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Alahmadi H.A.,Institute of Public Administration of Saudi Arabia
Quality and Safety in Health Care | Year: 2010

Context Healthcare organisations in Saudi Arabia are striving to improve patient safety and quality of care through implementation of safety systems and creating a culture of safety. Objective The purpose of this study to evaluate the extent to which the culture supports patient safety at Saudi hospitals. Data Collection A survey questionnaire was distributed hospital-wide in 13 general hospitals in Riyadh city, Saudi Arabia, to 223 health professionals including nurses, technicians, managers and medical staff. Measurement The Hospital Survey on Patient Safety Culture questionnaire was used to identify dimensions of patient safety culture. Results Overall Patient Safety Grade was rated as excellent or very good by 60% of respondents, acceptable by 33% and failing or poor by 7%. More than half of respondents thought that managers overlook safety problems that happen over and over. Areas of strength for most hospitals were organisational learning/ continuous improvement, teamwork within units, feedback and communication about errors. Areas with potential for improvement for most hospitals were underreporting of events, non-punitive response to error, staffing, teamwork across hospital units. Conclusion Leadership is a critical element to the effectiveness of patient safety initiatives. Response to errors is an important determinant of safety culture in healthcare organisations. In order for healthcare organisations to create a culture of safety and improvement, they must eliminate fear of blame and create a climate of open communication and continuous learning.

Alalwan J.A.,Institute of Public Administration of Saudi Arabia | Weistroffer H.R.,Virginia Commonwealth University
Journal of Enterprise Information Management | Year: 2012

Purpose: The purpose of this paper is to provide a comprehensive literature review of enterprise content management (ECM) research, a conceptual framework of areas of concern regarding ECM, and an agenda for future ECM research, based on the review and conceptual framework. Design/methodology/approach: To gain an understanding of the ECM literature, a structured research approach is adopted, consisting of two phases. The first phase consists of identifying the relevant ECM research papers. In the second phase, the analysis phase, the current ECM research is categorized based on three structural pillars: system component dimensions, system lifecycle, and strategic managerial aspects. Findings: After a review and classification of 91 ECM publications, it is found that ECM involves several sophisticated and interacting technical, social, organizational, and business aspects. The current ECM literature can be grouped around three main pillars: the first pillar consists of the four ECM component dimensions (tools, strategy, process, and people). The second pillar is the enterprise system lifecycle (adoption, acquisition, evolution, and evaluation). The final pillar is the strategic managerial aspect (change management, and management commitment). Based on the review and a proposed conceptual framework, an agenda for future research around the aforementioned three pillars is suggested. Originality/value: There is a lack of ECM meta-analysis research that explains the current state of the field. This paper contributes to information systems research by describing and classifying the published literature in ECM and by pointing out the gaps where further research is most needed. Furthermore, the paper provides a framework that may provide a conceptual structure for future studies. © Emerald Group Publishing Limited.

Alalwan J.A.,Institute of Public Administration of Saudi Arabia
International Journal of Electronic Government Research | Year: 2013

Countries are moving toward adopting government 2.0 to enhance transparency and develop citizens' involvement and confidence. Although citizens' involvement and satisfaction are obviously important to the success of government 2.0 services, the literature lacks empirical research that confirms (or refutes) this importance. In this paper, the authors propose and validate a citizen-centric model based on information systems (IS) and consumer behaviour literature to investigate the influence of "involvement" and "satisfaction" on the continuance intention to use government 2.0 services by using PLS structure equation modelling. A web survey with 392 users of Bahrain's e-government national portal is conducted to validate the proposed model. The findings confirm that both citizens' satisfaction and citizens' involvement have a positive effect on the continuance intention to use government 2.0 services. Also, the authors find that citizens' involvement is significantly influenced by citizens' satisfaction. Important theoretical and practical contributions are discussed in the paper. Copyright © 2013, IGI Global.

Al-Wabil N.,Institute of Public Administration of Saudi Arabia
Communications in Computer and Information Science | Year: 2015

This paper reports on a comprehensive survey of mobile applications offered by higher education institutions in Saudi Arabia. In this study, we examine the accessibility, User Experience (UX) design, and usability of services offered by these applications. In recent years, research has shown growing trends in mobile application adoption and usage in the context of higher education in Saudi Arabia. Evidence from the local context suggests that mobile applications have potential to increase retention of students, enhance teaching and learning, and facilitate the provision of services. Our understanding of mobile application services offered by public and private higher education institutions in Saudi Arabia is inadequate. Therefore, we present a synthesis of mobile applications and a categorization of types, platforms, target users, and examine their usability. The study included mobile applications and services offered by twenty six public universities and nine private universities. Design implications of our usability review for these mobile applications that are offered by higher education institutes for students, faculty and administration are discussed. © Springer International Publishing Switzerland 2015.

Hausawi Y.M.,Institute of Public Administration of Saudi Arabia
Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics) | Year: 2016

End user’s Security-related behaviors are key factors on success or failure of information security mechanisms’ application. Such security mechanisms are being rapidly modified sophisticatedly. Consequently, end-users’ behaviors are being changed, newly developed, and/or innovated as a result of the modifications of the mechanisms. Therefore, tracing the change of the end-user’s security related behaviors is an essential activity that should get continual attention from the security professionals. Unfortunately, behavioral studies on information security are out of most security professionals’ scope, despite the common believe that end-users must be involved in security mechanisms’ development. This article focuses on tracking the current trend of both positive and negative behaviors of end-users who are not security experts. The tracking process is based on semi-structured interviews with security experts who deal with end users on daily bases. © Springer International Publishing Switzerland 2016.

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