guidelines related to MTX therapy. What is new and Conclusion MTX and TS is an extremely serious and life-threatening combination that should be avoided. Practical recommendations regarding MTX use can be established to prevent harm from drug interactions. Increasing awareness of physicians, pharmacist and patients is essential to assure safe and effective MTX therapy. © 2013 Blackwell Publishing Ltd.

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