Basking Ridge, NJ, United States
Basking Ridge, NJ, United States

Avaya Inc. is a multinational corporation privately held which engineers, designs, manufactures, and sells as a global provider of business communications and collaboration systems. The international headquarters is in Santa Clara, California, United States. The company supplies contact centers, networking , SDN, unified communications , and video products services. Wikipedia.


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A computer-implemented method for packet switching in a transport network is described. The method comprises receiving a data packet at a first data switching device, the data packet having an existing header and being received from a customer network, the first data switching device being an edge node of a transport network. Encapsulating the data packet using a transport network header, the transport network header having a data structure that includes a transport device address space and a virtual local area network, VLAN, indicator space. Encapsulating the data packet includes setting a first portion of bits within the transport device address space, such that the first portion of bits indicates a data switching device address that is a node within the transport network. Encapsulating the data packet includes setting a second portion of bits within the transport device address space, such that the second portion of bits indicates a flow identifier. Selecting a forwarding path to a next-hop node of the transport network by using the flow identifier from the transport device address space as computational input for selecting the forwarding path. Forwarding the data packet to the next-hop node in the transport network using the selected forwarding path.


Patent
Avaya | Date: 2016-05-31

One or more implementations can include methods, systems and computer readable media for elastic wireless control planes. In some implementations, the method can include evaluating one or more elastic wireless control plane mode factors, and partitioning each of a plurality of access points into one of an active mode group and a sleep mode group based on the evaluating. The method can also include determining a number of wireless control plane instances needed based on the partitioning. The method can further include activating the number of wireless control plane instances and shutting down any excess wireless control plane instances beyond the number.


A method of facilitating a multi-participant communication session with an efficient use of network bandwidth and processing resources is described. The processing resources are made available to the session participants via a switching fabric and composites of less active session participants can be used to minimize the bandwidth utilization between a media server and endpoints.


Implementations relate to configuration of networks using client device access of a remote server. In some implementations, a method includes requesting a management server from an end device for shortest path bridging (SPB) configuration information for the end device to communicate on an SPB network, where the end device communicates with the management server over a non-SPB connection. The SPB configuration information is received from the management server, and the SPB configuration information is sent to an edge configuration device connected to the end device, where the SPB configuration information causes configuration of the edge configuration device to allow communication of the end device on the SPB network.


A telecommunication device includes an image capture system that captures an image of a local participant in a telecommunication session, the image comprising foreground and background images defined by plural pixels, each of the pixels having a pixel magnitude related to a sample of the image at a spatial location of the respective pixel and a background modifier that segments plural pixels of the captured image into foreground and background sets of pixels, replaces the background set of pixels with a template set of pixels to form a new background set of pixels, selected pixels in the template set of pixels having a different magnitude than a magnitude of the corresponding pixel in the background set of pixels replaced by the selected pixel, and combines the new background set of pixels with the foreground set of pixels to form modified image information for transmission to a remote endpoint. A background selector selects the template set of pixels from among multiple template sets of pixels based on an attribute of a remote endpoint or remote participant associated with the remote endpoint.


An electronic communication is received from a first communication device by a multi-tasking operating system. For example, a customer has entered a service request at a web site, which is received by the multi-tasking operating system. The electronic communication comprises a plurality of items of information associated with a service request. An accuracy level for the plurality of items of information is determined. The accuracy level for the plurality of items is based on a history of prior electronic communications. In response to determining the accuracy level for the plurality of items of information associated with the service request, a communication system associated with a contact center and/or a contact center agent is identified. In response to identifying the communication system associated with the contact center and/or contact center agent, the electronic communication is routed to the communication system associated with the contact center and/or contact center agent.


Patent
Avaya | Date: 2015-11-24

Associating customers of a contact center with their social media presence may provide mutual benefits to the customer and contact center. For example, a business operating a contact center can receive information about their current and potential customers and customers can receive additional information, incentives, or other perks by allowing access to their social media profile. When a customer initially calls a contact center, they are provided with a code and asked to post the code on a page or other aspect of the companys social media presence. The social media identity of the customer can then be associated with the customer placing the call. The call center can then access additional information about the customer and respond accordingly.


Associating callers of a contact center with their social media identity may provide mutual benefits to the caller and contact center. For example, a business operating a contact center can receive information about their current and potential customers and customers can receive additional information, incentives, or other perks by allowing access to their social media profile. When a caller initially calls a contact center, they are prompted, and possibly incentivized, to provide a social media identity. The social media identity may or may not have an affinity with an organization on the social media website. If not, the caller is provided with the opportunity to establish the affinity. If the caller does establish the affinity, the call may be identified as having a positive sentiment or negative sentiment if the caller does not do so. The call, or future calls, with the caller may then be processed accordingly.


Associating callers of a contact center with their social media identity may provide mutual benefits to the caller and contact center. For example, a business operating a contact center can receive information about their current and potential customers and customers can receive additional information, incentives, or other perks by allowing access to their social media profile. When a caller initially calls a contact center, they are prompted, and possibly incentivized, to check into a virtual venue. The caller may then be known, via an associated social media identity, to the contact center. The virtual venue may then receive access to comments and other posts, such as endorsements, provided by connects to the social media identity and process the call in accordance with the sentiment or utilize the social media network for post-call follow-up.


Patent
Avaya | Date: 2017-02-10

A flow based routing method and apparatus selects a path from a plurality of different paths for assignment to a flow. The path is selected based on traffic performance measurements which identify relative congestion and performance of the different paths, so that traffic flows can be diverted away from network congestion points, thereby allowing network resources to be load balanced at a flow granularity. The present invention may be configured on physical or virtual links on an NE to enhance the forwarding of packets using the primary link and one or more alternate links to any given destination.

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