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Reino S.,CICtourGUNE | Frew A.J.,Queen Margaret University | Mitsche N.,University of Sunderland
Journal of Hospitality and Tourism Technology

Purpose – This paper aims to provide a framework for benchmarking the eTourism capability of a destination’s tourism industry, understanding the eTourism capability of a destination’s industry as the contribution that the information and communication technologies (ICT) uptake of that industry makes to its own performance. The impact of ICT in tourism has been suggested through extensive research. Previous work has urged the development of wide-angle studies to enable benchmarking of destinations and their industries. However, relevant research is limited. Macro-level studies in the area tend to focus on a single aspect of technology to evaluate adoption, are not sector-specific nor take into consideration the different levels of contribution that systems may bring to performance. Design/methodology/approach – A review of the literature on tourism, eTourism, benchmarking and technology adoption provided the baseline for developing this benchmarking tool. Findings – The literature supported the selection of key tourism industry sectors, i.e. accommodation establishments, visitor attractions and food and beverage; the most suitable methodology, i.e. intermediary performance measures; and the business characteristics that need being taken into consideration when assessing ICT adoption by tourism businesses, e.g. size, type of establishment and area of location. Research limitations/implications – The framework has not been tested yet. It is based on a review of the literature and needs to be validated through primary research. The framework was developed based on the context of Scotland. Further work should be done to adjust the framework to other destinations worldwide. Practical implications – The framework enables destinations to benchmark the eTourism capability of their industries. Originality/value – It provides a comprehensive framework for benchmarking tourism destinations’ industries, which takes into consideration elements of technology adoption, the characteristics of the tourism industry and the particularities of the different ICT elements. © Emerald Group Publishing Limited. Source

Oses N.,CICtourGUNE | Dornaika F.,University of the Basque Country | Dornaika F.,Ikerbasque | Moujahid A.,University of the Basque Country
Proceedings of SPIE - The International Society for Optical Engineering

This paper presents the ground work carried out to achieve automatic fine grained recognition of stone masonry. This is a necessary first step in the development of the analysis tool. The built heritage that will be assessed consists of stone masonry constructions and many of the features analysed can be characterized according to the geometry and arrangement of the stones. Much of the assessment is carried out through visual inspection. Thus, we apply image processing on digital images of the elements under inspection. The main contribution of the paper is the performance evaluation of the automatic categorization of masonry walls from a set of extracted straight line segments. The element chosen to perform this evaluation is the stone arrangement of masonry walls. The validity of the proposed framework is assessed on real images of masonry walls using machine learning paradigms. These include classifiers as well as automatic feature selection. © 2015 SPIE-IS&T. Source

Werthner H.,Vienna University of Technology | Alzua-Sorzabal A.,CICtourGUNE | Cantoni L.,University of Lugano | Dickinger A.,MODUL University Vienna | And 9 more authors.
Information Technology and Tourism

The objective of this manifesto (as a result of the JITT workshop in June 2014) is to identify a list of pivotal research topics and issues in e-tourism. E-tourism can be seen as everything that happens electronically in the travel and tourism industry/experience; more formally it is defined as the design, implementation and application of IT and ecommerce solutions in the travel and tourism industry as well as the analysis of the impact of the respective technical and economic processes and market structures on all the involved actors and especially on the traveller’s experience. In tourism as an “information business”, Information Technology has always played an important role since the 1960s with the computerized reservation systems/global distribution systems; these were one of the first world-wide electronic networks. And since the beginning of the Web in the early 1990s, travel and tourism was and is a major application domain for Web-based services. As such, the domain is also a major driver of technological innovation. This manifesto provides guidelines on strategic research issues for the research community, but as such it is also conceived as a basis document for industry and policy makers. © 2015, Springer-Verlag Berlin Heidelberg. Source

Reino S.,CICtourGUNE | Alzua-Sorzabal A.,CICtourGUNE | Baggio R.,Bocconi University
Journal of Hospitality and Tourism Technology

Purpose – The purpose of this study is to identify the factors that make the adoption of interoperability solutions for online tourism distribution (OTD) more likely by small operators and to develop an evaluation framework for this solutions. Research identifying these determinants is missing. The resulting evaluation framework is then applied to evaluate a number of extant technological solutions focused on interoperability solutions for OTD. Design/methodology/approach – In an attempt to address this gap of research, this paper undertakes a series of interviews and focus groups of the European tourism industry. Findings – Findings partly aligned with the suggestion made by previous research about technology adoption by micro, small and medium tourism enterprises (SMTEs), they also highlighted some issues which are specific to the adoption of interoperability solutions for OTD. These related to the scarcity of information and communication technology (ICT) applications specifically designed for mini and micro enterprises, the very limited capabilities available for using efficiently ICTs in business-to-business (B2B) operations and the difficulty in collaborating with other companies due to the number of different solutions used in the industry, especially when dealing with large aggregators (global distribution systems (GDSs) or large online travel agencies) and lack of standardization for data. Research limitations/implications – The study has important theoretical implications. It provides a better understanding of issues affecting the adoption of interoperability solutions for OTD by SMTEs, such as the scarcity of ICT applications specifically designed for mini and micro enterprises, the very limited capabilities available for using ICTs efficiently in B2B operations and lack of standardization. Practical implications – It facilitates making decisions about adopting interoperability solutions for online distribution solutions, both by suppliers and destination managers. Originality/value – Limited work has focused on understanding issues affecting the adoption of interoperability solutions for OTD solutions among SMTEs. © 2016, © Emerald Group Publishing Limited. Source

Martin D.,CICtourGUNE | Lamsfus C.,CICtourGUNE | Alzua-Sorzabal A.,CICtourGUNE
Computer Standards and Interfaces

Context-awareness enables the personalization of computer systems according to the users' needs and their particular situation at a given time. The personalization capabilities are usually implemented by programmers due to the complex processes that are involved. However, an important trend in software development is that more and more software systems are being implemented not only by programmers but also by people with expertise in other domains. Since most of the existing context-aware development toolkits are designed for programmers, non-technical users cannot develop these kinds of systems. The design of tools to create context-aware systems by users that do not have programming skills but are experts in the domain where the system is going to be deployed, will contribute to speed up the adoption of these kinds of services by the society. This paper presents a cloud-based platform to ease the development of context-aware mobile applications by people without programming skills. The platform has been designed to be used in a tourism domain. This way, tourism experts can send tourist information to mobile users according to their context data (indoor/outdoor location, language, and date and time range). An energy-efficient mobile app has been developed in order to obtain context data from the user's device and to receive personalized information in real time based on these data. The architecture and implementation details of the system are presented and the evaluation of the platform by tourism domain experts is discussed. © 2015 Elsevier B.V. Source

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