Centro Hospitalar Do Tamega E Sousa Epe

Penafiel, Portugal

Centro Hospitalar Do Tamega E Sousa Epe

Penafiel, Portugal
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Serapicos M.,University of Minho | Peixoto H.,Centro Hospitalar Do Tamega E Sousa Epe | Alves V.,University of Minho
Advances in Intelligent Systems and Computing | Year: 2017

Nowadays, with the use of upcoming technologies such as augmented reality, organizations can improve their services more intelligently. Customer service continues to be an important factor for improving quality in healthcare units and, for this reason they are providing self-service systems, such as kiosks, as an option. Therefore, and having also in consideration the current use of mobile devices in day-to-day life, an augmented reality solution that takes advantage of mobile technology was advised. The goal is to optimise the process of customer service in healthcare units. The main element of this solution is a mobile application that provides an augmented reality experience to the user due to its self-awareness about his location and about the tasks that the he is performing. This application complements the current kiosks system in which it is integrated, providing most of its functionalities. © Springer International Publishing AG 2017.


Peixoto H.,Centro Hospitalar Do Tamega E Sousa Epe | Santos M.,University of Minho | Abelha A.,University of Minho | Machado J.,University of Minho
Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics) | Year: 2012

Healthcare systems have to be addressed in terms of a wide variety of heterogeneous, distributed and ubiquitous systems speaking different languages, integrating medical equipments and customized by different entities, which in turn were set by different people aiming at different goals. Demands of information within the healthcare sector range from clinically valuable patient-specific information to a variety of aggregation levels for follow-up and statistical and/or quantifiable reporting. The main goal is to gathering this information and present it in a readable way to physicians. In this work we show how to achieve interoperability in healthcare institutions using AIDA, an interoperability platform developed by researchers from the University of Minho and being used in some major Portuguese hospitals. © 2012 Springer-Verlag.

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