Amadeus S.A.S. | Date: 2014-08-06
Methods, systems, and computer program products for screening transactions. Transactions stored in a transaction database may provide a statistical basis for determining a probability of fraud for a pending transaction. The cost of fraud may be determined for each of a plurality of possible actions based on the probability of fraud, and the action that provides the lowest cost of fraud chosen. A cumulative cost of fraud may be determined for a set of transactions in the database. If taking the action with the lowest cost of fraud for the transaction would result in a higher cumulative cost of fraud, an action having the higher cost of fraud for the transaction may be chosen. The transaction may be added to the database, and the probability of fraud adjusted based on an amount of time since acceptance of the transaction. The statistical basis may be optimized based on a cost error.
Amadeus S.A.S. | Date: 2014-08-11
Methods, systems, and computer program products for automatically issuing travel documents. Tasks relating to issuance of travel documents are generated by an originating application in response to booking a travel service. The tasks are received and stored in a first queue until a triggering event, such as the arrival of a time for issuance of a document. In response to the triggering event, a task in the first queue may be placed in a second queue for transmission to an issuing application. The documents to be issued may be determined based on records in a passenger name record (PNR) stored in a database. The PNR may be determined based on the task. The PNR may be updated with information indicating whether task processing was successful. In the event of an error, information indicating the cause of the error may be added to the PNR.
Amadeus S.A.S. | Date: 2014-08-12
Methods, systems, and computer program products for auditing of transactions involving the sale of travel services by an indirect seller. An auditing module receives data defining a transaction proposed by the indirect seller. The module compares a quoted price for the transaction to a correct price for the transaction to determine if there is a pricing discrepancy. If a discrepancy exists, the module classifies the transaction and searches a business rules database maintained by a travel service provider for business rules relevant to the classification. The audit module further queries a historical sales deviation database to retrieve seller history data, and selects the relevant business rule having the best match to the seller history data. The audit module then determines whether to allow or block the transaction, issue a warning, or suggest an Agency Debit Memo based on an action defined by the business rule having the best match.
Amadeus S.A.S. | Date: 2014-09-30
Methods, systems, and computer program products for personalizing a ticket for a travel-related service by associating functional data entered by the traveler with electronic ticket files defining an electronic ticket for the travel-related service. A system for shopping for and booking travel services may receive functional data specified by a traveler to personalize a reservation associated with the trip. The functional data may be entered through a user interface and stored in or linked to a Passenger Name Record (PNR) associated with the itinerary. Functional data may be stored in a functional information database and linked to the PNR by a functional element stored in the PNR that identifies a location of the functional data in the functional information database. The functional data may be integrated with the electronic ticket so that both the functional data and technical data are provided to the traveler by the ticket.
Amadeus S.A.S. | Date: 2014-04-15
Methods, systems, and computer program products for handling electronic miscellaneous documents in response to involuntary modifications of services. A request, which includes first data for a passenger name record, is received for a change to an airline reservation. Second data for an electronic miscellaneous document that is linked to the first data for the passenger name record is also received. A determination is made as to whether the electronic miscellaneous document can be exchanged by applying at least one exchange eligibility rule to the first data for the passenger name record and the second data for the electronic miscellaneous document. If the electronic miscellaneous document can be exchanged, an exchange of the electronic miscellaneous document is automatically processed.