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Jayawardena C.,Chandi J. Associates Consulting | Jarvis J.,The Westin Ottawa | Lu Z.,Ryerson University | Tyrewala A.,Algonquin College
Worldwide Hospitality and Tourism Themes | Year: 2013

Purpose: This paper aims to analyse challenges, trends and innovations in the hotel industry in Canada, focusing on large corporate hotels as well as small limited service hotels. Design/methodology/approach: The foundation for this paper was laid during a well attended Worldwide Hospitality and Tourism Themes (WHATT) roundtable discussion between industry leaders and hospitality educators in May 2012. The subject of hotel administration was discussed in the context of the theme for the 2012 Canadian WHATT roundtable and the strategic question: "What innovations are needed in the Canadian hotel industry and how might they be implemented to secure the industry's future?" Findings: The paper presents findings from a recent survey on strategic issues compiled by hotel managers in the greater Toronto area (GTA). The paper lists valuable information on innovative practices in different types of hotels. Practical implications: Practical tips in the body of the paper and in the conclusion section are provided. Originality/value: As the team of authors includes a former president of a Canadian hotel company, a former international hotelier, and the current general manager of the largest hotel in the capital city of Canada (Ottawa), this paper will be of immense value to students, educators, and researchers, as well as industry leaders. The paper draws on expert experiences to explain how innovative initiatives can be implemented in order to achieve greater success in hotel administration. © Emerald Group Publishing Limited. Source


Jayawardena C.,Chandi J. Associates Consulting | Pollard A.,Hotel Association of Canada | Chort V.,Deloitte | Choi C.,University of Guelph | Kibicho W.,Parks Canada
Worldwide Hospitality and Tourism Themes | Year: 2013

Purpose: This paper aims to address the key sustainability issues in Canada's tourism and hospitality industry. Design/methodology/approach: The foundation for this paper was laid during a well attended Worldwide Hospitality and Tourism Themes (WHATT) roundtable discussion between industry leaders and hospitality educators in May 2012. Findings: The paper provides valuable information on the concept of sustainable development and outlines key sustainability issues and trends in the Canadian tourism and hospitality industry. The umbrella organization for the hotel industry in Canada, the Hotel Association of Canada (HAC), collaborates with key stakeholders to find innovative and sustainable solutions to challenges the industry is facing. Top future trends are captured in the conclusion. Practical implications: As the team of authors includes the president of the Hotel Association of Canada and a partner/Canada's national leader of the sustainability practice in the world's largest consulting firm, this paper will be of immense value to students, educators, researchers and industry leaders. Supports two innovative economic options to boost Canada's tourism marketing - reinvesting a portion of international visitor's GST and charging an international visitor arrival levy. Originality/value: The paper draws on sustainability theories and best practices in Canada to explain the role of innovation in facing challenges in the tourism and hospitality industry in Canada. As the team of authors represents both the industry and academia, this paper will be of immense value to students, educators, and researchers, as well as practitioners. © Emerald Group Publishing Limited. Source


Jayawardena C.,Chandi J. Associates Consulting | Lawlor F.,G7 Hospitality Group | Grieco J.C.,The Ontario Hostelry Institute | Savard M.,Algonquin College | Tarnowski M.,Algonquin College
Worldwide Hospitality and Tourism Themes | Year: 2013

Purpose: This paper aims to analyse key challenges Canadian hotels are facing, and to suggest innovative steps to make hotel operations in Canada more successful. Design/methodology/approach: The foundation for this paper was laid during a well attended Worldwide Hospitality and Tourism Themes (WHATT) roundtable discussion between industry leaders and hospitality educators in May 2012. The subject of hotel operations is discussed in the context of the theme for the 2012 Canadian WHATT roundtable and the strategic question: "What innovations are needed in the Canadian hotel industry and how might they be implemented to secure the industry's future?" Findings: The paper provides valuable information on hotel management and operations, and outlines innovative solutions to key challenges Canadian hotels are facing. Practical implications: The paper highlights effective approaches to managing hotel operations. The authors propose segment-specific, tailor-made training sessions for the diverse workforce of today. Originality/value: The paper draws on the authors' experience and observations to explain how hoteliers can implement innovative change that enables them to achieve greater operational success. As the team of authors represents both academia and the industry, including a former general manager of the largest hotel in Canada, this paper will be of immense value to students, educators, and researchers, as well as industry leaders. © Emerald Group Publishing Limited. Source


Jayawardena C.,Chandi J. Associates Consulting | McMillan D.,Carlson Rezidor Hotel Group | Pantin D.,Silver Peacock Group | Taller M.,Algonquin College | Willie P.,Niagara College
Worldwide Hospitality and Tourism Themes | Year: 2013

Purpose: This paper aims to analyse the evolution, current challenges, best practices, and trends in the international hotel industry. Design/methodology/approach: The foundation for this paper was laid during a well-attended Worldwide Hospitality and Tourism Themes (WHATT) roundtable discussion between industry leaders and hospitality educators in May 2012. International hoteliering is discussed in the context of the theme for the 2012 Canadian WHATT roundtable and the strategic question: "What innovations are needed in the Canadian hotel industry and how might they be implemented to secure the industry's future?" Findings: Through analysis of past and present trends, the paper predicts that current challenges such as labour shortages will continue to affect the industry in the near future. Practical implications: In the conclusion the paper advocates innovative approaches for hospitality education, and states that Canada should learn from international trends and become more innovative and competitive if it is to secure the industry's future. Originality/value: The paper draws on the vast experience in international hotel management of the co-authors. As the team of authors represents both industry and academia, this paper will be of immense value to students, educators, researchers as well as managers. The co-authors include a former president of the world's largest professional association for hotel managers (HCIMA/Institute of Hospitality) and a former CEO of the world's largest trade association for hotel managers (International Hotel and Restaurant Association). © Emerald Group Publishing Limited. Source


Jayawardena C.,Chandi J. Associates Consulting | Horsfield A.,The Lord Elgin Hotel | Gellatly J.,George Brown College | Willie P.,Niagara College | Sovani A.,Algonquin College
Worldwide Hospitality and Tourism Themes | Year: 2013

Purpose: This paper aims to analyse literature relevant to four imperative aspects of hotel marketing, to discuss current challenges and opportunities, and to make suggestions for marketing Canadian hotels in the future. Design/methodology/approach: The foundation for this paper was laid during a well-attended Worldwide Hospitality and Tourism Themes (WHATT) roundtable discussion between industry leaders and hospitality educators in May 2012. The subject of marketing hotels is discussed in the context of the theme for the 2012 Canadian WHATT roundtable and the strategic question: "What innovations are needed in the Canadian hotel industry and how might they be implemented to secure the industry's future?". Findings: The paper identifies innovation as the main ingredient for success in marketing Canadian hotels in the future. In the conclusion suggestions for strategic shifts in hotel marketing and tactics, which would help Canadian hoteliers in marketing their hotels in the future, are identified. Practical implications: The paper reviews past concepts and industry practices as well as current practices to identify practical, effective and innovative approaches for the future. Originality/value: As the team of authors represents both the industry and academia, this paper will be of immense value to students, educators, and researchers, as well as industry leaders. The paper captures significant strategy shifts, lists the top integrated digital awareness systems, and presents a new model in innovative hotel pricing empowerment for hotels. © Emerald Group Publishing Limited. Source

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