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Everest Group is a global management consulting firm that advises clients on global services issues. Founded in 1991 in Dallas, Texas, the firm today ranks among the leading advisors of global services. Wikipedia.


BPO in Supply Chain Management (SCM) has grown from a nascent practice to an emerging one in a very short span of time. This practice grew at over 25 percent compound annual growth rate from 2010 to 2014, and the market size currently stands at US$1.0-1.2 billion. In terms of adoption trends for SCM BPO, the following buyer categories are the primary drivers: Currently, core SCM BPO processes focusing on delivery are the most frequently included in SCM BPO agreements. In the future, control tower based solutions are likely to continue to gain traction. Also, as supply chain analytics become more complex, big data analytics is likely to impact the market significantly. These results and other findings are explored in a recently published Everest Group report: “Supply Chain Management (SCM) BPO—Annual Report 2015: SCM BPO: An Idea Whose Time Has Come.” ***Download a complimentary 14-page preview of the report*** (Registration required.) This preview summarizes report methodology, contents and key findings and offers additional resources. The full report analyzes the global SCM BPO market, focusing on: “In the past, organizations tended to compartmentalize procurement, logistics and inventory management, but now companies are seeking third-party providers who offer comprehensive SCM BPO offerings,” said Swapnil Bhatnagar, Everest Group practice director. “The potential is huge, so service providers are responding quickly, developing offerings that blend technology augmentation, reporting/compliance capabilities and analytics to transform the supply chain operations of their clients.” *** Download Publication-Quality Graphics *** High-resolution graphics illustrating key takeaways from these reports can be included in news coverage, with attribution to Everest Group. Graphics include: About Everest Group Everest Group, an advisor to business leaders on the next generation of global services, has a worldwide reputation for helping Global 1000 firms improve performance by optimizing back- and middle-office business services. Through practical consulting, original research and industry resource services, Everest Group helps clients maximize value from delivery strategies, talent and sourcing models, technologies and management approaches. Visit http://www.everestgrp.com and research.everestgrp.com.


The global sourcing market witnessed rapid growth in 2014 and reached US$150 billion. The Global In-house Center (GIC) model continued to be an integral component of this evolution and accounted for 25 percent share—US$35-40 billion— in the global services market. India and the Philippines continue to lead the GIC activity, but other locations such as Latin America and Middle East and Africa (MEA) are emerging as promising geographies. In addition to diversifying geographically, the GIC model has also been adopted across various verticals and functions. Technology and MDR (manufacturing, distribution and retail) firms comprising a considerable share of market, and emerging technologies such as social, mobile, analytics and cloud (SMAC) leading to higher adoption of GICs in information technology and business process functions. These results and other findings are explored in a recently published Everest Group report: “Global In-House Center (GIC) Landscape Annual Report 2015.” ***Download a complimentary 10-page preview of the report*** (Registration required.) This preview summarizes report methodology, contents and key findings and offers additional resources. The full report provides a deep-dive into the GIC landscape and an analysis of the GIC trends in 2014, comparing them with the trends in last two years. The research also brings out key insights into the GIC market across locations, verticals and functions. It concludes with an assessment of the hybrid sourcing constructs. “The GIC landscape experienced healthy growth in 2014, and several interesting trends emerged in the 2014 GIC landscape data,” said H. Karthik, Everest Group partner. “In terms of location trends, India—which accounts for almost half of the GIC market—reported upticks in 2014, as did Latin America and MEA, which are emerging as promising geographies. Also, activity in Tier-1 locations revived after falling significantly in 2013.” “In terms of vertical trends, a key finding was the emergence of conglomerates, hospitality, media and entertainment, legal and leasing sectors,” said Sakshi Garg, practice director at Everest Group. “The most significant functional trend was the growth of HR functions in GICs across leading verticals in 2014 as compared to the previous year.” *** Download Publication-Quality Graphics *** High-resolution graphics illustrating key takeaways from these reports can be included in news coverage, with attribution to Everest Group. Graphics include: -GICs are about a quarter of the growing global services market.          -US share of the global GIC market declines as other geographies increasingly adopt the model.          -Business process services are the most common GIC function…and growing.          -GIC global activity heatmap          -Hybrid sourcing constructs          -8 key delivery locations comprise ~90 percent of the GIC FTEs About Everest Group Everest Group, an advisor to business leaders on the next generation of global services, has a worldwide reputation for helping Global 1000 firms improve performance by optimizing back- and middle-office business services. Through practical consulting, original research and industry resource services, Everest Group helps clients maximize value from delivery strategies, talent and sourcing models, technologies and management approaches. Visit research.everestgrp.com.


Having recovered from a sharp dip in 2013, the life sciences industry witnessed robust growth in ITO deals in 2014—with over 40 percent year-on-year growth in number of transactions—as business challenges triggered the demand for services such as analytics, data management and infrastructure services. This impressive growth of digital initiatives in the life sciences industry has been heavily weighted towards overhauling the fundamental consumer engagement model, as companies pursue digital solutions for educating, engaging and monitoring healthcare consumers. Meanwhile, however, digital transformation of internal operations remains a nascent domain. Stakeholders are yet to realize the cost-savings potential of applying digital technology to internal operations, particularly in areas such as sales enablement, clinical trials automation and internal analytics. In the long run, successful digital adoption in the life sciences industry will require stakeholders to transform their entire stack of services and adopt an integrated services strategy. These results and other findings are explored in a recently published Everest Group report: IT Outsourcing in the Life Sciences Industry—Annual Report 2015: Integrated Services Strategy in the Age of Digital. “Life sciences firms tend to struggle with digital enablement due to factors such as a fragmented service provider landscape and non-standard internal structures,” said Jimit Arora, vice president at Everest Group. “In this situation, leaders need to chalk out a digital strategy that lays down clear guidelines for standardization, outcome tracking and accountability, while ensuring seamless coherence between internal teams and service providers. Digital enablement of the life sciences value chain will require operationalizing an integrated view of the entire stack of services—processes, infrastructure and applications.” This report focuses specifically on how digital transformation is panning out in the life sciences industry and the need for an integrated services strategy for true digital enablement. The report also provides an overview of the ITO market for the life sciences industry. Analysis includes market size & growth, forecasts (up to 2020), demand drivers, adoption & scope trends, key areas of investment, and implications for key stakeholders. ***Download Complimentary 12-page Preview Report Here*** (Registration required.) This preview summarizes the report methodology, contents and key findings and offers additional resources for further study. *** Download Publication-Quality Graphics *** High-resolution graphics illustrating key takeaways from this report can be included in news coverage, with attribution to Everest Group. Graphics include: About Everest Group Everest Group is a consulting and research firm focused on strategic IT, business services, and sourcing. We are trusted advisors to senior executives of leading enterprises, providers, and investors. Our firm helps clients improve operational and financial performance through a hands-on process that supports them in making well-informed decisions that deliver high-impact results and achieve sustained value. Our insight and guidance empowers clients to improve organizational efficiency, effectiveness, agility and responsiveness. What sets Everest Group apart is the integration of deep sourcing knowledge, problem-solving skills and original research. Details and in-depth content are available at research.everestgrp.com.


News Article | August 11, 2015
Site: www.prweb.com

Everest Group announced today that it has released two reports featuring the firm’s new Ability | Performance | Experience (APEX) Matrix. The APEX Matrix provides an enterprise-centric assessment of companies’ customer-facing digital functionalities and their resultant business impact. “The APEX Matrix enables us to assess the extent to which the investments in digital functionality by enterprises are yielding business results,” said Jimit Arora, vice president at Everest Group. “This assessment is particularly vital to the retail banking industry today, as competitors in a mature industry seek to differentiate themselves among the consumer base by leveraging digital technology. The APEX Matrix reveals what the leading banks are doing from a digital perspective, and what’s paying off.” “Increasing competition in retail banking means that established banks have to become more agile and innovative,” added Sarah Burnett, vice president at Everest Group. “They have to start thinking and acting like startups to come up with new solutions to appeal to digital natives. Laggards will simply be left behind.” Everest Group’s proprietary APEX Matrix methodology is unveiled in two recently released Everest Group reports about the leading revenue-earning retail banks: one highlights the top 14 banks in the United States, and the other features the nine leading banks in the United Kingdom. These reports also capture the attributes of best-in-class banks on each of the digital themes that were evaluated. The APEX Matrix is a first of its kind “open-source” evaluation of the digital effectiveness of the largest retail banking operations. The research methodology for the APEX Matrix—designed to spotlight consumer engagement and experience—relies solely on publicly available information and takes into account only those aspects of digital functionality that a customer could evaluate. The X-axis of the APEX Matrix measures digital functionality across mobility, social, online and branch/ATMs from the vantage point of a consumer. The Y-axis measures the business impact of these investments and assesses adoption levels, customer experience scores, brand perception and financial impact. Across the two axes, Everest Group evaluates more than 70 parameters to identify the leaders, innovators, optimizers and the aspirants for digital banking capabilities. Subsequent APEX reports will focus on additional industry segments beyond financial services. “Like our well-known PEAK Matrix™, the APEX Matrix is a fact-based assessment of players in the technology market, but the APEX tool evaluates enterprises rather than service providers and focuses very specifically on the digital business strategies and digital ROI of those companies,” explained Arora. “We believe the service provider community will be very interested in the APEX Matrix reports as well, because this insight into their customers and potential customers will help them adjust their business models to the new digital environment.” About Everest Group Everest Group is a consulting and research firm focused on strategic IT, business services, and sourcing. We are trusted advisors to senior executives of leading enterprises, providers, and investors. Our firm helps clients improve operational and financial performance through a hands-on process that supports them in making well-informed decisions that deliver high-impact results and achieve sustained value. Our insight and guidance empowers clients to improve organizational efficiency, effectiveness, agility and responsiveness. What sets Everest Group apart is the integration of deep sourcing knowledge, problem-solving skills and original research. Details and in-depth content are available at research.everestgrp.com.


BROOKFIELD, Wis.--(BUSINESS WIRE)--Cielo (formerly Pinstripe & Ochre House), the world’s leading pure-play provider of global Recruitment Process Outsourcing (RPO) solutions and recognized innovator in the RPO industry, today announced the launch of its exclusive SkyRecruit technology platform. When SkyRecruit is used by all of Cielo’s client teams later in 2015, it will be the only global deployment of recruitment technology offered by an RPO provider. “Cielo is known for being first-to-market with innovative solutions that create real business results for our clients. In today’s crowded talent technology universe, we are committed to standing apart by supplying our dedicated recruitment teams with the smartest technologies that help our clients accomplish their talent agendas,” said Sue Marks, Chief Executive Officer of Cielo. “SkyRecruit will allow us to continue to be intentionally disruptive and springboard our clients beyond their competition in the war for 21st century talent.” As the foundation for Cielo’s service delivery model, SkyRecruit amplifies Cielo’s ability to deliver high-touch and high-tech recruiting focused on modern candidate experiences and seamless hiring manager engagement. Built mobile-first with easy engagement as the keystone, features made smarter by SkyRecruit include: “Reflective of Cielo’s belief that great global recruitment hinges on local high-touch relationships, SkyRecruit can be entirely bespoke to each client solution. It has the flexibility to allow regional, country-specific or global teams to have complete control and customize their candidate engagement strategies for each requisition, talent pool or geographic need,” said Erin Lange, Cielo’s Executive Vice President. “Our recruiters can quickly engage local talent or expand scope to engage with talent in-region or globally. SkyRecruit is smart, seamless, quick and easy.” Designed in conjunction with Recsolu, the leading web and mobile recruitment software, services, and consulting company, to address the needs of recruiters and hiring managers, SkyRecruit is exclusive to Cielo in the RPO industry. A dedicated technology development team of world-class engineers from Chicago-based Recsolu will be responsible for continually updating SkyRecruit to ensure it addresses the latest regional and global requirements, as well as integrates with other best-in-class solutions as client needs dictate. Beyond its reputation for innovation, Cielo’s industry leadership is continuously recognized, including a #1 ranking on the HRO Today RPO Baker’s Dozen listing, Peak Matrix Leader placement by Everest Group, a Leader ranking on the NelsonHall RPO NEAT assessment and being named among the Inc. 5000 fastest-growing private companies in America. In addition, Cielo is proud to be a multiple recipient of both the North American and European Recruitment Customer Relationship of the Year awards from the HRO Today Services and Technology Association. RECSOLU is the leading web and mobile recruitment software, services, and consulting company based in downtown Chicago. Founded in 2008, the company has established client partnerships with over 100 top global employers globally, enabling them to create exceptional candidate experiences for millions of employee prospects annually. The company’s significant investment in innovation, product design, and award-winning talent have enabled it to be recognized by media and Chicago Mayor Rahm Emanuel as one of Chicago’s leading growth-phase companies. For more information, visit recsolu.com. Cielo is the world’s leading pure-play provider of global Recruitment Process Outsourcing (RPO) solutions. Cielo leverages its global reach, local talent acquisition expertise and customized solutions to help clients achieve a sustained advantage and outstanding business outcomes through their talent practices. Under its WE BECOME YOU™ philosophy, Cielo’s dedicated recruitment teams primarily serve clients in the financial and business services, consumer brands, technology and media, engineering, life sciences and healthcare industries. Cielo’s global presence includes 1,200 employees, serving 100 clients across 68 countries in 26 languages. This footprint includes Moorland Gray, the largest and most successful executive search firm in the Middle East. The industry has verified Cielo’s reputation for executing innovative solutions that provide business impact through numerous awards and recognitions, including its #1 ranking on the HRO Today RPO Baker’s Dozen listing, Peak Matrix Leader placement by Everest Group and Industry Leader designation by NelsonHall. Cielo knows talent is rising – and with it, an organization's opportunity to rise above. For more information, visit cielotalent.com.

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