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Information Services Group

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Stamford, CT, United States
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News Article | May 8, 2017
Site: www.prnewswire.com

Connors also noted that the firm's "integration of Alsbridge is essentially complete, as we go to market as One ISG, and we remain on track to achieve our synergy savings targets." Revenues for the first quarter were $66.6 million, compared with $49.9 million in the prior year, an increase of 35 percent in constant currency and 33 percent on a reported basis. Revenues were $41.1 million in the Americas (up 58 percent from the same period in 2016), $20.2 million in Europe (up 11 percent), and $5.2 million in Asia Pacific (compared with $5.0 million in the same prior-year period). ISG reported operating income of $1.2 million for the first quarter of 2017. This compares with operating income of $0.1 million in the first quarter of 2016. Included in the first-quarter 2017 operating income was an additional $0.5 million in stock compensation versus the prior year. The net loss for the first quarter of 2017 was $0.6 million compared with a net loss of $0.7 million in the first quarter of 2016. Included in the first-quarter 2016 net loss was $0.5 million in foreign-currency transaction losses from hedging a majority of our projected euro EBITDA translation exposure versus the U.S. dollar, compared with a $0.1 million foreign-currency transaction loss in the first quarter of 2017. Reported fully diluted loss per share was $0.01 compared with fully diluted loss per share of $0.02 for the same period in 2016. Adjusted net income (a non-GAAP measure defined as net income plus amortization of intangible assets, non-cash stock compensation, foreign-currency transaction gains/losses and non-cash impairment charges for goodwill and intangible assets, interest on contingent consideration, acquisition-related costs, severance and integration expense and bargain purchase gain, on a tax-adjusted basis) for the first quarter was $2.7 million, or $0.06 per share on a diluted basis, compared with adjusted net income of $1.3 million, or $0.04 per share on a diluted basis, in the prior year's first quarter. First-quarter 2017 adjusted EBITDA (a non-GAAP measure defined as net income before net income attributable to non-controlling interest plus interest, taxes, depreciation and amortization, foreign-currency transaction gains/losses, non-cash stock compensation, impairment charges for goodwill and intangible assets, interest on contingent consideration, acquisition-related costs, severance and integration expense, tax indemnity and bargain purchase gain) was $7.0 million, compared with $3.3 million in last year's first quarter. Last year's first quarter was negatively impacted by $0.4 million in costs associated with a stock repurchase conducted through a modified "Dutch" auction. Other Financial and Operating Highlights ISG cash and cash equivalents totaled $33.2 million at March 31, 2017, up $15.2 million from March 31, 2016, and a decrease of $1.3 million from December 31, 2016. Total outstanding debt at March 31, 2017, was $123.9 million versus $125.3 million at December 31, 2016, and $50.2 million at March 31, 2016. ISG has scheduled a call for 9:00 a.m., Eastern Time, Tuesday, May 9, 2017, to discuss the company's first-quarter results. The call can be accessed by dialing 1-888-539-3696 or, for international callers by dialing 001-719-325-2327. The access code is 6196347. A recording of the conference call will be accessible on ISG's website (www.isg-one.com) for approximately four weeks following the call. This communication contains "forward-looking statements" which represent the current expectations and beliefs of management of ISG concerning future events and their potential effects. Statements contained herein including words such as "anticipate," "believe," "contemplate," "plan," "estimate," "expect," "intend," "will," "continue," "should," "may," and other similar expressions, are "forward-looking statements" under the Private Securities Litigation Reform Act of 1995. These forward-looking statements are not guarantees of future results and are subject to certain risks and uncertainties that could cause actual results to differ materially from those anticipated. Those risks relate to inherent business, economic and competitive uncertainties and contingencies relating to the businesses of ISG and its subsidiaries including without limitation: (1) failure to secure new engagements or loss of important clients; (2) ability to hire and retain enough qualified employees to support operations; (3) ability to maintain or increase billing and utilization rates; (4) management of growth; (5) success of expansion internationally; (6) competition; (7) ability to move the product mix into higher margin businesses; (8) general political and social conditions such as war, political unrest and terrorism; (9) healthcare and benefit cost management; (10) ability to protect ISG and its subsidiaries' intellectual property and the intellectual property of others; (11) currency fluctuations and exchange rate adjustments; (12) ability to successfully consummate or integrate strategic acquisitions; and (13) engagements may be terminated, delayed or reduced in scope by clients. Certain of these and other applicable risks, cautionary statements and factors that could cause actual results to differ from ISG's forward-looking statements are included in ISG's filings with the U.S. Securities and Exchange Commission. ISG undertakes no obligation to update or revise any forward-looking statements to reflect subsequent events or circumstances. ISG reports all financial information required in accordance with U.S. generally accepted accounting principles (GAAP). In this release, ISG has presented both GAAP financial results as well as non-GAAP information for information for the three ended March 31, 2017 and March 31, 2016.  ISG believes that evaluating its ongoing operating results will be enhanced if it discloses certain non-GAAP information.  These non-GAAP financial measures exclude non-cash and certain other special charges that many investors believe may obscure the user's overall understanding of ISG's current financial performance and the Company's prospects for the future.  ISG believes that these non-GAAP measures provide useful information to investors because they improve the comparability of the financial results between periods and provide for greater transparency of key measures used to evaluate the Company's performance. ISG provides adjusted EBITDA (defined as net income before net income attributable to non-controlling interest plus interest, taxes, depreciation and amortization, foreign currency transaction gains/losses, non-cash stock compensation, impairment charges for goodwill and intangible assets, interest on contingent consideration, acquisition-related costs, severance and integration expense, tax indemnity and bargain purchase gain), adjusted net income (defined as net income plus amortization of intangible assets, non-cash stock compensation, foreign currency transaction gains/losses, non-cash impairment charges for goodwill and intangible assets, interest on contingent consideration, acquisition-related costs, severance and integration expense and bargain purchase gain, on a tax-adjusted basis), adjusted net income as earnings per diluted share and selected financial data on a constant currency basis which are non-GAAP measures that the Company believes provide useful information to both management and investors by excluding certain expenses and financial implications of foreign currency translations, which management believes are not indicative of ISG's core operations. These non-GAAP measures are used by ISG to evaluate the Company's business strategies and management's performance. ISG reports results in U.S. dollars, but does business on a global basis. Exchange rate fluctuations affect the U.S. dollar value of foreign currency revenue and expenses and may have a significant effect on reported results. The discussion of ISG's financial results in this release includes comparisons with the prior year in constant currency terms, using consistent exchange rates. Management believes this information facilitates comparison of underlying results over time. Non-GAAP financial measures, when presented, are reconciled to the most closely applicable GAAP measure. Non-GAAP measures are provided as additional information and should not be considered in isolation or as a substitute for results prepared in accordance with GAAP.  A reconciliation of any forward-looking non-GAAP estimates contained herein to the corresponding GAAP measures is not being provided, due to the unreasonable efforts required to prepare it. ISG (Information Services Group) (NASDAQ: III) is a leading global technology research and advisory firm. A trusted business partner to more than 700 clients, including 75 of the top 100 enterprises in the world, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; technology strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry's most comprehensive marketplace data. For more information, visit www.isg-one.com. To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/information-services-group-announces-first-quarter-financial-results-300453486.html


News Article | May 10, 2017
Site: www.prnewswire.com

The firm continues to be on the leading edge of industry change as a recognized expert in advising clients on their adoption of cloud-based HR technology. ISG has successfully completing more than 50 Human Capital Management (HCM) SaaS engagements that improve the quality and efficiency of HR service delivery, and has formed numerous industry partnerships to advance the mutual interests of enterprise clients and service providers. "We are extremely gratified to be recognized by HRO Today as 'Thought Leader of the Year' for the second year in a row, collectively and individually," said Chip Wagner, partner and president, ISG Business and Emerging Services. "The market for HR services is evolving rapidly, as more and more enterprises look to the cloud to transform their HR operations and service delivery – enhancing everything from benefits administration to talent acquisition and management. We are excited to be at the forefront of this revolution, and to be recognized by the industry and our clients as one of the leading advisors in this space." A prime example of ISG's thought leadership is the recently released ISG HR Tech and Delivery Trends report. "The shift to SaaS for HR is not an 'if' but a 'when' decision," said Debora Card, partner and head of the ISG HR Technology and Delivery practice. Citing ISG research that found more than 50 percent of enterprises will rely on SaaS and hybrid HR/HCM solutions as their primary HR system by the end of 2020, and more than 75 percent will migrate at least one major HR function to SaaS by 2019, Card said, "This journey is accelerated by the fact that the leading on-premises HR software vendors have shifted nearly all their development efforts to the cloud, with support ending for some popular versions of HRIS platforms as early as the end of this year. This leaves customers of legacy on-premises solutions with little choice but to plan for a shift to cloud-based HR/HCM." Winners of the HRO Today Services and Technology Association Awards were announced at the recent HRO Today Forum North America in Chicago. Accepting the award on behalf of ISG was Stacey Cadigan, a director in the firm's HRO practice who was named HRO Today 2016 "Thought Leader of the Year" for her work advising and educating clients in the areas of recruitment process outsourcing (RPO), talent management and HR technology. To view the full list of award nominees and winners, click here. About ISG ISG (Information Services Group) (NASDAQ: III) is a leading global technology research and advisory firm. A trusted business partner to more than 700 clients, including 75 of the top 100 enterprises in the world, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; technology strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry's most comprehensive marketplace data. For more information, visit www.isg-one.com. To view the original version on PR Newswire, visit:http://www.prnewswire.com/news-releases/isg-named-hro-today-thought-leader-of-the-year-300455306.html


News Article | May 11, 2017
Site: www.prnewswire.co.uk

Produced by ISG Events, a new business unit that offers high-value, must-attend industry conferences, the ISG Paragon Awards™ Europe celebrate the evolution of the sourcing industry through the application of new sourcing approaches and digital technology, including the use of robotic process automation. Winners in each category will be selected by a panel of independent industry experts and announced June 29, 2017 at a celebratory gala in London. The finalists in each category are: Imagination: For creativity and entrepreneurial spirit in helping organizations future-proof businesses and better serve customers Impact: Recognizing the impact of a client/service provider(s) relationship on a community or other group ISG Special Award The ISG Special Award will be awarded on the night of June 29 to a nominated individual or organization. The winner will be identified by ISG to recognize their significant contribution to the evolution of the sourcing industry. Barry Matthews, partner, ISG, said: "The quality of the submissions received this year has been exceptional and all of our finalists have demonstrated the very real benefits passed on to client organizations and their customers. I would like to congratulate each of our finalists and wish them the best of luck for the next round of judging." About ISG ISG (Information Services Group) (NASDAQ: III) is a leading global technology research and advisory firm. A trusted business partner to more than 700 clients, including 75 of the top 100 enterprises in the world, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; technology strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry's most comprehensive marketplace data. For more information, visit www.isg-one.com.


News Article | February 20, 2017
Site: www.prweb.com

February 20, 2017 – IAOP® today announced its annual Global Outsourcing 100® and World’s Best Outsourcing Advisors lists. The lists were released on the opening day of IAOP’s 2017 Outsourcing World Summit, at the JW Marriott Hill Country, in San Antonio, Texas. The outsourcing service providers named to the twelfth annual listing of Global Outsourcing 100 include companies from around the world providing the full spectrum of outsourcing services. The World’s Best Outsourcing Advisors, in its ninth year, is the annual listing of the top outsourcing advisors and consultants. The association recognized the companies named to the lists at its 20th-anniversary edition of its annual summit that brings together over 700 outsourcing customers, advisors and providers from around the globe to share strategies for success in today’s economy. "Now, more than ever, outsourcing end users need to be able to easily identify and select the right company for their outsourcing needs,” said Debi Hamill, IAOP CEO and Global Outsourcing 100 co-judging chair. “It is great recognition being named to The Global Outsourcing 100 and The World's Best Outsourcing Advisors lists. Given the strong, global competition, these companies should be proud of achieving excellence in the field.” The official lists will be premiered in a special advertising section on outsourcing in the 2nd Quarter 2017 FORTUNE 500 issue of Fortune magazine, on stands June 15, 2017. All companies included on the lists will have demonstrated their global excellence; "stars" will be awarded to all companies distinguishing themselves in one or more judging category. The 2017 judging panel, co-chaired by IAOP CEO, Debi Hamill, and Chairman Emeritus, Michael F. Corbett, included Daniel Beimborn, Professor, Frankfurt School of Finance & Management; Teresa Harris, COP, Global Supplier Relationship Manager, GE; Mary D. Lewis, Sourcing Manager II, Supply Chain Management, Sprint; Cheryl Seely, COP, Manager, Thomson Reuters; Paul Quaglia, COP, VP Enterprise Applications, GE Healthcare. To view the 2017 top 100 service providers and top 20 advisor companies, in alphabetical order, click here. During the event, IAOP and Information Services Group (ISG) will honor CBRE Group, Inc, a global commercial real estate services company, as the winner of the fifth annual IAOP/ISG Global Outsourcing Social Responsibility Impact Award (GOSRIA). CBRE was selected from among applicants for the IAOP’s Global Outsourcing 100. In addition, ISG will make a cash donation in the name of CBRE to its chosen charity, CBRE Cares, which will be allocated to its disaster relief mission. About IAOP® IAOP is the global association that brings together customers, providers, and advisors in a collaborative, knowledge-based environment that promotes professional and organizational development, recognition, certification, and excellence to improve business service models and outcomes. Our 120,000 members and affiliates worldwide are digging deep at IAOP conferences, learning at IAOP chapter meetings, getting trained and certified at IAOP courses and workshops, and connecting through IAOP social media, all with one goal: better business results. Whether you are a customer, provider or advisor, new to collaborative business models like outsourcing, or you are an experienced professional, IAOP connects you and your organization to our growing global community and to the resources you need to get the results your company deserves and demands. Visit http://www.IAOP.org.


News Article | February 17, 2017
Site: www.prweb.com

Zensar Technologies, a leading provider of digital solutions, software and infrastructure services, announced that it has been named by Information Services Group (ISG) in the ISG Insights™ Research Alert Digital Workforce Platforms Will Disrupt Datacenter Outsourcing*. Zensar was listed as an IT provider that has recently announced “New Managed service offerings that incorporate aspects of expert systems, machine learning and analytics to monitor and manage IT operations.” ISG is a leading global technology research and advisory firm. ISG states in its research report, “With the traditional labor arbitrage model of outsourcing losing its appeal, large IT service providers have been developing software to ’virtualize‘ their operations employees, creating a new ’digital workforce‘ that can be deployed anywhere in the world, at any time. These software platforms incorporate machine learning and predictive analytics to help clients reduce costs, increase scale and improve quality.” Sandeep Kishore, CEO and Managing Director, Zensar Technologies commented, “The industry is moving towards a digital led path that makes it more efficient and result-oriented. Innovation will drive the future of business and Zensar’s The Vinci™ managed services intelligent automation platform is designed to help our clients achieve their Return on Digital™.” Pinaki Kar, President and Head, Infrastructure Management Services & Cloud Business, Zensar Technologies said, “Businesses are turning to Zensar to establish their digital presence and we cater to our client’s business goals to enable them to remain competitive through digital technology. The Vinci™ optimizes, unifies and modernizes IT operations, allowing enterprises to reduce run costs and shift their spending to digital transformation." ISG comments, “In our view, this indicates that moving into 2017, the rate of adoption of Digital Workforce Platforms (DWPs) by both enterprises and managed services providers is set to take off. We are already beginning to see the effect that DWPs are having on service providers. The inaugural ISG Automation Index™ showed that productivity due to automation is dramatically increasing across all IT towers, including datacenter.” Zensar’s The Vinci™ platform is powered by automation, autonomics and orchestration, utilizing machine learning, bringing together the management of operational and transformational activities to impact a substantial reduction in OPEX for enterprises. View more details on announcing the launch of The VinciTM in Zensar’s press release and website. About ISG ISG (Information Services Group) (NASDAQ: III) is a leading global technology research and advisory firm. A trusted business partner to more than 700 clients, including 75 of the top 100 enterprises in the world, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; technology strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data. For more information, visit http://www.isg-one.com. About Zensar (http://www.zensar.com) Zensar is a leading digital solutions and technology services company that specializes in partnering with global organizations across industries on their Digital Transformation journey. A technology partner of choice, backed by strong track-record of innovation; credible investment in Digital solutions; assertion of commitment to client’s success, Zensar ’s comprehensive range of digital and technology services and solutions enable its customers to achieve new thresholds of business performance. Zensar, with its experience in delivering excellence and superior client satisfaction through myriad technology solutions, is uniquely positioned to help them surpass challenges around running their existing business most efficiently, helping in their legacy transformation, and planning for business expansion and growth through innovative and digital ways. About RPG Enterprises (http://www.rpggroup.com) Mumbai headquartered RPG Enterprises is one of India's largest industrial conglomerates. With over 15 companies in its fold, the group has a strong presence across core business sectors such as Infrastructure, Tyre, IT and Specialty. Established in 1979, RPG is also one of India’s fastest growing business groups with a turnover in excess of USD 3.2 Billion, 20000+ people and a global presence in over 100 countries. Certain statements in this release concerning our future growth prospects are forward-looking statements which involve a number of risks and uncertainties that could cause actual results to differ materially from those in such forward-looking statements. The risks and uncertainties relating to these statements include, but are not limited to, risks and uncertainties regarding fluctuations in earnings, our ability to manage growth, intense competition in IT services including those factors which may affect our cost advantage, wage increases in India, our ability to attract and retain highly skilled professionals, time and cost overruns on fixed price, fixed-time frame contracts, client concentration, restrictions on immigration, our ability to manage our international operations, reduced demand for technology in our key focus areas, disruptions in telecommunication networks, our ability to successfully complete and integrate potential acquisitions, liability for damages on our service contracts, withdrawal of governmental fiscal incentives, political instability, legal restrictions on raising capital or acquiring companies outside India, and unauthorized use of our intellectual property and general economic conditions affecting our industry. The Company does not undertake to update any forward-looking statement that may be made from time to time by or on behalf of the Company.


News Article | November 24, 2016
Site: www.prnewswire.co.uk

Mindtree, un fournisseur de premier plan de services technologiques et de transformation numérique, a annoncé aujourd'hui son classement parmi les 15 meilleurs fournisseurs d'approvisionnement remarquables par Information Services Group (ISG), une société leader dans les domaines des aperçus technologiques, des renseignements sur le marché et des services de conseil. Mindtree a été classé parmi les principaux fournisseurs dans la catégorie Breakthrough 15 pour les régions EMOA et Amériques sur la base du montant annuel des contrats remportés au cours des 12 derniers mois, selon le Global ISG Index™ pour le 3e trimestre 2016. Pour le 56e trimestre consécutif, l'ISG Index™ fournit une analyse trimestrielle indépendante des dernières données et tendances du secteur de l'approvisionnement. Il désigne chaque trimestre les 15 meilleurs fournisseurs dans les catégories Big 15 (chiffre d'affaires de plus de 10 milliards $), Building 15 (chiffre d'affaires entre 2 milliards $ et 10 milliards $) et Breakthrough 15 (chiffre d'affaires de moins de 2 milliards $) pour chaque région. Chaque catégorie des 15 meilleurs inclut des fournisseurs qui opèrent sur le marché de l'externalisation traditionnel, ainsi que ceux qui opèrent sur le marché des services, y compris les fournisseurs d'IaaS et de SaaS. « Être distingué dans cette catégorie pour le 7e trimestre consécutif illustre notre expertise dans les services gérés et numériques. Dans un monde transformé par le numérique et le cloud, l'attention soutenue que nous portons à ces domaines nous a permis de nous positionner en tant que partenaire de confiance pour nos clients », a déclaré Rostow Ravanan, PDG et directeur général de Mindtree. L'intégration de Mindtree dans l'ISG Index™ repose sur les données que la société fournit à ISG chaque trimestre. « Depuis près de 15 ans, l'ISG Index™ représente la source faisant autorité dans le domaine des renseignements sur le marché relatifs aux conditions et structures des transactions d'externalisation, à l'adoption par l'industrie, à la prévalence géographique et à la performance des fournisseurs de services », a affirmé Paul Reynolds, directeur de recherche chez ISG. « Mindtree continue d'asseoir sa position en tant qu'acteur majeur et en pleine croissance sur le marché mondial des services numériques, sur la base de son volume d'affaires par rapport aux autres fournisseurs du secteur. » Information Services Group (ISG) (NASDAQ : III) est une société leader dans les domaines des aperçus technologiques, des renseignements sur le marché et des services de conseil, avec plus de 500 clients dans le monde entier pour les aider à atteindre l'excellence opérationnelle. ISG accompagne des organisations des secteurs public et privé dans la transformation et l'optimisation de leurs environnements opérationnels, grâce à la recherche, l'analyse comparative, le conseil et les services gérés, avec une attention particulière portée aux technologies de l'information, à la transformation des processus opérationnels, aux services de gestion de programmes et à la planification des ressources d'entreprise. Les clients trouvent chez ISG une expertise unique et des solutions innovantes, permettant de mettre à profit la technologie, les sources de données les plus poussées du secteur et plus de 50 ans d'expérience à la tête du marché international des services d'information et de conseil. Basée à Stamford, dans le Connecticut, la société emploie plus de 1 000 salariés et opère dans 21 pays.  Pour tout complément d'information, rendez-vous à l'adresse http://www.isg-one.com. Mindtree [NSE : MINDTREE] fournit des services technologiques et de transformation numérique depuis la conceptualisation jusqu'à l'exécution, permettant aux clients du palmarès Global 2000 de se démarquer de la concurrence. Mindtree est une société fondamentalement numérique qui adopte une approche agile et collaborative pour créer des solutions personnalisées dans l'ensemble de la chaîne de valeur numérique. Dans le même temps, notre vaste expertise dans la gestion des infrastructures et des applications aide à optimiser votre environnement informatique pour en faire un atout stratégique. Que vous souhaitiez que votre entreprise se distingue, réinventer vos fonctions commerciales ou accélérer la croissance de votre chiffre d'affaires, nous pouvons vous aider à y parvenir. Rendez-vous à l'adresse http://www.mindtree.com pour en savoir plus.


News Article | November 24, 2016
Site: www.prnewswire.com

BANGALORE, Indien, und WARREN, New Jersey, USA, November 24, 2016 /PRNewswire/ -- Mindtree, ein führender Dienstleister auf dem Gebiet der digitalen Transformation und Technologie, verkündete heute, dass das Unternehmen in der Rangliste der Information Services Group (ISG), einem...


News Article | November 28, 2016
Site: www.techrepublic.com

Indian IT companies are facing severe headwind. Their original factory-style, componentized outsourcing model has played itself out and is yielding diminishing returns. Their customers are no longer outsourcing an ever-increasing set of functions. At one time, getting work done out of India was the only sales pitch Indian IT services companies needed to bag outsourcing contracts. Today, the rocketing growth rates of the past decade are history. Buyer behaviour has evolved too. What started as staff augmentation ("body shopping" as some called it) progressed to outsourcing of small projects and then larger and complex projects. Today, customers are seeking integrated business solutions. In a change, competitive environment, India's IT companies are having finding ways to distinguish themselves from the herd. With India's top IT services companies offering the same quality and processes, leadership is emerging a key differentiator. Does the IT firm's chief have access to leaders in global business, is he and his company seen as an expert in a particular way of doing things, can he steer his customers' strategic decisions? "Ten years ago, leadership did not have much impact on the performance of an IT services firm," said Sudin Apte, CEO of IT research and advisory, Offshore Insights. "As the fight for every dollar escalates, companies recognize that leaders who can connect with the client's leadership and who can also motivate and keeps the flock together are vital." The return of co-founder Narayana Murthy as the executive chairman of Infosys is a step to shore up its leadership. IT outsourcing firms have already penetrated a majority of the Fortune 500 global companies, which they are mining deeper. Their newer markets are in Europe, Asia, and Australia. Their new delivery centers are in Eastern Europe and Latin America. They are hiring global talent. But all this does not necessarily make every IT company global. "In many Indian outsourcing firms, the attrition of non-Indian talent is three times higher than the attrition of Indian talent," said Apte. Firms are making concerted efforts to make their company culture global, he said. In the past, IT firms provided applications to their customers. Then some graduated to offering applications and infrastructure management. Today, the successful ones provide applications, infrastructure management, and business solutions. For a maturing market, services firms are offering more sophisticated packages. While bidding for projects, firms are creating pricing models that deliver outcomes with a cost mix that is variable rather than fixed. Such performance and outcome-based models are far removed from the earlier time and materials (T&M) models. "Some firms are exhibiting a new level of aggression when it comes to pricing deals and that is changing the dynamics in the marketplace and presenting a threat to their international rivals," said Siddharth Pai, partner and president of Asia Pacific in advisory Information Services Group. Companies are pushing the frontiers of outsourcing. Previously, outsourcing was all about labor arbitrage but today it has moved to a newer phase of intellectual arbitrage, where the goal has gone from improving existing outcomes or making them cheaper. "It has shifted to using global talent to create new outcomes which were not possible previously. Thus firms are partnering with their clients to meet strategic goals and win market share," said R. Chandrasekaran, group chief executive, technology and operations at Cognizant Technology Solutions. While cost has been the primary driver for offshoring, the availability of talent, the quality of delivery, and innovation has helped IT services companies sustain momentum. In the past few years, companies are taking the services value chain and its distributed model (PDF) to the atomic level, sending each type of specialized work to a different geography. There is much similarity to the manufacturing supply chain that went atomically global a couple of decades ago. IT companies sense that the longer term motivation for outsourcing is clearly moving from cost to "value" in transforming business. "They are stepping up their focus on newer fronts, such as investing in consulting resources to bring business perspective and understanding to sectors that are undergoing a profound change," said Chandrasekharan. The innovations are poised to dramatically impact the IT services landscape in the coming year


News Article | February 16, 2017
Site: www.prnewswire.com

STAMFORD, Conn., Feb. 16, 2017 /PRNewswire/ -- Information Services Group (ISG) (NASDAQ: III), a leading global technology research and advisory firm, today announced it will play a major role at the 20th anniversary edition of IAOP Outsourcing World Summit. As a major sponsor of the...


News Article | February 22, 2017
Site: www.prnewswire.com

STAMFORD, Conn., Feb. 22, 2017 /PRNewswire/ -- Information Services Group (ISG) (NASDAQ: III), a leading global technology research and advisory firm, today announced the winners of the Challenge the Future® Awards, a legacy program of Alsbridge, acquired by ISG in December 2016. The...

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