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News Article | February 23, 2017
Site: www.prweb.com

Noble Systems, a global leader in omnichannel contact center technology solutions, announces that ethical fundraising services specialist Smart Health Australia has selected the Noble® Enterprise Cloud solution to optimize fundraising center performance and support organizational development. “Technology is a pivotal factor in the success of the modern fundraising organization. Our agents and management personnel need to be using advanced, analytical omnichannel tools with an established reputation of reliability,” said Michael Copsey, IT Director, Smart Health Australia. "We chose Noble because their cloud solution is proven to get the job done and offers the flexibility, interoperability via API’s and scalability to support our growth and client needs.” Smart Health’s agents will be using Noble Enterprise Cloud to help maximize ROI for the charities with which the company works. The solution allows Smart Health to minimize costs and maintenance responsibilities, gives them the ability for agents to work-from-home, and creates an environment for greater agent availability and operational flexibility. It also enables Smart Health to improve campaign management by running multiple campaigns on a single platform, strengthen quality assurance with advanced interaction recording and monitoring tools, and increase right party donor contacts with blended inbound/outbound contact processing technology – in a cloud-based package with industry-leading reliability. “It is clear from Smart Health’s investment in donor contact technology that the organization is committed to providing its agents with the means to perform at their optimal ability,” said Chris Hodges, Senior Vice-President Sales & Marketing, Noble Systems. “Noble Cloud is a solution that will expand as Smart Health‘s needs evolve, while sustaining unmatched dependability.” About Noble Systems Noble Systems Corporation is a global leader in the customer communications industry, providing innovative solutions for Contact Center, Workforce Management, and Analytics technologies. Tens of thousands of agents at 4,000+ client installations worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers a unified suite of inbound, outbound and blended omnichannel communications, strategy planning, resource management, and compliance tools for companies of all sizes. Our premise, cloud, and hybrid platforms include ACD, predictive dialing, blended processing, recording and monitoring, IVR, messaging, regulatory compliance, interaction analytics, and workforce management. For more information, contact Lee Allum at 1.888.8NOBLE8 or visit http://www.noblesystems.com. About Smart Health Australia Smart Health Australia have built a formidable reputation over twenty years of operation helping non-profit organizations raise funds to assist those most in need. Headquartered in Melbourne, Australia, Smart Health provide telemarketing and consultative services to leading organizations involved in delivering better community outcomes and saving lives. The award winning fundraising specialist is committed to the highest professional and ethical standards. Smart Health Australia deliver tailor-made fundraising campaigns focused on enhancing donor loyalty, retention, and building long-term donor relations while increasing the charities’ fundraising revenue. http://www.sha.net.au


Choi K.-S.,Health-Smart | Lo K.-H.,Red Cross
Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics) | Year: 2014

Deficiency of hand function presents difficulty to disabled people in various activities of daily living. While rehabilitation training in occupational therapy is helpful for them to cope with their deficiency, the paper presents a virtual realty based system in attempt to provide an alternative approach to complement the conventional methods. The system simulates tasks of daily living in virtual environments and produces real-time interactive graphics and forces to enable trainees to practise the skills in cyberspace. Currently, three tasks are simulated, namely, door opening, water pouring and meat cutting. Visual, audio and haptic cues are produced as guidance in response to user's actions. The performance of the users is recorded automatically on the fly with quantifiable metrics to enable objective analysis of the learning progress. Findings from initial trials with disabled children show that they found it very interesting to use the system and could adapt to the virtual training environment for practicing the tasks. Further study will be conducted to improve system usability and to evaluate the training effectiveness. © 2014 Springer International Publishing.


Pelegris P.,Brunel University | Banitsas K.,Brunel University | Orbach T.,Health-Smart | Marias K.,Foundation for Research and Technology Hellas
2010 Annual International Conference of the IEEE Engineering in Medicine and Biology Society, EMBC'10 | Year: 2010

Heart Beat Rate calculation has traditionally been conducted using specialized hardware most commonly in the form of pulse oximeters or Electrocardiogram devices. Even though these methods offer high reliability, they require the users to have special sensor to measure their heart rate. In this paper we propose a system capable of estimating the heart beat rate using just a camera from a commercially available mobile phone. The advantage of this method is that the user does not need specialized hardware and s/he can take a measurement in virtually any place under almost any circumstances. Moreover the measurement provided can be used as a tool for health coaching applications or effective telecare services aimed in enhancing the user's well being. © 2010 IEEE.


Grant
Agency: National Science Foundation | Branch: | Program: STTR | Phase: Phase I | Award Amount: 225.00K | Year: 2017

The broader impact/commercial potential of this Small Business Technology Transfer (STTR) Phase I project is to improve and automate cognitive health screening mechanisms used in hospital facilities, by designing and validating a smart chair and a smart wearable based health data-centric novel solution. U.S. population has more than 16 million people (this is rapidly growing further) living with cognitive impairment. There is alarming fact that people with cognitive impairment report more than three times as many hospital stays as individuals with other health conditions. These are driving development of improved cognitive health assessment solutions, that will detect subtle signs of cognitive decline early in daily life. Motivated by these markets in demand, this project is designed to develop a system for advanced and remote screening and monitoring of cognitive health, and also enabling gamified user interaction for cognitive rehabilitation. The developed technology has large potential to help elderly people prone to levels of dementia (from mild cognitive impairment to Alzheimer's disease), and slowly rehabilitating patients dealing with cognitive decline (stroke survivors and cancer patients under treatment). The designed platform and cognitive scoring algorithms developed in this project will be tested and validated with real patient study at hospital facility. The proposed project is a research, development and clinical studies effort to design and validate an advanced and remote screening, monitoring and rehabilitation solution for cognitive health. Such cognitive health management system will be achieved by technological innovation in multi-modal sensing and machine learning based behavioral data analytics from a smart chair and a custom wearable device (used separately), along with cognitive psychology driven gamified interactions and interventions. The smart chair system will capture patient non-verbal response and stress patterns, when answering to cognitive questionnaire. The smart wearable system (used with a few custom Bluetooth beacons in proximity) will analyze normalcy, forgetfulness, confusion in patient, while performing daily life cognitive tasks (such as baking a cake or cookie) in home-like kitchen facility in hospital. The main research objective includes two novel cognitive health scoring mechanism from user response with chair based cognitive questionnaire, and wearable based cognitive task performance quality. It will also design user interactions and interventions for cognitive rehabilitation and behavior reinforcement. This is a very impactful project with team's direct ongoing collaboration with hospital and neurologist, and access to large number of patients with range of cognitive disabilities (in accordance with IRB and HIPAA compliance).


Hung P.-P.,Hong Kong Polytechnic University | Choi K.-S.,Health-Smart | Choi K.-S.,Hong Kong Polytechnic University | Chiang V.C.-L.,Hong Kong Polytechnic University
CIN - Computers Informatics Nursing | Year: 2015

The use of personal protective equipment is one of the basic infection control precautions in health care. The effectiveness of personal protective equipment is highly dependent on adequate staff training. In this project, a computer simulation program, as a supplement to conventional training approaches, was developed to facilitate the learning of the proper use of personal protective equipment. The simulation program was a Web-based interactive software with user-friendly graphical interface for users to practice the use of personal protective equipment usage via drag-and-drop metaphors and respond to questions online. The effectiveness of the computer simulation software was investigated by a controlled study. Fifty healthcare workers were randomly assigned into two groups: one received conventional personal protective equipment training only (control group), whereas the other also received the same conventional training but followed by using the developed simulation program for self-learning (experimental group). Their performance was assessed by personal protective equipment donning and doffing evaluation before and after the training. The results showed that the computer simulation program is able to improve the healthcare workers' understanding and competence in using personal protective equipment. © 2015 Wolters Kluwer Health, Inc.


Pun S.-K.,Health-Smart
CIN - Computers Informatics Nursing | Year: 2016

Patients undergoing hemodialysis are highly susceptible to infections, which could lead to morbidity and mortality. One of the major sources of infections stems from the mishandling of hemodialysis access sites. Although healthcare workers receive training on how to aseptically handle hemodialysis catheters, the increasing number of blood infections associated with dialysis suggests that the conventional approach to training may not be sufficient to ensure a clear understanding of the necessary knowledge and skills. With advancements in digital technology, computer-assisted learning has been gaining popularity as an approach to teaching clinical skills. The purpose of this study was to evaluate the effectiveness of a computer-based training system developed to teach healthcare workers catheter-access hemodialysis management. Forty nurses were recruited and randomly assigned into two groups: the control group, which received conventional training only; and the experimental group, which received both conventional and computer-based training. A knowledge test and a skills competence test were administered to both groups before and after the intervention to evaluate their performance. The results show that the performance of the nurses in the experimental group was significantly better than that in the control group, indicating that the proposed training system is an effective tool for supplementing the learning of catheter-access hemodialysis management. Copyright © 2016 Wolters Kluwer Health, Inc. All rights reserved.


Hsu M.-S.,Health-Smart
Gerontechnology | Year: 2014

Purpose: Taiwan held a 'Senior U-Care Flagship Program' with the goal of promoting the development of Telehealth care services by encouraging hospitals, medical devices manufacturers, IT vendors, and health care providers to develop telehealth care solutions for the elderly and to create feasible business models1. This paper describes a case study of the Ming-Sheng telecare services founded by the U-care program. In order to expand the customer base, discharged patients and pregnant women have been included since 20092. Method: The Smart Care service, announced by the Ming-Sheng General Hospital in 2007, is a common telehealth care model in Taiwan. Figure 1 shows the service flowchart. The elderly or discharged patients can join the service on the recommendation of their doctors. Patients will be able to regularly measure vital signs at home according to the measurement prescription issued by their doctors. They then upload the measurement data and report their current health status and symptoms by home gateways or interactive voice response systems. The nursing team in the call center, which is composed of professional nurses and doctors, will phone patients in order to periodically assess patients' health status and address of their concerns. The nursing team will give suggestions and instructions to the patient or caregiver with assistance from information systems. Smart Care services serverd over 30,000 elderly and admission patients in 2009-2011. A telephone survey was created after applying Smart Care service for six-month to evaluate the effects of this research. Results & Discussion: The Ming-Sheng General Hospital experiment that developed the Smart Care service demonstrates the improvement of health status rate and saving of medical cost: (i) Improvement of health status: when 163 elderly with chronic diseases joined the smart care service in 2008, the average days in hospital fell by 21% (form 1.23 days to 0.97 days). (ii) Saving medical costs for discharged patients: During a six-month operation, days spent in the hospital fell by 12%, the medical costs decreased $151,912 USD (case number 2323, 1/2010-6/2010). The Smart Care service faces many challenges, such as willingness to pay, sustain ability, and legal restrictions. To further enhance the development of telehealth care in Taiwan, there is a need to amend the policies and regulations for the innovative service.


Grant
Agency: NSF | Branch: Standard Grant | Program: | Phase: STTR PHASE I | Award Amount: 225.00K | Year: 2017

The broader impact/commercial potential of this Small Business Technology Transfer (STTR) Phase I project is to improve and automate cognitive health screening mechanisms used in hospital facilities, by designing and validating a smart chair and a smart wearable based health data-centric novel solution. U.S. population has more than 16 million people (this is rapidly growing further) living with cognitive impairment. There is alarming fact that people with cognitive impairment report more than three times as many hospital stays as individuals with other health conditions. These are driving development of improved cognitive health assessment solutions, that will detect subtle signs of cognitive decline early in daily life. Motivated by these markets in demand, this project is designed to develop a system for advanced and remote screening and monitoring of cognitive health, and also enabling gamified user interaction for cognitive rehabilitation. The developed technology has large potential to help elderly people prone to levels of dementia (from mild cognitive impairment to Alzheimers disease), and slowly rehabilitating patients dealing with cognitive decline (stroke survivors and cancer patients under treatment). The designed platform and cognitive scoring algorithms developed in this project will be tested and validated with real patient study at hospital facility.


The proposed project is a research, development and clinical studies effort to design and validate an advanced and remote screening, monitoring and rehabilitation solution for cognitive health. Such cognitive health management system will be achieved by technological innovation in multi-modal sensing and machine learning based behavioral data analytics from a smart chair and a custom wearable device (used separately), along with cognitive psychology driven gamified interactions and interventions. The smart chair system will capture patient non-verbal response and stress patterns, when answering to cognitive questionnaire. The smart wearable system (used with a few custom Bluetooth beacons in proximity) will analyze normalcy, forgetfulness, confusion in patient, while performing daily life cognitive tasks (such as baking a cake or cookie) in home-like kitchen facility in hospital. The main research objective includes two novel cognitive health scoring mechanism from user response with chair based cognitive questionnaire, and wearable based cognitive task performance quality. It will also design user interactions and interventions for cognitive rehabilitation and behavior reinforcement. This is a very impactful project with teams direct ongoing collaboration with hospital and neurologist, and access to large number of patients with range of cognitive disabilities (in accordance with IRB and HIPAA compliance).


Trademark
Health-Smart | Date: 2010-12-28

Downloadable software in the nature of a mobile application for personal entertainment and information in the field of exercise.


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