Japan Institute Of Information Technology

Japan Institute Of Information Technology

Japan Institute of Information Technology (JIIT) is a Tokyo-headquartered public interest incorporated foundation that conducts research and development on enterprise information technology and publishes its findings. It is currently the only public institution in Japan tackling the issues related to strengthening functions and solving problems of customer support centers.

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News Article | September 19, 2017
Site: www.businesswire.com

TOKYO--(BUSINESS WIRE)--The HULFT Division of Saison Information Systems Co., Ltd. (JASDAQ:9640) (Headquarters: Tokyo, Japan; President: Kazuhiro Uchida; herein, “Saison Information Systems”) develops, sells, and supports a range of data and file management middleware products. HULFT received Best Customer Support of The Year 2017 from the Japan Institute of Information Technology (Headquarters: Tokyo, Japan; Chairman: Noritaka Uji; herein, “JIIT”). JIIT released the following statement regarding the selection of HULFT as this year’s award recipient. Thanks to the synergistic effect of these initiatives, we also contributed directly to business sales, including increased support service sales and improved license sales. Saison Information Systems’ HULFT Division will continue to improve customer satisfaction by improving service quality and employee satisfaction through customer support activities, and will further strengthen ties with customers and promote our value. Japan Institute of Information Technology (JIIT) is a Tokyo-headquartered public interest incorporated foundation that conducts research and development on enterprise information technology and publishes its findings. It is currently the only public institution in Japan tackling the issues related to strengthening functions and solving problems of customer support centers. The Customer Support Award Program was established by JIIT to improve the quality, productivity, and strategic management of customer support operations run by businesses and organizations in Japan. Through providing this annual award, JIIT seeks to publicly recognize businesses and organizations that demonstrate innovative approaches to customer support and services, improve customer satisfaction, and resolve management issues. Compatible with an ever-growing range of platforms since its launch in 1993, HULFT’s flagship product is managed file transfer (MFT) middleware equipped with all the functionality enterprises need to share files between business systems. As of the end of March 2017, there are currently 189,600 HULFT licenses in use by 8,700 companies in 43 countries worldwide, spanning a broad range of industries. In addition to sending, receiving and managing file transfer jobs, HULFT also includes peripheral functions essential to transferring files, including security and integration of data before and after transfer. About Saison Information Systems Co., Ltd.

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