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Da Fonseca L.M.C.M.,Polytechnic Institute of Porto | Da Fonseca L.M.C.M.,CIDEM Inc | Ferro R.L.,Bureau Veritas
International Journal of Industrial Engineering and Management | Year: 2016

Management and Total Quality Management Theories support the importance of employee satisfaction and customer satisfaction for companies economic results and ensuring success. However, there are still some gaps concerning evidence of relationships between these three constructs. This research aims to access if there are indeed positive relationships between employee satisfaction, customer satisfaction and companies economic performance. By using a large database from a Portuguese Official Agency, framed according to the EFQM Business Excellence Model, with inputs of small and medium companies in stable industries over 10 years, 3 hypotheses were statistically tested. The results support the propositions of valid relationships between EFQM Model results criteria with evidence of positive relationships between employees satisfaction and customer satisfaction and economic performance, and between customers satisfaction and companies economic performance, which is relevant both from a theoretical and practical point of view.

Within traditional human knowledge Ethnopharmacology is prominent. In Cuba, around 1170 botanical species have been documented with proven or attributed medicinal properties. In order to determine the patent protection of pharmaceutical products based on Cuban genetic resources, the databases of patents in the Cuban Office of the Industrial Property (OCPI) web site and PATENSCOPE in the World Organization of the Intellectual Property web site were consulted. The genetic resources present in the 45 recovered Cuban patents were identified; of these only 2 are autochthonous. The immense majority of the terrestrial phytogenetic resources are attributable to ethnopharmacological knowledge. Only 7 of the patents have requested foreign registration. The management of patents based on Cuban genetic resources and ethnopharmacological knowledge is poor, in spite of our great genetic wealth, biodiversity and preservation of the cultural traditions in this area. © 2010 Boletín Latinoamericano y del Caribe de Plantas Medicinales y Aromáticas.

Hernandez O.D.L.,Research Center sarrollo Of Medicamentos Cidem | Alvarez L.O.M.,CIDEM Inc
Revista Cubana de Plantas Medicinales | Year: 2010

INTRODUCTION: to obtain extracts and juices of vegetal origin as powders, it is necessary to use the spray drying because this method preserves the natural compounds present in these products. Compounds like sugars prevent them from being spray dried without sticking to the inner surfaces of the dryer, all of which results in poor product recovery. The use of inert additives as soluble starch, cellulose or maltodextrin, favors the product recovery by increasing the glass transition temperature. OBJECTIVES: to use design tools for plant extract spray drying process. METHODS: the glass transition temperature was estimated for different extracts by differential scanning calorimetry. Sticking temperature as well as individual drying indexes were calculated. RESULTS: it was demonstrated that the use of additives in plant extract spray drying processes allows obtaining powdered extracts when it is not possible to dry the extract alone. This methodology can be applied to various extracts. CONCLUSIONS: the feasibility of the submitted methodology as a tool for defining adjuvant concentration and drying temperatures was shown.

Perez A.,CIDC | Favier A.,Ecole Polytechnique Federale de Lausanne | Martirena F.,CIDEM Inc | Scrivener K.,Ecole Polytechnique Federale de Lausanne
RILEM Bookseries | Year: 2015

This paper discusses influence of manufacture parameters of a new type of cement (low carbon cement, LC3) which can substitute up to 50% of clinker by calcined clay and limestone. Limestone powder accelerates the early hydration and calcined clays and contributes to strength development at later ages due to its pozzolanic reaction. Further, it facilitates improving rheology of the fresh mix without compromising strength, possibly due to the synergetic interaction between calcined clays and limestone. Workability of this new system is strongly affected by the Particle Size Distribution (PSD) and PSD is affected by the grinding process, therefore, due to the different hardness and grindability between the materials forming this cement, new production parameters must be defined. This study compares the results obtain by separate grinding and intergrinding, especially the impact at rheology and early strength. The influence of clinker and limestone on both properties has been assessed, aided by microstructural studies using different techniques (XRD, TGA, IC, etc.) to determine the best fineness combination and analyze the effect of PSD of the new system in cement properties. Intergrinding seems to give reasonable good results in terms of rheology and early strength. © RILEM 2015.

Sosa I.H.,CIDEM Inc | Ferrada C.R.,CIDEM Inc
Revista Cubana de Plantas Medicinales | Year: 2010

INTRODUCTION: Tagetes lucida Cav. has been cultured in Cuba in gardens due to the beauty of its foliage, but to exploitation for medicinal aims it is necessary to establish its culture. OBJECTIVE: to determine before the fundamental agricultural parameters together with the necessary information to direct the experiment supplying the introduction to T. lucida culture. METHODS: authors used the species spreading by sexual multiplication and asexual by stakes, the establishing of the stretch with pegs and the percentage of rooted stakes, as well as the processes relative to culture: determination of 1 m wide planting in plots, to place 2 and 3 plant rows and a 30 and 40 cm distance among them; the assessment of the better variants was carrying out by results obtained in two foliage harvests. In parallel we made another preliminary experiment related to the distance among plants, where the rooted stakes were placed in two rows and the distance was of 30 and 50 cm among plants assessing 6 foliage harvests. RESULTS: under our conditions, seeds no germinate; multiplication of T. lucida must be carried out by terminal buds stakes obtained from young branches from the prior pruned selected mother plants achieving high percentages of rooted stakes that my be cultured in broad daylight during 25 to 30 days. Its culture by means of three row plantation by plots separated 30 cm was the better method and authors determined that in the second harvest yields are duplicate and remain increasing until the sixth harvest, where values decrease and the plants have a high ratio of lignified sprouts, suggesting the need of a low pruning looking for new buds or to eliminate the plantation, a feature that will be subsequently studied. CONCLUSIONS: these results are the basis for latter experiments to determine the agro-technology of this species due to its medicinal properties.

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