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Jevtic B.,Banka Intesa | Dedjanski S.,Megatrend University | Beslac M.,Faculty for BA and Entrepreneurship | Grozdanic R.,Faculty for BA and Entrepreneurship | Papic Z.,Faculty for BA and Entrepreneurship
Metalurgia International

SMEs and their employed workers are the backbone for economic and competence development in Western Balkan countries. But as, SMEs are obviously lacking of productivity, lacking of resources and unlikely to higher capable human resource, in increasing liberalization of the world economy and the impact of ICT on consumer behavior demand SMEs to improve their competitiveness. Information and communication technology (ICT) has been the main focused of Balkan countries to strengthen the ICT skills of small and medium enterprises (SMEs) employees as precondition of faster implementation of new technologies and competition grow. However, scholars in resource-based view acknowledge that sustainable competitive advantage can only be achieved through building a co-specialized ICT competence between the human factors and ICT facilities in the firm. The framework developed in this paper is tested through data collected from the entrepreneurs in SMEs in Balkan countries, SME EU Charter survey, and national surveys on implementation and ICT skills upgrading. The results of desk research and statistical analysis have supported the framework proposed. Source

Jevtic B.,Banka Intesa | Dedjanski S.,Megatrend University | Beslac M.,Faculty for BA and Entrepreneurship | Grozdanic R.,Faculty for BA and Entrepreneurship | Damnjanovic A.,Faculty for BA and Entrepreneurship
Metalurgia International

Global challenges provided the opportunity for SMEs to participate in international supply chain, ability to adapt to new technology, especially ICT. Information technology operations can only exist if the firm does prepare a platform for information technology. Therefore, information technology objects refer to availability of hardware, software, and personnel to support the performance of information technologies. Reviews of literatures and logical analysis have confirmed that SME is able to achieve sustainable competitive advantage, increase their overall efficiency, thus raising multi-factor productivity (MFP) growth through integration of utilisation, objects in information technology and knowledge operations. Data for this paper is collected from SMEs in Western Balkan countries through various methods during 2010-2011, as well as through OECD SME Policy Index, SBA Charter dimensions to assess the progress that the Western Balkan countries have made in creating support mechanisms to strengthen SMEs' technological capacity. Specific data have been collected for Serbia for 2011 on SMEs use of ICT. Type of survey has been an telephone interview on sample size of 1200 enterprises. In the Western Balkan countries SMEs analyzed in this paper, SMEs are the backbone for their economic development, but the broad message of this paper is, that SMEs should incorporate an understanding of the ICT technology trends into their strategic thinking to help identify new market opportunities, invent new ways of doing business, and compete with an ever-growing number of innovative rivals at single and export markets. Source

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