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Stocker A.,Virtual Vehicle Research Center | Richter A.,University of Zurich | Kaiser C.,Virtual Vehicle Research Center | Softic S.,CAMPUS 02 University of Applied Sciences
Aslib Journal of Information Management | Year: 2015

Purpose – Despite a growing demand for enterprise search from practice, little is known about its implementation from an academic perspective. As the few available practice-oriented investigations show, enterprise search user satisfaction is rather low. The purpose of this paper is therefore to explore user-centric barriers of enterprise search implementation in order to increase user satisfaction. Design/methodology/approach – Results are built on a qualitative user study in an R&D organization. Findings are gained from think-aloud observations introduced by semi-structured interviews in which ten knowledge workers explore a newly implemented enterprise search tool. Findings – Findings illustrate barriers that knowledge workers have to overcome when adopting enterprise search to find project-relevant documents. Implementation barriers relate to selection for keywords, search query formulation, availability and adequacy of metadata, relevance judging of search results, current search strategies, and overall perception of enterprise search usefulness. Research limitations/implications – Limitations address the piloted enterprise search software, along with its specific configuration and scope, the chosen research approach of generating qualitative findings from a single case, and the size of the involved sample of engineers. Implications address measures to increase enterprise search adoption. Practical implications – This study provides project managers with knowledge to take appropriate actions in the early phases of enterprise search implementation, and even prior to that, to raise the success of enterprise search projects. It contributes to a better understanding of enterprise search engine user needs and assists in concretizing user requirements. Originality/value – While existing studies primarily focus on advancing the technical perspective of search in organizations, the author elaborate on the under-investigated social and organizational aspects. The author furthermore stress the importance of user-centered approaches for enterprise search adoption. © 2015, Emerald Group Publishing Limited. Source

Weitlaner D.,CAMPUS 02 University of Applied Sciences
ACM International Conference Proceeding Series | Year: 2016

Literature agrees that corporate culture is decisive for the success of business process management (BPM). A BPM-supportive culture is characterized by several facets, but it has not been examined so far how pronounced the single bricks are in corporate practice and which organizational characteristics are beneficial or detrimental to the development of a process culture. This paper addresses this gap and analyzes survey data of Austrian firms. Especially teamwork, customer focus, and lived processes by the management exhibit high levels of maturity. Backlog demand exists in regard to the use of a common process language. Whereas a company's age seems to hamper the achievement of cultural process maturity, the relative amount of BPM staff and the years of active BPM engagement are beneficial. © 2016 ACM. Source

Schweighofer P.,CAMPUS 02 University of Applied Sciences | Ebner M.,University of Graz
Future Internet | Year: 2015

The significance of approaches to technology-enhanced learning (TEL) has increased rapidly during the last few years. Nowadays in education different approaches such as game-based learning, web-based learning, video-based online courses, and many others are used on a daily basis. However, what defines the success of technology-enhanced learning approaches and how can such approaches be developed in a structured way? Furthermore, what different aspects have to be considered while doing so? To answer these questions, 4567 publications were analyzed in this present literature review in order to recognize the different aspects of implementing technology-enhanced learning approaches. Finally, 20 categories are defined in four main areas that summarize all the aspects in the field of technology-enhanced learning. Moreover, the study also reveals research areas that are important but hardly investigated in the observed journals of this study. © 2015 by the authors. Source

Ehrenhofer C.,CAMPUS 02 University of Applied Sciences | Kreuzer E.,CAMPUS 02 University of Applied Sciences
Annual SRII Global Conference, SRII | Year: 2012

This paper outlines the increasing challenges and perspectives of service innovation in new business models and the relationship between service innovation and business development procedures such as service engineering and business model design concepts. It describes the main drivers of service innovation and identifies what makes service innovation so important today, consequences for (service) business modeling as well as the implications for an integrated development approach of service and business model innovation. A comparative analysis shows that in general Osterwalder's Business Model Design approach compliments the strategy-based service engineering process well in most areas. Using the toolbox of the Business Model Canvas complemented by specific methods and tools from the service engineering approach, new complex service systems can be developed in a systematic and holistic manner. Our findings from applying the theoretical results in a case study to developing a new business model for a cloud-based SaaS solution show that business modeling needs to be continuously cross-linked to the entire service engineering process to adapt to ever changing customer needs and vice versa. © 2012 IEEE. Source

Kohlbacher M.,CAMPUS 02 University of Applied Sciences | Weitlaner D.,CAMPUS 02 University of Applied Sciences
IEEE International Conference on Industrial Engineering and Engineering Management | Year: 2011

Business process orientation means focusing on the organization's business processes instead of placing emphasis on functional structures or hierarchies. In this paper we discuss the approach of process cascading and segmentation, a design principle which helps organizations to build its structure around its customer-oriented business processes. Cascading of processes is an approach where the organization's business process design is based on internal customer-supplier relationships which ensure that every business process of the organization has a clearly defined (internal) customer which places an order and also receives the results. Segmentation of business processes refers to the idea of creating process variants of business processes which face heterogeneous market and/or customer. Both principles - cascading and segmentation of business processes - complement each other. We show how these design principles are applied in practice by using an Austrian manufacturing firm as a case study. © 2011 IEEE. Source

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