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Birmingham, Bulgaria

Gholami R.,Operations and Information Management Group | Ogun A.,Aston Business School | Koh E.,National University of Singapore | Lim J.,National University of Singapore
Journal of Electronic Commerce in Organizations | Year: 2010

The payment system of a country plays a crucial role in its economy; however, despite the benefits of e-Payment and efforts by financial authorities, Nigeria still has a low e-Payment adoption rate. In this regard, there is an urgent need to investigate the factors that affect individuals' intention to adopt e-Payment. Drawing on the unified theory of acceptance and use of technology (UTAUT) model, this paper develops a theoretical model for e-Payment adoption in Nigeria. Additionally, a survey was conducted on 500 respondents with 213 complete responses received to test the model, and results show that perceived benefits, effort expectancy, social influence, trust, awareness, and demographic variables affected individuals' intention to adopt e-Payments. Based on the findings, managerial and theoretical implications are deliberated. Copyright © 2010. Source


Schroeder A.,Aston Business School | Aubert B.A.,Victoria University of Wellington
2015 International Conference on Information Systems: Exploring the Information Frontier, ICIS 2015 | Year: 2015

All organizational information systems will at some point in time be decommissioned. Yet, current IS research is predominantly focused on the adoption and implementation of an information system. It pays scarce attention to the final phase of a working IT system and the substantial theoretical implications of its decommissioning. This research in progress draws on the broader notion of 'exit' and 'barriers to exit' to position the decommissioning of working IT systems in a wider theoretical framework. It seeks to develop a sound conceptualization of IT exit and its barriers by analyzing the exit literature from related business disciplines. The conceptualization identifies IT exit as multi-phased longitudinal process with extensible transition points. This refined understanding will provide the basis for an impending empirical investigation that identifies specific IT-specific barriers to exit and their impact on individual phases in the IT exit journey. The steps of this forthcoming investigation are outlined. Source


Rehme J.,Linkoping University | Nordigarden D.,Linkoping University | Chicksand D.,Aston Business School
International Journal of Energy Sector Management | Year: 2015

Purpose – This paper aims to investigate the manner in which technological innovation in the European electrical-grid sector has developed by focusing, in particular, on the effect of public policy on innovation. To achieve this aim, this paper highlights how technological innovation and development progressed from the 1960s to the 1980s, and contrasts this period with the deregulated/privatization environment. Design/methodology/approach – The paper is based on a series of in-depth multiple company case studies of grid companies, some of their suppliers and other actors in their broader business network. Empirical data were collected through 55 interviews. Findings – The authors find that a phase of mutual collaboration was encouraged in the first period, which led to strong technological innovation with a focus on product quality and the development of functionality. Buyers played a pivotal role in the development of products and posed technical requirements. In contrast, the current role of the buyer has transformed principally into one of evaluating competing bids for specific projects. Today, buyers face increasing pressure to substantially lower CO2 emissions and transform the energy grid system. These goals are difficult to achieve without a new way of thinking about innovation. Research limitations/implications – Models to achieve innovation must not only focus on individual research projects; instead, the innovation should be factored into normal business dealings in the supply chain. Practical implications – We propose that policymakers and regulators need to: accommodate for innovation and address the collaborative elements of innovation when developing policies and regulations. Furthermore, regulators have the option of either developing a strategic vision for the electrical-grid network or incorporating sustainability into the evaluation of electrical grids and, thus, consumers’ willingness to pay. Originality/value – This paper makes a distinctive contribution in the area of innovation for electrical grids. Our paper shows how innovation and the development of new technology for electrical grids changed over time. Furthermore, this paper describes the energy sector in terms of a business network comprising the different actors involved in innovation and development and, thus, their role in the energy supply chain. © 2015, Emerald Group Publishing Limited. Source


Evanschitzky H.,Aston Business School | Groening C.,University of Missouri | Mittal V.,Rice University | Wunderlich M.,T-Mobile
Journal of Service Research | Year: 2011

In small-service settings, how do owner satisfaction, front-line employee satisfaction, and customer satisfaction relate to one another? The authors use generalized exchange theory (GET) to examine how satisfaction levels of these three constituents are reciprocated. The authors examine a European franchise system comprising 50 outlets, 933 employees, and 20,742 customers. Their results show two important findings. First, the effect of owner-franchisee's satisfaction on customer satisfaction is fully mediated by front-line employee satisfaction. Thus, managers of a service outlet can strongly impact the satisfaction and behavioral intentions of their customer base, even without direct contact with them. Second, the link between customer satisfaction and purchase intention is moderated by employee satisfaction at an outlet. The link between customer satisfaction and customer purchase intentions is almost twice as strong when employees are satisfied than when they are not. Thus, there is a "doublepositive effect:" not only does higher employee satisfaction at an outlet directly lead to higher customer satisfaction but it also indirectly strengthens the association between customer satisfaction and their repurchase intentions. © The Author(s) 2011. Source


Ganotakis P.,University of Birmingham | Hsieh W.-L.,Aston Business School | Love J.H.,Aston Business School
Production Planning and Control | Year: 2013

This article investigates whether (1) cross-functional integration within a firm and the use of information systems (IS) that support information sharing with external parties can enhance integration across the supply chain and wider networks and (2) whether collaboration with customers, suppliers and other external parties leads to increased supply chain performance in terms of new product development and introduction of new processes. Data from a high-quality survey carried out in Taiwan in 2009 were used, and appropriate econometric models were applied. Results show that the adoption of IS that enhance information sharing is vital not only for the effective communication with suppliers and with wider network members, but their adoption also has a direct effect across a firm's innovative effort. Cross-functional integration appears to matter only for the introduction of an innovative process. Collaboration with customers and suppliers affected a product's design and its overall features and functionality, respectively. © 2013 Copyright Taylor and Francis Group, LLC. Source

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