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Boulder City, CO, United States

Dermody C.,Denver Water | Ragsdale P.,Confluence Group | Aragon M.,Denver Water
Journal - American Water Works Association | Year: 2013

Denver Water launched a production mobile workforce automation system for its customer service field (CSF) group in December 2011. The CSF group is responsible for a range of business processes, including meter and automated meter reading system maintenance along with handling customer-centric concerns originating from customer calls. Unleashing the data from the back office systems that managed them would improve response times for the work, optimize and reduce truck-roll events, and drive meaningful improvements in customer service. It also reduced windshield time for field resources resulting in improved efficiencies, reduced costs and a greener operation. During a five year period, the benefits were predicted to be much greater when later stage capabilities were added to the CBA.

Dermody C.,Denver Water | Ragsdale P.,Confluence Group | Aragon M.,Confluence Group
Journal - American Water Works Association | Year: 2012

The project methodologies, tools, and techniques that might help greater value to the users in water related works are discussed. The IT waterfall methodologies are easy to understand because they imitate the execution of many engineering design and construction projects. Denver Water began to standardize on the Rational Unified Process, an iterative methodology aimed at creating common artifacts for project charters, vision statements, requirements, use cases, designs, test cases, and test plans. In 2010, Denver Water launched into a major system development project with The Confluence Group, which aimed at creating an enterprise-class, flexible, mobile work management application (mPlatform) that would unite the data and work processes of multiple groups of company users. Denver chose Scrum software because it fitted well with its existing iteration thinking and stressed short development cycles. Scrum has increased the value of IT to the organization.

Dermody C.,Confluence Group | Ragsdale P.,Confluence Group
Journal - American Water Works Association | Year: 2012

The article shares the practical experience and insights gained by Denver Water of Denver, Colorado, and The Confluence Group of Boulder, Colorado. Of the projects tackled by Denver Water and The Confluence Group over the past several years, none had greater benefit potential than the mobilization of work for Denver Water field personnel. The initial mission was to mobilize business processes, including replacing meter sets and automated meter-reading devices, isolating leaks, locating Denver Water assets for the public preventive maintenance. With a mobilization solution, the business users sought the ability to route real-time to individuals in the field with the aid of global positioning systems, dynamically adjust workloads, and provide field with a rich system interface to serve up enterprise data.

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