Anglian Water

Peterborough, United Kingdom

Anglian Water

Peterborough, United Kingdom

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News Article | May 11, 2017
Site: www.theguardian.com

Fears of a drought are rising after an exceptionally dry spell and water companies are asking customers to save water, but the vast amount of water that leaks from company pipes every day has not fallen for at least four years, according to a Guardian analysis. Furthermore, many companies in the parched south and east of England have been set leak reduction targets for 2020 of zero or even targets that could allow leakages to increase. Critics blame a system where it is “cheaper to drain a river dry than fix a leak” and say it is unfair to place the water saving burden on customers while 20% of all water leaks out before it even reaches homes. The UK has seen the driest October to March period for 20 years followed by an extremely dry April in England and Wales, where rainfall was two-thirds below normal, leaving many farmers worried. River flows are now below normal in 35 out of 41 sites monitored by the Environment Agency. In the populous south-east region in April, rainfall was just 20% of the long term average. Middlesex was the driest county with just 12% of expected rain, while central London had only 9%. The outlook for the next few months remains dry. The lack of rain, called “particularly acute” in the south-east by the Centre for Ecology and Hydrology, prompted some water companies to ask customers to save water by, for example, ensuring washing machines and dishwashers are fully loaded. But data from the water industry regulator Ofwat shows more than three billion litres of water leaks every day, a level unchanged for at least four years and just 7% lower than the level in 2000. Major companies across the south and east, including Thames, Anglian and Southern have seen no significant reduction and one company, Essex and Suffolk Water has seen leaks rise by 15%, according to the Ofwat figures. The leak reduction targets set by Ofwat for the period 2015 to 2020 are zero for six companies in the south and east and for Anglian, Southern and Essex and Suffolk, the targets would allow more leakage than the levels already achieved by the companies. ‘The fact that water companies have made no progress in reducing water leakage over the past four years highlights the lack of focus and pressure from government on this issue,” said Sue Hayman, shadow environment secretary. “It is unfair that consumers are being asked to save water when companies are set unambitious targets.” Rose O’Neill, water policy manager at WWF, said: “Customers routinely tell companies [reducing leaks] is their top priority, yet a third of all water that is taken from the natural environment is still wasted, through leaky pipes, inefficient processes, and waste in the home.” She said water companies and Ofwat account for the cost of fixing leaks but not of taking water out of the environment: “This means it is cheaper to drain a river dry than fix a leak and is one of the reasons we have seen so many rivers dry up this spring.” Ofwat said water companies have to compare fixing leaks with other options, such as driving down customer demand or taking more water from rivers and acquifers, and said companies face financial penalties if leakage targets are missed. The next targets will be set in 2019 and a spokeswoman said: “We have proposed a series of measures to make leakage performance commitments more stretching.” The government’s official advisers, the Committee on Climate Change (CCC), warned in 2016 that water shortages were one of the most serious impacts of global warming in the UK, with even modest temperature rises leading to “severe” water shortages in England. The CCC said measures to reduce both leakage and demand are needed. Thames Water is the biggest water company in England and also the leakiest, with 20,500 litres escaping every day per kilometre of main, more than double the national average, and equating to 171 litres per property per day. “We are determined to bring the rate down,” said a company spokesman. “But large scale mains replacements are disruptive, especially with two-thirds of our network running under the busiest and hardest to reach roads in London.” A spokesman for Essex and Suffolk Water said: “Our leakage target has been the same since 2010 and is agreed with Ofwat based on the most efficient use of our customers’ money.” He said the company had one of the lowest leak rates when measured per property and that recent rises were due to variable weather and remained below the Ofwat target. Southern Water has been set a target of 87m litres per day on average from 2015-2020, though this is above the actual leakage in 2015-16 of 84Ml/day. A spokesman said freezing winters cause more burst pipes: “Therefore, we try to outperform our target during mild winters, so when we have a harsh winter we have some room to take the adverse weather into account.” Paul Valley, a director at Anglian Water, said Ofwat’s leakage targets were too weak. “We don’t believe it’s good enough to stop at the targets set by our regulator, not when reducing leakage is so important to customers and so vital for us in this dry part of the country. Addressing the challenge of leakage is one of the reasons we can be confident that there won’t be a hosepipe ban in the Anglian Water region this summer.” He said the company is aiming to beat the 2020 target set by Ofwat by 10%: “We’re going further than most of the industry. This is a plan that our customers explicitly supported when we spoke to them about it.”


News Article | May 21, 2017
Site: www.theguardian.com

Nils Pratley (Labour’s water renationalisation plan is a damp squib, 17 May) argues that there is no need to renationalise water because regulation is enough to tame the monopolistic behaviour of the private operators. This argument is not convincing when you look at the experience with water privatisation since 1989. First, the private companies have prioritised paying dividends to shareholders over providing good quality and affordable water services to consumers. Overcharging – the result of price hikes and tactics that include gaming the regulatory system and fraudulent behaviour – has led to a concerning increase in water poverty. In 2009/10, an estimated 23.6% of households in England and Wales were spending more than 3% of their income on water and sewerage (11.5% were spending over 5% of their income). Second, the economic regulator Ofwat is part of the problem. For over 25 years it has presided over profit-seeking and increasing water poverty. As Ofwat has selectively defined its own remit to exclude the protection of vulnerable consumers, there is no reason to expect that it would champion the water-poor on a future government’s say-so. As to the other arguments advanced, research by the Public Services International Research Unit (PSIRU) shows no evidence of superior private efficiency, either in the UK or internationally. Bringing water back into public hands (as Paris did in 2010, followed by a rapidly growing number of cities in developed and developing countries) allows for an ambitious social and environmental agenda that cannot happen under private management. Another international lesson is that private companies regularly overestimate the costs of nationalisation to discourage any such attempts. Financing these costs always makes economic sense in the long term. What is needed in England and Wales is not tinkering with a privatised system that has failed to deliver on its promises but radically changing the priorities of water operators so that people come before profit. By abolishing the payment of dividends and lowering the cost of financing investment, nationalisation can do just that. Dr Emanuele Lobina Principal lecturer, PSIRU, University of Greenwich, London • Your article on water leakage (Fifth of water supply leaks before it gets to taps, amid drought warnings, 12 May) was right to say companies needed to do more. But it was wrong to suggest that any leading company, like ours, would tolerate leakage rising again. For the 4 million customers living in the Anglian Water region there will be no hosepipe ban this summer. That’s despite it being a dry region and the recent low rainfall. Our work on leakage is one of the reasons we can be so confident in reassuring customers of this. We’ve set our own ambitious targets because we operate in the driest part of the country and because we know leakage matters to customers. Investing more to stop leaks and go further than any other company was central to our five-year business plan – a plan that our customers explicitly supported when we spoke to them about it. Reducing leakage requires sustained effort over decades. We know this because that is the trajectory we are on; going further than most of the industry, because we know it’s right for our customers, and for the environment. Having made reductions every year since privatisation, our leakage is at record low levels – around half the national average. That’s in the face of a 33% increase in the population we serve. Despite this we still put the same amount of water into supply as we did nearly 30 years ago, which is only possible because of our performance on leakage, approach to voluntary metering, and encouraging customers to be water efficient too. We have set the most ambitious targets in the industry and we will go further, which is why we have a 300-strong leakage team working day and night and using every technology at their disposal, including thermal imaging drones and specialist robots. By 2020 we will have spent £124m in just five years to drive leakage down. Our war on leakage isn’t about meeting regulatory targets, it’s about beating them. We hate leaks as much as our customers do, and the suggestion that our hundreds of passionate leakage experts would take their foot off the gas now does their ambition a disservice. Peter Simpson Chief executive, Anglian Water • Read more Guardian letters – click here to visit gu.com/letters


SMi Group release new interview with Innovation Manager of Sutton and East Surrey Water, Jeremy Heath, ahead of his talk at the 6th Annual Smart Water Systems this April. London, United Kingdom, February 15, 2017 --( At the conference, Jeremy will discuss the smart network developments by giving an update on data collection, processing, display and mobilisation. With over 20 years of experience in the Water Industry, and a background in both mechanical engineering and database applications, Jeremy is responsible for the management of innovation within SESW. This involves both the development of an innovation culture and the introduction of new technologies into the Water Industry, in particular the Smart Water Network. This innovative network will be built on enhanced sensors, a communication layer, intelligent processing, intuitive graphical displays and workforce mobilisation. In the run up to the conference, SMi spoke to Jeremy about his work and data communications. How would you define the smart water industry from your view? "We’re still finding our way a bit. The technologies involved are really new and stitching them all together into a workable solution is a real task. It takes a challenging combination of IT, communication systems, network knowledge, data analysis and presentation solutions, and many of these are at the cutting/bleeding edge. However, there is real enthusiasm for a working solution and we are seeing some really great trials." How does Sutton & East Surrey Water prevent DRIP? "A lot of it is about data ownership. Ensure that staff make good use of the data and feel a sense of responsibility for making sure it is correct. The other key point is to process and disseminate the data as near to real time as possible. When data is trustworthy, accurate and timely, it is an invaluable tool." What improvements does the smart water industry need? "Discussions with our customers to develop the most effective use cases for the smart networks. There is a danger that we carry out this work simply because the opportunity is there, but these networks must drive both increased network knowledge and customer satisfaction." The full interview is available to read in the event download centre at http://www.smart-water-systems.com/prcom. Notable presenters at the conference include: Thames Water, Scottish Government, WaterSmart Software, United Utilities, Veolia, Northumbrian Water, Severn Trent, Southern Water, Energy Saving Trust, Irish Water, University of Exeter. Latest registered attendees for the event include: Anglian Water, Jersey Water, Thames Water, Bristol Water, South East Water, South Staffs Water, Scottish Water, Oxera, Kamstrup, Wheatley Associates Ltd, VCS Denmark, De Watergroep, RWE and Sensus UK Systems Ltd. For an example of who you could meet, please download the past attendee list from our website. For those looking to attend, there is a £100 early bird saving available online ending on 28th February 2017. SMi’s 6th annual conference: Smart Water Systems 24th - 25th April 2017 Copthorne Tara Hotel, London UK http://www.smart-water-systems.com/prcom Contact Information: Media: contact Theresa Chung on +44 (0)20 7827 6068 or email tchung@smi-online.co.uk Delegate Registration: contact Andrew Gibbons on Tel: +44 (0)20 7827 6156 / Email: agibbons@smi-online.co.uk About SMi Group Established since 1993, the SMi Group is a global event-production company that specializes in Business-to-Business Conferences, Workshops, Masterclasses and online Communities. We create and deliver events in the Defence, Security, Energy, Utilities, Finance and Pharmaceutical industries. We pride ourselves on having access to the world’s most forward thinking opinion leaders and visionaries, allowing us to bring our communities together to Learn, Engage, Share and Network. More information can be found at http://www.smi-online.co.uk London, United Kingdom, February 15, 2017 --( PR.com )-- SMi Group have released an interview with Jeremy Heath, Innovation Manager at Sutton and East Surrey Water, ahead of his talk at the 6th annual Smart Water Systems conference in London on 24 and 25th April 2017.At the conference, Jeremy will discuss the smart network developments by giving an update on data collection, processing, display and mobilisation.With over 20 years of experience in the Water Industry, and a background in both mechanical engineering and database applications, Jeremy is responsible for the management of innovation within SESW. This involves both the development of an innovation culture and the introduction of new technologies into the Water Industry, in particular the Smart Water Network. This innovative network will be built on enhanced sensors, a communication layer, intelligent processing, intuitive graphical displays and workforce mobilisation.In the run up to the conference, SMi spoke to Jeremy about his work and data communications.How would you define the smart water industry from your view?"We’re still finding our way a bit. The technologies involved are really new and stitching them all together into a workable solution is a real task. It takes a challenging combination of IT, communication systems, network knowledge, data analysis and presentation solutions, and many of these are at the cutting/bleeding edge. However, there is real enthusiasm for a working solution and we are seeing some really great trials."How does Sutton & East Surrey Water prevent DRIP?"A lot of it is about data ownership. Ensure that staff make good use of the data and feel a sense of responsibility for making sure it is correct. The other key point is to process and disseminate the data as near to real time as possible. When data is trustworthy, accurate and timely, it is an invaluable tool."What improvements does the smart water industry need?"Discussions with our customers to develop the most effective use cases for the smart networks. There is a danger that we carry out this work simply because the opportunity is there, but these networks must drive both increased network knowledge and customer satisfaction."The full interview is available to read in the event download centre at http://www.smart-water-systems.com/prcom.Notable presenters at the conference include: Thames Water, Scottish Government, WaterSmart Software, United Utilities, Veolia, Northumbrian Water, Severn Trent, Southern Water, Energy Saving Trust, Irish Water, University of Exeter.Latest registered attendees for the event include: Anglian Water, Jersey Water, Thames Water, Bristol Water, South East Water, South Staffs Water, Scottish Water, Oxera, Kamstrup, Wheatley Associates Ltd, VCS Denmark, De Watergroep, RWE and Sensus UK Systems Ltd. For an example of who you could meet, please download the past attendee list from our website.For those looking to attend, there is a £100 early bird saving available online ending on 28th February 2017.SMi’s 6th annual conference:Smart Water Systems24th - 25th April 2017Copthorne Tara Hotel, London UKhttp://www.smart-water-systems.com/prcomContact Information:Media: contact Theresa Chung on +44 (0)20 7827 6068 or email tchung@smi-online.co.ukDelegate Registration: contact Andrew Gibbons on Tel: +44 (0)20 7827 6156 / Email: agibbons@smi-online.co.ukAbout SMi GroupEstablished since 1993, the SMi Group is a global event-production company that specializes in Business-to-Business Conferences, Workshops, Masterclasses and online Communities. We create and deliver events in the Defence, Security, Energy, Utilities, Finance and Pharmaceutical industries. We pride ourselves on having access to the world’s most forward thinking opinion leaders and visionaries, allowing us to bring our communities together to Learn, Engage, Share and Network. More information can be found at http://www.smi-online.co.uk Click here to view the list of recent Press Releases from SMi Group


Company awarded for driving improvements in Anglian Water’s customer relations via its innovative communications software solution London, January 4th, 2017 - Interoute, owner-operator of one of Europe's largest, most advanced networks and global cloud services platforms, has been awarded for its contribution to Anglian Water’s Service Incentive Mechanism (SIM) programme in this year’s Anglian Water Supplier Awards. The SIM, set by industry regulator Ofwat, measures the quality of service provided by companies to their household customers, awarding a score out of 100. Interoute accepted the award for its Web Callback and CLI Lookup solutions at a ceremony in Newmarket on the 1st December. The company’s innovative approach helped Anglian Water to provide a smooth customer communication service, with transparent call-back requests and improved customer identification for Anglian Water staff. The Web Callback solution enables customers to request a call-back from Anglian Water’s website to discuss an issue, and receive an indication of when the call will be made. The alert service allows staff to serve urgent requests faster, and improves transparency for customers. In tandem with this, the CLI Lookup solution has transformed employees’ ability to recognise callers by matching incoming telephone numbers to their active account number. Staff can implement intelligent queueing, addressing the most urgent requests first - for example, in areas where there is a known operational issue, such as a water outage. Immediate positive feedback was received from customers, with 100% of customers surveyed by Anglian Water about the new Web Callback service scoring it the highest mark of 5 for “Very Satisfied”. Andrew Bacon, Customer Service Manager at Anglian Water, said: “Delivering excellent customer service is at the heart of what we do and Interoute really delivered for us. Along with their partner QueueLogic they took a truly collaborative approach; understood what we wanted and why, and gave us solutions in a very challenging timescale that our customers really appreciate. A well-deserved award.” Philip Grannum, EVP for UK sales at Interoute, said: “Interoute worked with Anglian Water to come up with solutions that would achieve a direct and visible impact on the quality of service delivered to households across the East of England. Our delivery of these two new initiatives was done collaboratively and to an aggressive timescale, paying close attention to Anglian Water’s transformation needs. We are delighted to have been recognised in this way and look forward to future projects with Anglian Water.” Forward-Looking Statements This communication contains certain forward-looking statements. A forward-looking statement is any statement that does not relate to historical facts and events, and can be identified by the use of such words and phrases as “according to estimates”, “aims”, “anticipates”, “assumes”, “believes”, “could”, “estimates”, “expects”, “forecasts”, “intends”, “is of the opinion”, “may”, “plans”, “potential”, “predicts”, “projects”, “should”, “to the knowledge of”, “will”, “would” or, in each case their negatives or other similar expressions, which are intended to identify a statement as forward-looking. This applies, in particular, to statements containing information on future financial results, plans, or expectations regarding business and management, future growth or profitability and general economic and regulatory conditions and other matters affecting Interoute. Forward-looking statements reflect the current views of Interoute’s management (“Management”) on future events, which are based on the assumptions of the Management and involve known and unknown risks, uncertainties and other factors that may cause Interoute’s actual results, performance or achievements to be materially different from any future results, performance or achievements expressed or implied by these forward-looking statements. The occurrence or non-occurrence of an assumption could cause Interoute’s actual financial condition and results of operations to differ materially from, or fail to meet expectations expressed or implied by, such forward-looking statements. Interoute’s business is subject to a number of risks and uncertainties that could also cause a forward-looking statement, estimate or prediction to differ materially from those expressed or implied by the forward-looking statements contained in this communication. The information, opinions and forward-looking statements contained in this communication speak only as at its date and are subject to change without notice. Interoute does not undertake any obligation to review, update, confirm or to release publicly any revisions to any forward-looking statements to reflect events that occur or circumstances that arise in relation to the content of this communication. About Interoute Interoute is the owner-operator of one of Europe's largest networks and a global cloud services platform which encompasses 15 data centres, 17 virtual data centres and 33 colocation centres, with connections to 195 additional third-party data centres across Europe. Its full-service Unified ICT platform serves international enterprises and many of the world’s leading service providers, as well as governments and universities. Interoute’s Unified ICT strategy provides solutions for enterprises seeking connectivity and a scalable, secure advanced platform on which they can build their voice, video, computing and data services, as well as service providers in need of high capacity international data transit and infrastructure. With established operations throughout Europe and USA, Interoute also owns and operates 24 connected city networks within Europe's major business centres.


News Article | November 1, 2016
Site: www.theguardian.com

The water regulator has proposed fining South West Water £1.7m for missing performance targets after a series of serious incidents of sewage going into the sea. South West operates water and sewerage systems in Cornwall, Devon and parts of Dorset and Somerset. Ofwat said the company allowed sewage into the sea seven times in the year to April 2016 and that all the incidents were serious. Ofwat said it would consider delaying the penalty until a price review in 2019 to let South West offset the fine against rewards that will be due from beating other targets. It will charge the company, owned by Pennon Group, interest and for inflation. The regulator announced the proposed penalty as it published draft decisions on two other water companies’ service to customers. Severn Trent qualified for a potential £18.8m reward for beating its commitments on pollution incidents and other measures – saving 10m litres a day. Anglian Water saved 3m litres a day by having fewer leaks than it had promised and is in line for a reward of £500,000. David Black, a senior director at Ofwat, said: “All water companies have to consult with their customers on setting stretching performance commitments. Then we use outcome delivery incentives to focus companies’ minds on delivering what customers want. This is especially important when there is no competitive pressure on companies.”


News Article | December 7, 2016
Site: www.PR.com

The Hidden Value of Data and Information for Smart Water Systems SMi Reports: Utility experts to provide insight into the hidden value of Data and Information at Smart Water Systems 2017. London, United Kingdom, December 07, 2016 --( Smart Water Systems will cover topics on data ranging from using data efficiently, consumer behaviour based on data collected, data governance and strategy and much more. Key presentations focusing on data include: • From Data to Water 4.0 – Simple beginnings – Anglian Water • Smart Network Developments - Sutton & East Surrey Water plc • Data Governance and Strategy - Dwr Cymru Welsh Water • Real Time Water Demand Forecast with Big Data - Aguas de Alicante • Information and its Role in the High Performing Culture - Northumbrian Water Highlights in 2017: • The water industry after the Smart Meter Roll Outs – learn about the most recent developments and challenges water utilities are facing. • The Scottish concept of a Hydro Nation – improving water economy by addressing the value of water resources. • International data insight – an experience report on Real-Time Demand forecast and Big Data challenges • Customer-focused engagement programmes to improve satisfaction – how these developments are changing customer service Other notable presenters include: Thames Water, Scottish Government, WaterSmart Software, United Utilities, Veolia, Northumbrian Water, Severn Trent, Southern Water, Energy Saving Trust, Irish Water, University of Exeter. For those looking to attend, there is a £400 early bird saving available online ending on 16th December 2016. Further information is available at http://www.smart-water-systems.com/prcom 6th Annual Smart Water Systems 24th – 25th April 2017 Copthorne Tara Hotel, London, UK http://www.smart-water-systems.com/prcom Sponsors and Delegates Registration: Contact Andrew Gibbons on +44(0) 207 827 6156, agibbons@smi-online.co.uk Media: Contact Theresa Chung on tchung@smi-online.co.uk About SMi Group: Established since 1993, the SMi Group is a global event-production company that specializes in Business-to-Business Conferences, Workshops, Masterclasses and online Communities. We create and deliver events in the Defence, Security, Energy, Utilities, Finance and Pharmaceutical industries. We pride ourselves on having access to the worlds most forward thinking opinion leaders and visionaries, allowing us to bring our communities together to Learn, Engage, Share and Network. More information can be found at http://www.smi-online.co.uk London, United Kingdom, December 07, 2016 --( PR.com )-- With the smart meter roll out happening gradually over the UK and Europe in the last few years, larger emphasis has been placed on the data and information collected. Following this, SMi's forthcoming Smart Water Systems conference will feature an exclusive spotlight on the role of data and information when it returns to London on 24th & 25th April 2017 for its 6th annual show.Smart Water Systems will cover topics on data ranging from using data efficiently, consumer behaviour based on data collected, data governance and strategy and much more.Key presentations focusing on data include:• From Data to Water 4.0 – Simple beginnings – Anglian Water• Smart Network Developments - Sutton & East Surrey Water plc• Data Governance and Strategy - Dwr Cymru Welsh Water• Real Time Water Demand Forecast with Big Data - Aguas de Alicante• Information and its Role in the High Performing Culture - Northumbrian WaterHighlights in 2017:• The water industry after the Smart Meter Roll Outs – learn about the most recent developments and challenges water utilities are facing.• The Scottish concept of a Hydro Nation – improving water economy by addressing the value of water resources.• International data insight – an experience report on Real-Time Demand forecast and Big Data challenges• Customer-focused engagement programmes to improve satisfaction – how these developments are changing customer serviceOther notable presenters include: Thames Water, Scottish Government, WaterSmart Software, United Utilities, Veolia, Northumbrian Water, Severn Trent, Southern Water, Energy Saving Trust, Irish Water, University of Exeter.For those looking to attend, there is a £400 early bird saving available online ending on 16th December 2016.Further information is available at http://www.smart-water-systems.com/prcom6th Annual Smart Water Systems24th – 25th April 2017Copthorne Tara Hotel, London, UKhttp://www.smart-water-systems.com/prcomSponsors and Delegates Registration: Contact Andrew Gibbons on +44(0) 207 827 6156, agibbons@smi-online.co.ukMedia: Contact Theresa Chung on tchung@smi-online.co.ukAbout SMi Group:Established since 1993, the SMi Group is a global event-production company that specializes in Business-to-Business Conferences, Workshops, Masterclasses and online Communities. We create and deliver events in the Defence, Security, Energy, Utilities, Finance and Pharmaceutical industries. We pride ourselves on having access to the worlds most forward thinking opinion leaders and visionaries, allowing us to bring our communities together to Learn, Engage, Share and Network. More information can be found at http://www.smi-online.co.uk Click here to view the list of recent Press Releases from SMi Group


News Article | November 24, 2016
Site: www.PR.com

Leading Water Utilities Will Meet in London at Smart Water Systems 2017 SMi Reports: SMi’s 6th annual Smart Water Systems will take place in London in March 2017. Registration now opened. London, United Kingdom, November 24, 2016 --( The water industry is constantly changing with new innovation in water treatment, metering systems, data usage, data-management, water management, smart technologies and new regulatory issues. Following this, the Smart Water Systems 2017 conference is platform for utilities companies and industry experts to exchange knowledge and address these new issues, to inform about progress and reports, and to find solutions to common problems. Smart Water Systems 2017 will bring together industry professionals working in water treatment, water cycle optimisation, customer engagement programmes and data and information management. For further information on the conference please go to http://www.smart-water-systems.com/prcom With huge interest from leaders in the field including Thames Water, Energy Saving Trust, Scottish Government and other senior industry representatives, Smart Water Systems 2017's agenda is shaping up to be the best programme to date. The Confirmed Speaker Panel for 2017 includes: • Ali Fanshawe, Metering Strategy Manager, Thames Water • Andy Smith, Regional Optimisation Manager, Anglian Water • Jon Rathjen, Group Leader Water Industry Division, Scottish Government • Ben Earl, Water Efficiency Manager, Southern Water • Ken Black, Optimisation Manager, Northumbrian Water • Antonio Sanchez Zaplana, Engineer Manager, Aguas de Alicante • Mike Bishop, Head of Operational Control and Development, Dwr Cymru Welsh Water and many more Benefits of attending: • Gather first hand insight into the challenges facing water utilities after the smart meter roll out, as well as the lessons learned • Learn the hidden value of information that can be extracted from smart meters and what to do with this new data • Discover new technologies and networks that could change the future of the smart water industry • Find out the best solutions to customer related issues such as customer engagement and customer-focused approaches • Develop an improved water economy by hearing about water challenges and how to maximize your resources The event agenda also includes two post conference workshops, taking place on 26th April 2017: • Workshop A: Customer and Stakeholder Engagement in digital Age: How can new technologies and their application transform your key relationships. Hosted by: Chris Wallace, Director and Founder, WallaceTransform • Workshop B: The fundamentals of Data & Information in the Smart Water Industry. Hosted by: Oliver Grievson, Group Manager, Water Industry Process Automation and Control Group Visit http://www.smart-water-systems.com/prcom to view the complete list of speakers, the two-day event schedule, and information on our workshops, delegates, sponsors and supporters. Registration for the event is now opened. Places are very limited so register now to secure your place and save £400. 6th Annual Smart Water Systems 24th – 25th April 2017 Copthorne Tara Hotel, London, UK http://www.smart-water-systems.com/prcom Sponsors and Delegates Registration: Contact Andrew Gibbons on +44(0) 207 827 6156, agibbons@smi-online.co.uk Media: Contact Theresa Chung on tchung@smi-online.co.uk About SMi Group: Established since 1993, the SMi Group is a global event-production company that specializes in Business-to-Business Conferences, Workshops, Masterclasses and online Communities. We create and deliver events in the Defence, Security, Energy, Utilities, Finance and Pharmaceutical industries. We pride ourselves on having access to the worlds most forward thinking opinion leaders and visionaries, allowing us to bring our communities together to Learn, Engage, Share and Network. More information can be found at http://www.smi-online.co.uk London, United Kingdom, November 24, 2016 --( PR.com )-- SMi Group is delighted to announce that the 6th annual Smart Water Systems conference will return to London on 24th -25th April, 2017.The water industry is constantly changing with new innovation in water treatment, metering systems, data usage, data-management, water management, smart technologies and new regulatory issues. Following this, the Smart Water Systems 2017 conference is platform for utilities companies and industry experts to exchange knowledge and address these new issues, to inform about progress and reports, and to find solutions to common problems.Smart Water Systems 2017 will bring together industry professionals working in water treatment, water cycle optimisation, customer engagement programmes and data and information management.For further information on the conference please go to http://www.smart-water-systems.com/prcomWith huge interest from leaders in the field including Thames Water, Energy Saving Trust, Scottish Government and other senior industry representatives, Smart Water Systems 2017's agenda is shaping up to be the best programme to date.The Confirmed Speaker Panel for 2017 includes:• Ali Fanshawe, Metering Strategy Manager, Thames Water• Andy Smith, Regional Optimisation Manager, Anglian Water• Jon Rathjen, Group Leader Water Industry Division, Scottish Government• Ben Earl, Water Efficiency Manager, Southern Water• Ken Black, Optimisation Manager, Northumbrian Water• Antonio Sanchez Zaplana, Engineer Manager, Aguas de Alicante• Mike Bishop, Head of Operational Control and Development, Dwr Cymru Welsh Water and many moreBenefits of attending:• Gather first hand insight into the challenges facing water utilities after the smart meter roll out, as well as the lessons learned• Learn the hidden value of information that can be extracted from smart meters and what to do with this new data• Discover new technologies and networks that could change the future of the smart water industry• Find out the best solutions to customer related issues such as customer engagement and customer-focused approaches• Develop an improved water economy by hearing about water challenges and how to maximize your resourcesThe event agenda also includes two post conference workshops, taking place on 26th April 2017:• Workshop A: Customer and Stakeholder Engagement in digital Age: How can new technologies and their application transform your key relationships. Hosted by: Chris Wallace, Director and Founder, WallaceTransform• Workshop B: The fundamentals of Data & Information in the Smart Water Industry. Hosted by: Oliver Grievson, Group Manager, Water Industry Process Automation and Control GroupVisit http://www.smart-water-systems.com/prcom to view the complete list of speakers, the two-day event schedule, and information on our workshops, delegates, sponsors and supporters.Registration for the event is now opened. Places are very limited so register now to secure your place and save £400.6th Annual Smart Water Systems24th – 25th April 2017Copthorne Tara Hotel, London, UKhttp://www.smart-water-systems.com/prcomSponsors and Delegates Registration: Contact Andrew Gibbons on +44(0) 207 827 6156, agibbons@smi-online.co.ukMedia: Contact Theresa Chung on tchung@smi-online.co.ukAbout SMi Group:Established since 1993, the SMi Group is a global event-production company that specializes in Business-to-Business Conferences, Workshops, Masterclasses and online Communities. We create and deliver events in the Defence, Security, Energy, Utilities, Finance and Pharmaceutical industries. We pride ourselves on having access to the worlds most forward thinking opinion leaders and visionaries, allowing us to bring our communities together to Learn, Engage, Share and Network. More information can be found at http://www.smi-online.co.uk Click here to view the list of recent Press Releases from SMi Group


Tam M.,Anglian Water | Humphrey M.,Anglian Water
Dams: Engineering in a Social and Environmental Context - Proceedings of the 17th Conference of the British Dam Society | Year: 2012

The immediate and fast drawdown of a reservoir is often one of the initial steps to be taken in an emergency. This paper covers three main aspects of a project to improve emergency response at five reservoirs: drawdown criteria, optioneering and implementation. There are currently no consistent guidelines or standards as to an acceptable rate of drawdown, although various technical papers have proposed different criteria. In 2005 Anglian Water commissioned consultant Black & Veatch, together with Anglian Water's Reservoir Supervising Engineers, to assess drawdown rates for sixteen reservoirs. Rates proposed were such that it should be possible to reduce the volume of water in the reservoir by: • 50% in 10 days for impounding reservoirs, assuming zero inflow. • 50% in 20 days for pumped storage reservoirs and reservoirs that are large compared with their catchment. It was found that five of the reservoirs did not meet these criteria. The requirement to improve drawdown was subsequently requested by the Inspecting Engineer at four reservoirs and the requirement to improve the rate of drawdown was made a matter of safety under the Reservoirs Act. A further study carried out by the Anglian Water @one Alliance took place to investigate options and costs. The options included: • Modifying or providing additional scour and draw off facilities • Using backflow through the inlet pipework • Installing a penstock or valve through spillweir • Temporary measures Options were selected for all five reservoirs and implementation is now complete at two reservoirs and planned at the other three reservoirs.


Grant
Agency: GTR | Branch: NERC | Program: | Phase: Research Grant | Award Amount: 546.76K | Year: 2015

Engineered nanomaterials (ENMs) are found in many consumer products including cosmetics and personal hygiene goods. Nanomaterials are also found in additives for diesel fuels to improve fuel efficiency. These materials will come into contact with the environment, for example, if they are washed down the sink, or if they become airbourne, however we currently have no idea about whether they are hazardous or not and regulations are not in place to control their release or treatment. The life cycle of ENMs in the environment is not known and there exist large knowledge gaps in this field. The reason for this is that the concentrations and properties of ENMs in consumer products are largely unknown (or not indicated by companies). Very little is known about the behaviour or lifetime of ENMs in the water effluent and soils as its extremely hard to monitor this behaviour, as we do not have the tools to detect these tiny materials in very complex environments. This project will apply new and sophisticated experimental characterization tools for predicting potential environmental risks associated with the use of selected consumer products incorporating ZnO, Ag, TiO2 and CeO2 ENMs. An overarching goal is to evaluate which are the critical charateristics of ENMs (size, chemistry etc.) which may cause damage to the environment through two of the most predominant environmental pathways - from the effluent of a waste water treatment plant to waters and also from sewage sludge to soils. This information will ultimately to provide guidance to regulators on policy and to industry about how to design safe classes of ENMs and mitigate against risk, while avoiding overregulation. Avoiding overregulation is vital, as we do not want to re-experience what happened e.g. at Fukushima, where 160,000 people were forced to relocated without need, since the risk presented to regulators and the government was too high. This has since resulted in 1,599 deaths, as the displaced residents are suffering from health problems, alcoholism and high rates of suicide. Our team has an extensive track record in developing unique techniques to track these nanomaterials in complex environments and will apply their knowledge of this field to tackle this extremely pertinent concern. The projects experimental approaches include both physical science experiments and toxicological approaches, generating results to improve our limited understanding of the potential environmental hazards. The results generated from the project will also contribute to our very limited knowledge on various aspects of the fate, transport, bioavailability, and ecotoxicity of ENMs and will allow us to answer questions such as can toxic doses of ENMs reach organisms or are these concentrations negligible at the point of exposure to the organism?, if they are toxic, is it possible to re-engineer ENMs such that they do not present a risk, do the nanomaterials dissolve or change their chemistry in the environment and ultimately detoxify and how does this vary between the different nanomaterials?, which nanomaterials present the greatest risk and how do we minimise the environmental and health risks of these hazardous materials without overly precautionary regulations. This multifaceted strategy will make a major development in understanding the fate of ENMs in the environment to guide policy regulation whilst avoiding unnecessary overregulation, and ultimately guide the safe development of these materials for future commercial exploitation.


News Article | February 24, 2017
Site: www.bbc.co.uk

A water company is using floating drones to survey the sewers under Milton Keynes. Anglian Water is using the state-of-the-art technology to access more than 2.5 miles (4km) of the main trunk sewers that take used water from homes to the Cotton Valley water recycling centre. The drone unit is floated down the pipes and uses laser, sonar and high definition CCTV to scan the pipes as it goes. It builds 3D models of the sewers and reports the condition and silt build up in the pipes.

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