Chandi J. Associates Consulting

Oakville, Canada

Chandi J. Associates Consulting

Oakville, Canada
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Jayawardena C.,Chandi J. Associates Consulting | Pollard A.,Hotel Association of Canada | Chort V.,Deloitte | Choi C.,University of Guelph | Kibicho W.,Parks Canada
Worldwide Hospitality and Tourism Themes | Year: 2013

Purpose: This paper aims to address the key sustainability issues in Canada's tourism and hospitality industry. Design/methodology/approach: The foundation for this paper was laid during a well attended Worldwide Hospitality and Tourism Themes (WHATT) roundtable discussion between industry leaders and hospitality educators in May 2012. Findings: The paper provides valuable information on the concept of sustainable development and outlines key sustainability issues and trends in the Canadian tourism and hospitality industry. The umbrella organization for the hotel industry in Canada, the Hotel Association of Canada (HAC), collaborates with key stakeholders to find innovative and sustainable solutions to challenges the industry is facing. Top future trends are captured in the conclusion. Practical implications: As the team of authors includes the president of the Hotel Association of Canada and a partner/Canada's national leader of the sustainability practice in the world's largest consulting firm, this paper will be of immense value to students, educators, researchers and industry leaders. Supports two innovative economic options to boost Canada's tourism marketing - reinvesting a portion of international visitor's GST and charging an international visitor arrival levy. Originality/value: The paper draws on sustainability theories and best practices in Canada to explain the role of innovation in facing challenges in the tourism and hospitality industry in Canada. As the team of authors represents both the industry and academia, this paper will be of immense value to students, educators, and researchers, as well as practitioners. © Emerald Group Publishing Limited.


Jayawardena C.,Chandi J. Associates Consulting | Jarvis J.,The Westin Ottawa | Lu Z.,Ryerson University
Worldwide Hospitality and Tourism Themes | Year: 2013

Purpose: This paper aims to analyse challenges, trends and innovations in the hotel industry in Canada, focusing on large corporate hotels as well as small limited service hotels. Design/methodology/approach: The foundation for this paper was laid during a well attended Worldwide Hospitality and Tourism Themes (WHATT) roundtable discussion between industry leaders and hospitality educators in May 2012. The subject of hotel administration was discussed in the context of the theme for the 2012 Canadian WHATT roundtable and the strategic question: "What innovations are needed in the Canadian hotel industry and how might they be implemented to secure the industry's future?" Findings: The paper presents findings from a recent survey on strategic issues compiled by hotel managers in the greater Toronto area (GTA). The paper lists valuable information on innovative practices in different types of hotels. Practical implications: Practical tips in the body of the paper and in the conclusion section are provided. Originality/value: As the team of authors includes a former president of a Canadian hotel company, a former international hotelier, and the current general manager of the largest hotel in the capital city of Canada (Ottawa), this paper will be of immense value to students, educators, and researchers, as well as industry leaders. The paper draws on expert experiences to explain how innovative initiatives can be implemented in order to achieve greater success in hotel administration. © Emerald Group Publishing Limited.


Jayawardena C.,Chandi J. Associates Consulting
Worldwide Hospitality and Tourism Themes | Year: 2013

Purpose: This paper aims to present practical answers to the strategic question: "What innovations are needed in the Canadian hotel industry and how might they be implemented to secure the industry's future?" It aims to capture the essence of conclusions of seven papers written by 23 experts on aspects related to the hotel industry of Canada for the Worldwide Hospitality and Tourism Themes (WHATT) issue on Canada in 2013. Design/methodology/approach: The approach of this paper is to integrate all solutions suggested in these seven papers and to seek a succinct response to the strategic question. Findings: While providing a helicopter view of the key trends and challenges of the hotel industry of Canada, this paper proposes implementable and practical solutions to those challenges. Using the 2012 WHATT Roundtable discussion in Ottawa, Canada as the foundation, this paper addresses some of the most significant issues affecting the hotel industry of Canada today. In conclusion, 12 key suggestions are made. Practical implications: The paper reviews past concepts and industry practices as well as current practices to identify practical, effective and innovative approaches for the future. Originality/value: This paper provides fresh perspectives on many relevant issues by analysing inputs, viewpoints, comments, and suggestions of many subject experts. Readers with interests in the hotel industry in Canada or similar tourism destinations around the world would benefit from reading this paper. © Emerald Group Publishing Limited.


Pirani A.,Colliers International Hotels | Jayawardena C.,Chandi J. Associates Consulting
Worldwide Hospitality and Tourism Themes | Year: 2013

Purpose: This paper aims to analyse trends related to hotel investment in Canada and propose innovative practices for the financial management of hotels. Design/methodology/approach: The foundation for this paper was laid during a well-attended Worldwide Hospitality and Tourism Themes (WHATT) roundtable discussion between industry leaders and hospitality educators in May 2012. Topics of hotel investment and financial management in Canada are discussed in the context of the theme for the 2012 Canadian WHATT roundtable and the strategic question: "What innovations are needed in the Canadian hotel industry and how might they be implemented to secure the industry's future?" Findings: The paper outlines historic hotel investment patterns dating back to the 1980s and analyses the current investment climate. Out of 850 hotels sold in Canada during the first decade of this millennium, foreign investor participation was less than 10 per cent. Currently the foreign interest in hotel investment in Canada is increasing and hotel assets in the 100-175-room range are more popular. Practical implications: The paper presents three innovative practical tools for strong financial management of hotels to optimise ROIs - profit sensitivity analysis, strategic revenue management and embracing historical low interest rates. Originality/value: Although Canada has done well weathering the global financial storm, Canadian hoteliers should exercise due diligence in financial management. As the team of authors represents both the industry and academia, this paper will be of immense value to students, researchers, and educators, as well as practitioners. © Emerald Group Publishing Limited.


Jayawardena C.,Chandi J. Associates Consulting | Lawlor F.,G7 Hospitality Group | Grieco J.C.,The Ontario Hostelry Institute
Worldwide Hospitality and Tourism Themes | Year: 2013

Purpose: This paper aims to analyse key challenges Canadian hotels are facing, and to suggest innovative steps to make hotel operations in Canada more successful. Design/methodology/approach: The foundation for this paper was laid during a well attended Worldwide Hospitality and Tourism Themes (WHATT) roundtable discussion between industry leaders and hospitality educators in May 2012. The subject of hotel operations is discussed in the context of the theme for the 2012 Canadian WHATT roundtable and the strategic question: "What innovations are needed in the Canadian hotel industry and how might they be implemented to secure the industry's future?" Findings: The paper provides valuable information on hotel management and operations, and outlines innovative solutions to key challenges Canadian hotels are facing. Practical implications: The paper highlights effective approaches to managing hotel operations. The authors propose segment-specific, tailor-made training sessions for the diverse workforce of today. Originality/value: The paper draws on the authors' experience and observations to explain how hoteliers can implement innovative change that enables them to achieve greater operational success. As the team of authors represents both academia and the industry, including a former general manager of the largest hotel in Canada, this paper will be of immense value to students, educators, and researchers, as well as industry leaders. © Emerald Group Publishing Limited.


Jayawardena C.,Chandi J. Associates Consulting | McMillan D.,Carlson Rezidor Hotel Group | Pantin D.,Silver Peacock Group
Worldwide Hospitality and Tourism Themes | Year: 2013

Purpose: This paper aims to analyse the evolution, current challenges, best practices, and trends in the international hotel industry. Design/methodology/approach: The foundation for this paper was laid during a well-attended Worldwide Hospitality and Tourism Themes (WHATT) roundtable discussion between industry leaders and hospitality educators in May 2012. International hoteliering is discussed in the context of the theme for the 2012 Canadian WHATT roundtable and the strategic question: "What innovations are needed in the Canadian hotel industry and how might they be implemented to secure the industry's future?" Findings: Through analysis of past and present trends, the paper predicts that current challenges such as labour shortages will continue to affect the industry in the near future. Practical implications: In the conclusion the paper advocates innovative approaches for hospitality education, and states that Canada should learn from international trends and become more innovative and competitive if it is to secure the industry's future. Originality/value: The paper draws on the vast experience in international hotel management of the co-authors. As the team of authors represents both industry and academia, this paper will be of immense value to students, educators, researchers as well as managers. The co-authors include a former president of the world's largest professional association for hotel managers (HCIMA/Institute of Hospitality) and a former CEO of the world's largest trade association for hotel managers (International Hotel and Restaurant Association). © Emerald Group Publishing Limited.


Jayawardena C.,Chandi J. Associates Consulting | Horsfield A.,The Lord Elgin Hotel
Worldwide Hospitality and Tourism Themes | Year: 2013

Purpose: This paper aims to analyse literature relevant to four imperative aspects of hotel marketing, to discuss current challenges and opportunities, and to make suggestions for marketing Canadian hotels in the future. Design/methodology/approach: The foundation for this paper was laid during a well-attended Worldwide Hospitality and Tourism Themes (WHATT) roundtable discussion between industry leaders and hospitality educators in May 2012. The subject of marketing hotels is discussed in the context of the theme for the 2012 Canadian WHATT roundtable and the strategic question: "What innovations are needed in the Canadian hotel industry and how might they be implemented to secure the industry's future?". Findings: The paper identifies innovation as the main ingredient for success in marketing Canadian hotels in the future. In the conclusion suggestions for strategic shifts in hotel marketing and tactics, which would help Canadian hoteliers in marketing their hotels in the future, are identified. Practical implications: The paper reviews past concepts and industry practices as well as current practices to identify practical, effective and innovative approaches for the future. Originality/value: As the team of authors represents both the industry and academia, this paper will be of immense value to students, educators, and researchers, as well as industry leaders. The paper captures significant strategy shifts, lists the top integrated digital awareness systems, and presents a new model in innovative hotel pricing empowerment for hotels. © Emerald Group Publishing Limited.


Jayawardena C.,Chandi J. Associates Consulting | Pollard A.,Hotel Association of Canada | Caira R.,Hotelier Magazine Kostuch Media Ltd
Worldwide Hospitality and Tourism Themes | Year: 2013

Purpose: This paper aims to provide a relevant backdrop for the Worldwide Hospitality and Tourism Themes (WHATT) theme issue on the hotel industry of Canada, and to describe how the 2012 WHATT roundtable in Canada was organised. Design/methodology/approach: The foundation for this paper was laid during a well attended Worldwide Hospitality and Tourism Themes (WHATT) roundtable discussion between industry leaders and hospitality educators in May 2012. The paper is written in the context of the theme and strategic question for the 2012 Canadian WHATT roundtable: "What innovations are needed in the Canadian hotel industry and how might they be implemented to secure the industry's future?". Findings: This paper provides key information on Canada, its economic conditions, the tourism industry and the hotel industry. It also explains the origins of WHATT and its scholarly journey over the last 19 years. In capturing the essence of the 2012 WHATT roundtable discussion in Canada, the paper provides a strong foundation for the other seven papers that follow in this WHATT theme issue. Practical implications: The paper looks at key challenges of the hotel industry in Canada and provides thought-provoking viewpoints from experts. Originality/value: Readers who are interested in the Canadian hotel industry would benefit from this paper. Authors include the president of the umbrella trade association for the hotel industry, the Hotel Association of Canada, and the editor and publisher of the leading trade magazine for the hotel industry of Canada, Hotelier. © Emerald Group Publishing Limited.

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