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Ridchenko O.,Intetics Co.
2010 6th Central and Eastern European Software Engineering Conference, CEE-SECR 2010 | Year: 2010

Maintaining good relationships with a customer over a long period of time has never been an easy task especially in the case of remote collaboration. Why the customer that was loyal to the vendor at the beginning of their collaboration looses the loyalty after 1 or 2 years of collaboration even though the level of provided services remains the same? One of the reasons of such situation are customer's expectations that grow over time and exceed the actual experience that customer gets from the vendor (a remote development team). This article gives some practical steps that the vendor development team can undertake to address the growth of customer's expectations by improving customer's experience of their collaboration. The improvement of experience is achieved by regular actions aimed towards demonstrating value that the development team brings to the customer.The article shows the importance of understanding by all team members the real value that the team brings to the customer through its projects, recognizing this value in their regular activities and demonstrating this value to the customer thus providing better visibility of team achievements. The article uses term "expectation gap" (e-gap) to show the difference between the level of experience and expectations. We demonstrate that monitoring of e-gap dynamics and keeping its value positive over time is essential for ensuring long-term collaboration. © 2010 IEEE.

Yalovol P.,Intetics Co.
GEO: connexion | Year: 2014

The article examines the current state of GIS in Ukraine and what the future holds for the country. Navigational mapping has recently made a sharp jump in usage and development. In today's world, it is hard to imagine a taxi, courier, ambulance service or even the car of an average citizen without a navigation system helping it to navigate unknown roads. Over the past few years, several large companies have emerged to provide navigation services, increasing competition in the market. This heightened competition is partly due to the explosion in mobile phones, as consumers demand GPS and access to the latest information on traffic conditions, and optimal and safe routes to destinations such as nearby restaurants, car service centers, theatres and other places of interest. In recent years, municipal GIS has been developed for various cities in Ukraine. Master plans for large population centers have long made use of GIS.

Markov S.,Intetics Co. | Novgorodova A.,Intetics Co.
GEO: connexion | Year: 2014

The article discusses whether web and mobile journey planners can improve their services. Many municipalities nowadays have to deal with an increasingly large number of cars causing pollution and traffic jams, making urban navigation complicated. Inhabitants of large cities regularly face the challenge of finding the best route from point A to point B. Journey planners initially derived possible routes for traveling that did not take into account transport timetables. Nowadays, transit routes are often combined with transport schedule information in such a way that a different route may be created between the same points at different times. One recent development is the embedding of real-time schedule information in route planning. The respondents had to define which functions are necessary for route planning and which are redundant. The majority of applications support choosing the mode of transport for route calculations.

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