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Kuala Lumpur, Malaysia

Norzaidi M.D.,University Technology of MARA | Chong S.C.,Asian Institute of Finance | Salwani M.I.,University Technology of MARA | Lin B.,Louisiana State University in Shreveport

Purpose: The purpose of this paper is to investigate whether intranet functionalities predict perceived usefulness, which in turn influences intranet usage and whether such usage affects job performance of managers. Design/methodology/approach: About 150 of 357 managers engaged by numerous organizations in the port industry in Malaysia, namely port authority, terminal operator, marine department, immigration department, and royal customs and excise department which utilized intranet were sampled using a set of self-reporting questionnaires. Findings: The results of structural equation modeling indicate that intranet functionalities influence perceived usefulness, usage, and indirectly predict port managers' performance. Research limitations/implications: The paper focuses only on the perspective of intranet usage among middle managers working in the port industry in Malaysia. Practical implications: Suggestions are provided on how the maritime industry in particular and other industries in general can improve their intranet adoption to achieve organizational goals. Originality/value: This paper draws attention to the imperative of having proper intranet functionalities in place in light of its indirect impact on job performance improvements. © Emerald Group Publishing Limited. Source

Chong H.Y.,University Tunku Abdul Rahman | Balamuralithara B.,University Tunku Abdul Rahman | Chong S.C.,Asian Institute of Finance
Industrial Management and Data Systems

Purpose - The purpose of this paper is to propose a conceptual model which is aimed at assisting end-users, i.e. construction practitioners who are without a proper legal background for effective administration of construction contracts, to enable them to make correct interpretations and decisions in dealing with vast amount of legal information. Design/methodology/approach - This study proposes the application of data warehouse technology in the contract administration process of the construction industry. Upon identification of a comprehensive list of problems associated with construction contracts based on the feedback from 12 reputed experts in the construction industry, a conceptual model is developed using data flow diagram. Findings - The results show that data warehouse technology is feasible and practical to the construction practitioners in the contract administration process. Research limitations/implications - This research focuses only on the development of a conceptual model and thus the practicability aspect of the model is a major concern. As such, the resulting practical implications are limited and are constrained only to the construction industry in Malaysia, raising the question of generalizability of the proposed model, as well as across different industries and countries. Practical implications - It is posited that the proposed conceptual model, when implemented, would enable construction practitioners to administer construction contracts with better clarity and accuracy, so that interpretation errors and disputes can be mitigated. This will facilitate the development of harmonious working relationships. Originality/value - The application of data warehouse technology in contract administration is rather new in the construction industry. The conceptual model thus offers a more effective and proactive approach in construction contract administration towards dispute resolution and/or prevention. © 2011 Emerald Group Publishing Limited. All rights reserved. Source

Loo W.H.,Multimedia University | Yeow P.H.P.,Monash University | Chong S.C.,Asian Institute of Finance
Journal of Global Information Technology Management

MyKad is the world's first multipurpose smart national identical card (NIC). The research investigates issues related to Malaysians' acceptance of MyKad NIC. A questionnaire was designed and two hundred samples were collected from citizens. The data were analyzed using descriptive and inferential statistics. Results show that Perceived Credibility, Performance Expectancy, Facilitating Conditions, and Anxiety are direct determinants in influencing Intention to Use. Results also reveal that Malaysians have mediocre acceptance of MyKad NIC owing to the above determinants. Recommendations are given to increase the acceptability of smart NIC which are useful for countries implementing smart NIC initiatives. © 2001 Ivy League Publishing. Source

Tan K.S.,Multimedia University | Chong S.C.,Asian Institute of Finance | Loh P.L.,Multimedia University | Lin B.,Louisiana State University in Shreveport
International Journal of Mobile Communications

This study aims to investigate the factors influencing adoption of electronic banking (e banking) and mobile banking (m-banking) and to identify customer preferences in choosing either e-banking or m-banking when conducting transactions. The findings from 184 customers indicate that perceived usefulness, perceived ease of use, convenience, computer efficacy, device features and security influence the adoption of e-banking. Similar findings are obtained for m-banking adoption, except for mobile phone efficacy and device features. The majority of respondents prefer e-banking to m-banking. The results provide banks with prioritisation of determinants for developing appropriate strategies to encourage the adoption of e-banking and m-banking. Copyright © 2010 Inderscience Enterprises Ltd. Source

Chong C.W.,Multimedia University | Chong S.C.,Asian Institute of Finance | Lin B.,Louisiana State University in Shreveport
Expert Systems with Applications

This paper investigates the effect of organizational demographic variables on successful knowledge management (KM) implementation which insofar has not been thoroughly reported in the KM literature. For meaningful results to be generated, four organizational demographic variables, namely functional areas, years of KM involvement, KM development stage, and degree of knowledge intensity were moderated against a comprehensive set of KM activities, which comprise of KM preliminary success factors, KM strategies and KM processes, with organizational performance. The respondents comprised of middle managers working in the telecommunication industry in Malaysia. Based on the data collected from 289 respondents using a set of structured questionnaire, the results reveal that all the four demographic characteristics interacted with the degree of implementation of the KM activities, while three of the characteristics, with exception of functional areas, show significant relationships with organizational performance. The contributions of the paper, along with the implications of the results are discussed and interpreted to provide guidance to organizations for improved business performance through KM implementation success. © 2010 Elsevier Ltd. All rights reserved. Source

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