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"Algar Tech understands its customers' business requirements and value chains and helps them improve their efficiency by substituting calls with self-service, ensuring greater convenience and agility," said Frost & Sullivan Senior Industry Analyst Maiara Munhoz. "In a short period, Algar Tech can facilitate important changes in the process scope, which enables it to nurture long-term relationships with its contractors." The company has been striving to leverage its IT outsourcing (ITO) business expertise to improve its BPO operations. It currently has three main missions: Algar Tech's Innovation Factory is a vertical structure for finding new ways to conduct existing processes and improve operations. It aims to analyze technological innovation tools and enhance software innovation to improve the company's competitiveness. The project involves three tools for advancing engineering methods and techniques: "Algar Tech's 100% digital customer service proposition, using mobile applications, interactive voice response, social media, and WhatsApp, is much more efficient and less expensive than traditional, humanized channels," noted Munhoz. "Through its software business unit, Algar Tech has developed applications that enable it to reduce the volume of inbound calls and transfer these to other, more agile contact channels. This results in reduced costs and enhanced customer experience." Significantly, in 2014, Algar Tech acquired Lince Analytics; thereby, incorporating Big Data solutions into its portfolio and enriching its customer experience management tool, GEXP. This tool helps it gauge consumer behavior based on different customer interactions with the brand, giving the company access to a large volume of customer data, as well as professionals who know how to use such data to enhance customer experience. By investing in key disruptive initiatives such as the Innovation Factory, competitive differentiation, and reducing contractors' costs through channel digitization, Algar Tech has set itself apart and positioned itself for high growth in the future. Each year, Frost & Sullivan presents this award to the company that has leveraged competitive intelligence to successfully execute a competitive strategy that results in stronger market share, competitive brand positioning, and customer satisfaction. Frost & Sullivan Best Practices awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research to identify best practices in the industry. Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Contact us: Start the discussion.


The company has been striving to leverage its IT outsourcing (ITO) business expertise to improve its BPO operations. It currently has three main missions: Algar Tech's Innovation Factory is a vertical structure for finding new ways to conduct existing processes and improve operations. It aims to analyze technological innovation tools and enhance software innovation to improve the company's competitiveness. The project involves three tools for advancing engineering methods and techniques: "Algar Tech's 100% digital customer service proposition, using mobile applications, interactive voice response, social media, and WhatsApp, is much more efficient and less expensive than traditional, humanized channels," noted Munhoz. "Through its software business unit, Algar Tech has developed applications that enable it to reduce the volume of inbound calls and transfer these to other, more agile contact channels. This results in reduced costs and enhanced customer experience." Significantly, in 2014, Algar Tech acquired Lince Analytics; thereby, incorporating Big Data solutions into its portfolio and enriching its customer experience management tool, GEXP. This tool helps it gauge consumer behavior based on different customer interactions with the brand, giving the company access to a large volume of customer data, as well as professionals who know how to use such data to enhance customer experience. By investing in key disruptive initiatives such as the Innovation Factory, competitive differentiation, and reducing contractors' costs through channel digitization, Algar Tech has set itself apart and positioned itself for high growth in the future. Each year, Frost & Sullivan presents this award to the company that has leveraged competitive intelligence to successfully execute a competitive strategy that results in stronger market share, competitive brand positioning, and customer satisfaction. Frost & Sullivan Best Practices awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research to identify best practices in the industry. Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Contact us: Start the discussion. To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/frost--sullivan-commends-algar-tech-for-outpacing-the-brazilian-contact-center-outsourcing-market-through-its-innovation-factory-and-innovatrix-method-300452127.html


Algar Tech's innovation vertical structure to improve processes and operations gives it a significant competitive edge SÃO PAULO, May 10, 2017 /PRNewswire/ -- Based on its recent analysis of the contact center outsourcing industry, Frost & Sullivan recognizes Algar Tech with the 2016 Brazilian Frost & Sullivan Award for Competitive Strategy Innovation and Leadership. With a revenue growth rate of 7.4% in 2015, Algar Tech outstripped the overall Brazilian contact center outsourcing industry and expanded its customer base, as well as grew in new markets such as debt collection. This growth was the result of its focus on reducing the costs of outsourcing through customer service digitization and ensuring greater efficiency through non-humanized customer contact channels. "Algar Tech understands its customers' business requirements and value chains and helps them improve their efficiency by substituting calls with self-service, ensuring greater convenience and agility," said Frost & Sullivan Senior Industry Analyst Maiara Munhoz. "In a short period, Algar Tech can facilitate important changes in the process scope, which enables it to nurture long-term relationships with its contractors." The company has been striving to leverage its IT outsourcing (ITO) business expertise to improve its BPO operations. It currently has three main missions: Algar Tech's Innovation Factory is a vertical structure for finding new ways to conduct existing processes and improve operations. It aims to analyze technological innovation tools and enhance software innovation to improve the company's competitiveness. The project involves three tools for advancing engineering methods and techniques: "Algar Tech's 100% digital customer service proposition, using mobile applications, interactive voice response, social media, and WhatsApp, is much more efficient and less expensive than traditional, humanized channels," noted Munhoz. "Through its software business unit, Algar Tech has developed applications that enable it to reduce the volume of inbound calls and transfer these to other, more agile contact channels. This results in reduced costs and enhanced customer experience." Significantly, in 2014, Algar Tech acquired Lince Analytics; thereby, incorporating Big Data solutions into its portfolio and enriching its customer experience management tool, GEXP. This tool helps it gauge consumer behavior based on different customer interactions with the brand, giving the company access to a large volume of customer data, as well as professionals who know how to use such data to enhance customer experience. By investing in key disruptive initiatives such as the Innovation Factory, competitive differentiation, and reducing contractors' costs through channel digitization, Algar Tech has set itself apart and positioned itself for high growth in the future. Each year, Frost & Sullivan presents this award to the company that has leveraged competitive intelligence to successfully execute a competitive strategy that results in stronger market share, competitive brand positioning, and customer satisfaction. Frost & Sullivan Best Practices awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research to identify best practices in the industry. Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Contact us: Start the discussion.


News Article | May 25, 2017
Site: www.prweb.com

Marie Wiese, President of Marketing CoPilot and author of You Can’t Be Everywhere, has been accepted into the Forbes Agency Council, an invitation-only community for executives in successful public relations, media strategy, creative and advertising agencies. Marie joins other Forbes Agency Council members, who are hand-selected, to become part of a curated network of successful peers and get access to a variety of exclusive benefits and resources, including the opportunity to submit thought leadership articles and short tips on industry-related topics for publishing on Forbes.com. Forbes Councils combines an innovative, high-touch approach to community management perfected by the team behind Young Entrepreneur Council (YEC) with the extensive resources and global reach of Forbes. As a result, Forbes Council members get access to the people, benefits and expertise they need to grow their businesses — and a dedicated member concierge who acts as an extension of their own team, providing personalized one-on-one support. “This is a fantastic opportunity and a really great honor to be joining the Forbes Council,” said Marie Wiese, President and Founder of Marketing CoPilot Inc. "We can’t wait to contribute to the community, learn from others and especially share our work in the area of B2B content marketing. We have been working hard in Canada for over 10 years now providing guidance and best practices in the area of content marketing. Having the opportunity to be part of a global network of marketing practitioners will really help move our business forward.” Scott Gerber, founder of Forbes Councils, says, “We are honored to welcome Marie Wiese into the community. Our mission with Forbes Councils is to curate successful professionals from every industry, creating a vetted, social capital-driven network that helps every member make an even greater impact on the business world.” Marie Wiese has helped hundreds of companies turn their websites into lead generation and sales machines. Marie helps educate CEOs and business owners on digital marketing using tools developed as part of the Marketing CoPilot methodology; she works as an Executive in Residence at the Innovation Factory, has contributed to national publication on digital marketing, is an Adjunct Professor of Mentis Academy and volunteer mentor with Futurpreneur Canada. She shares her knowledge extensively on her blog and in her latest book, You Can't Be Everywhere. Forbes partnered with the founders of Young Entrepreneur Council (YEC) to launch Forbes Councils, invitation-only communities for world-class business professionals in a variety of industries. Members, who are hand-selected by each Council’s community team, receive personalized introductions to each other based on their specific needs and gain access to a wide range of business benefits and services, including best-in-class concierge teams, personalized connections, peer-to-peer learning, a business services marketplace, and the opportunity to share thought leadership content on Forbes.com. For more information about Forbes Agency Council, visit forbesagencycouncil.com. To learn more about Forbes Councils, visit forbescouncils.com.


Patent
Marotto, Innovation Factory and Ghedin | Date: 2014-03-12

A method to make a negative cast (10) of a stump (13) using deformable disposable material, usable for the production of articular prostheses, comprises a step of compressing the deformable disposable material that makes the negative cast (10) during its molding and solidification in conditions where the anatomy of the stump (13) is reproduced in negative.


Patent
Marotto, Innovation Factory and Ghedin | Date: 2015-04-08

Adjustment device for sports footwear (60) configured to adjust the position of a movement member (62) such as a ski, a skate, a group of wheels, a blade, with respect to said sports footwear (60). The adjustment device comprises a first support member (11), associable to the sports footwear (60), a second support member (12), associable to the movement member (62), and positioning members (13) configured to allow the reciprocal positioning of the first support member (11) and the second support member (12) by means of their rotation around a common axis of rotation (Z),


News Article | February 23, 2017
Site: www.prweb.com

Data science consultancy Tessella today announced that it had been selected by the University of Liverpool’s Materials Innovation Factory (MIF) to support critical scientific data systems. The £68million Materials Innovation Factory (MIF) - which will host the largest concentration of lab robotics for materials science in one research facility – will open in 2017 and aims to become a world leader in Computer Aided Material Science (CAMS) by 2020. The facility will enable academics and industry alike to further their research efforts, in a space that brings together a unique combination of a secure place to work, the finest equipment and the opportunity for collaboration. The Materials Innovation Factory is a unique public/private partnership between the University and Unilever supported by the Higher Education Funding Council for England, and will contain some of the most advanced tools available for materials research today which will be available to industry as well as available to academics from all universities. Tessella will provide support to the critical scientific data management system. The system enables those who are using the facility to record traceable and robust data that can be used when needed. It also helps to improve existing modelling in order to help create new materials, and consequently speed up the research process. It is designed in such a way that newer developments can also be incorporated to collect information from multiple sources of data that are generated by academics, opening up even more research possibilities in the future. Dr Simon Longden Managing Director of the Materials Innovation Facility explains the significance, “The Materials Innovation Factory was developed to enable a different way of research that caters to the evolving needs of both industry and academia. The flexibility of the service means that anyone can come in and create their own personalised intellectual environment. “There is an open access site where people can work in collaboration or independently in a shared environment, however our ‘research hotel’ is also available for companies looking to collocate on site, so they can bring their private labs to work in these, but still work in the open access site if they want. Tessella’s input helps us to develop our systems to ensure that research data is kept safe. This has acted as a backbone to the service we will be launching, and they’re a great partner to have on board.” Professor Andy Cooper, Academic Director of the Materials Innovation Facility adds, “With the launch of the site we hope to facilitate a new culture in the materials science community. We initially developed the Liverpool model, and over time we’ve aimed to build on our successes to help the community more and more, for example previously opening our Centre of Materials Discovery. We’ve aimed to continue adapting to new trends and considerations, and through the MIF we’re aiming to continue driving research and innovation. The MIF will provide world-leading, multi-disciplinary research expertise, unparalleled facilities and dynamic support infrastructure that will revolutionise research and development in the UK.” Dr Keith Norman, Consumer Industries Sector Director at Tessella said, “It’s an exciting time for materials research, and the Materials Innovation Factory will certainly play a key part in the next steps for innovation in the UK. At Tessella we constantly strive to help drive innovation, drawing from the unrivalled mixture of expertise we have at our disposal in our team. Working with University of Liverpool to help them to bring their vision of the Materials Innovation Factory to life has been a proud moment for us and we’re looking forward to continue supporting the facility for years to come.”


Patent
Innovation Factory and Fondazione Carlo E Dirce Callerio Onlus | Date: 2010-09-02

The present invention relates to a method for the production of micro-particles of polysaccharides. The method includes preparing a feeding solution and a gelifying liquid to collect nebulized jets of the feeding solution. The feeding solution contains at least one polymer capable of forming micro-particle structures and at least one biologically active substance. The feeding solution is pressurized inside an air-less nebulizing unit and then nebulized through the unit itself so as to generate nebulized jets impacting the surface of the gelifying liquid.


A steering means for vehicles suitable for use by disabled persons comprises an attachment device for receiving an upper limb of a person who does not have the ability to grasp the steering means. The attachment device comprises a hollow body in which are provided a seat to receive an extremity of the upper limb, a front opening, having an open outline, through which the limb projects when the extremity is received in the seat, a side opening, joined to the front opening, extending along the hollow body to allow the extremity of the limb to be inserted into or removed from the hollow body, respectively, as well as opposing abutment regions shaped and spaced so as to abut the extremity of the limb when the latter is subjected to a torsion movement.


The present invention relates to a heating device with irreversible thermodynamic cycle. The device comprises a low temperature circuit and a high temperature circuit in which respectively a first and a second operating fluid circulate. Each circuit comprises evaporating, compression, condensation and expansion means of the respective operating fluid. The low temperature circuit absorbs thermal energy from a supply water flow for evaporating the first operating fluid. The thermal energy deriving from the condensation of the first operating fluid is used for evaporating the second fluid. Instead, the thermal energy deriving from the condensation of the second fluid is used for heating a delivery water flow. According to the invention, the two operating circuits each comprise cooling means interposed between the corresponding condensation and expansion means. Such cooling means are in thermal contact with independent partial flows of the supply water flow so as to heat the latter overall by means of thermal energy removed from the operating fluids circulating in the two circuits.

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