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Duque de Caxias, Brazil

Madruga E.L.,Institute Metrologia | Kashiwakura M.K.,Nucleo de Informacao e Coordenacao NIC.br | Baraviera D.,Anatel
2012 International Conference on Innovations in Information Technology, IIT 2012 | Year: 2012

As new bandwidth intense online applications come to reality, one may wonder if a community or a nation is ready to take advantage of them. This paper presents the methodology and results of a quality assessment effort that took place in the country of Brazil, as a way to share experiences and let other researchers adapt the assessment strategies presented in this work to the needs of communities of broadband users with a similar background in other regions of the globe. © 2012 IEEE.

Silva D.P.,Institute Metrologia | Galhardo C.E.C.,Institute Metrologia | Lidizio L.R.,Institute Metrologia | Senna C.A.,Institute Metrologia | And 5 more authors.
Accreditation and Quality Assurance | Year: 2015

The increasing interaction between laboratories from universities and research institutes with other society sectors, such as industries and government agencies, has led a growing number of those laboratories to adopt quality management systems based on international requirements standards. As a consequence, there is a crescent interest on practical information related to implementation of quality management systems in laboratories that provide testing services and carry out research activities. In this context, this article presents the practical approach applied for implementing a quality management system based on ISO/IEC 17025 at the materials metrology division (Dimat)—Inmetro and at its laboratories. The approach is consistent with a hierarchical implementation, where the laboratory quality management system must fulfill ISO/IEC 17025 requirements as well as internal requirements from the upper layers of the quality management system. The implementing approach discussed here was specifically developed to be applied inside a particular hierarchical quality management structure. However, due to its general characteristics, it can be useful for diverse implementing cases. © 2015 Springer-Verlag Berlin Heidelberg

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