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News Article | February 15, 2017
Site: www.prweb.com

Noble Systems Corporation, a global leader in omnichannel contact center technology solutions, is pleased to announce that Dollar UK have seen dramatic improvements to their contact center key metrics following implementation of the Noble® Enterprise Cloud Solution. Dollar UK, a leading provider of consumer finance, selected Noble Systems because they offered a true vendor partnership to support the company’s expansion plans. Dollar UK were unable to meet their business objectives with their incumbent supplier. Since implementing the Noble Cloud Solution they have seen several improvements, including the following key metrics: “We chose Noble Systems to future proof our investment,” said Mike Blomfield, Chief Information Officer (CIO), Dollar UK. “We were looking for the right platform that could be implemented rapidly, with advanced functionality that could improve productivity and help us provide better customer service. We found Noble to be a flexible and helpful partner right from the beginning of the contract.” Dollar UK has also seen improvements in efficiency with a single point for monitoring, call recording and real-time reporting. The Noble solution allows for rapid ad-hoc dialing campaigns, which means that the Dollar UK managers are now able to create new campaigns and have them up and running within an hour. “Noble Systems and Dollar UK are a great example of a true customer/vendor partnership,” said Chris Hodges, Senior VP Sales and Marketing for Noble Systems. “We are proud to support Dollar UK on their ongoing journey and are delighted to hear of the incredible improvements in their key metrics.” About Noble Systems Noble Systems Corporation is a global leader in the customer communications industry, providing innovative solutions for Contact Center, Workforce Management, and Analytics technologies. Tens of thousands of agents at 4,000+ client installations worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers a unified suite of inbound, outbound, and omnichannel contact processing, strategy planning, resource management, and compliance tools for companies of all sizes. Our premise, cloud, and innovative premise/cloud hybrid platforms include ACD, predictive dialing, blended processing, recording and monitoring, IVR, messaging, interaction analytics, and workforce management. For more information, contact Lee Allum at 1.888.8NOBLE8 or visit http://www.noblesystems.com. About Dollar UK Dollar UK is a leading provider of consumer finance, running brands such as The Money Shop and Payday UK. The Money Shop is a provider of financial services to a wide range of customers nationwide. Products include loans, pawnbroking, gold to cash, travel money, retail jewelry, and check cashing. The Money Shop online is a platform that allows easy access to a variety of Money Shop products including a range of short terms loans. Websites: http://www.dollaruk.com | http://www.themoneyshop.com.


News Article | February 15, 2017
Site: www.prweb.com

Noble Systems Corporation, a global leader in omnichannel contact center technology solutions, announced today that Vitality Healthcare, the UK’s leading health and life insurance organization, has chosen the Noble® Inbound 100 Cloud platform for inbound-centric contact center management. The system also includes Noble’s ShiftTrack WFM cloud-based solution for integrated workforce engagement. Vitality Healthcare have always been at the forefront of what they do, being the first insurance company to reward people for healthy living, and this technology decision is no exception. During a period of significant growth, Vitality Healthcare approached Noble Systems to join their competitive tender process, with a goal to streamline operations throughout their 300 seat, multi-site, contact center. They were looking for a solution that ensured rapid cost savings through rationalization of their databases and streamlined agent efficiencies. As Vitality Healthcare continue to expand their health and life insurance portfolio, they also wanted a solution that improved their customer journey, ensuring that customers were directed to an agent as quickly as possible, reducing wait and agent handling time. They needed a solution experienced in integrating with multiple databases, providing a single agent desktop that could provide effective real-time reporting – something the business was unable to achieve from their previous system. Noble Inbound 100 Cloud delivers an all-in-one platform for inbound services, and offers 100% uptime. In addition, Noble Systems has provided Vitality Healthcare with the Noble ShiftTrack Workforce Management solution, fully integrated with the Inbound 100 contact center suite. ShiftTrack will ensure that the contact center has the right number of skilled people, and supporting resources, in the right place at the right time to meet the desired service levels for an accurately forecasted workload. Noble ShiftTrack enables Vitality to leverage the large amount of rich data gathered in the Noble contact center solution to help dramatically improve their ability to forecast activity, manage staffing levels, and monitor performance. “We’re delighted to welcome Vitality Healthcare as an Inbound 100 customer of Noble Systems,” said Chris Hodges, senior VP sales and marketing for Noble Systems. “We’re looking forward to building our partnership and to helping ensure that Vitality Healthcare continues to deliver superior customer service, while increasing efficiencies and agent satisfaction.” “It was important to Vitality that we chose a solution that enabled us to improve customer service levels and brand loyalty,” said Matthew Holdcroft, Head of Resources Planning & MI. “The Noble Inbound 100 and ShiftTrack solution will provide our customers with significant and immediate benefits. It will help us ensure that agents are available to take inbound calls so that wait times are reduced and all queries are handled quickly and efficiently. Internally, the extensive reporting will transform the visibility of the contact center operation.” About Noble Systems Noble Systems Corporation is a global leader in the customer communications industry, providing innovative solutions for Contact Center, Workforce Management, and Analytics technologies. Tens of thousands of agents at 4,000+ client installations worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers a unified suite of inbound, outbound and blended omnichannel communications, strategy planning, resource management, and compliance tools for companies of all sizes. Our premise, cloud, and innovative premise/cloud hybrid platforms include ACD, predictive dialing, blended processing, recording and monitoring, IVR, messaging, interaction analytics, decisioning, and workforce management. For more information, contact Lee Allum at 1.888.8NOBLE8 or visit http://www.noblesystems.com.


News Article | February 23, 2017
Site: www.prweb.com

Noble Systems, a global leader in omnichannel contact center technology solutions, announces that ethical fundraising services specialist Smart Health Australia has selected the Noble® Enterprise Cloud solution to optimize fundraising center performance and support organizational development. “Technology is a pivotal factor in the success of the modern fundraising organization. Our agents and management personnel need to be using advanced, analytical omnichannel tools with an established reputation of reliability,” said Michael Copsey, IT Director, Smart Health Australia. "We chose Noble because their cloud solution is proven to get the job done and offers the flexibility, interoperability via API’s and scalability to support our growth and client needs.” Smart Health’s agents will be using Noble Enterprise Cloud to help maximize ROI for the charities with which the company works. The solution allows Smart Health to minimize costs and maintenance responsibilities, gives them the ability for agents to work-from-home, and creates an environment for greater agent availability and operational flexibility. It also enables Smart Health to improve campaign management by running multiple campaigns on a single platform, strengthen quality assurance with advanced interaction recording and monitoring tools, and increase right party donor contacts with blended inbound/outbound contact processing technology – in a cloud-based package with industry-leading reliability. “It is clear from Smart Health’s investment in donor contact technology that the organization is committed to providing its agents with the means to perform at their optimal ability,” said Chris Hodges, Senior Vice-President Sales & Marketing, Noble Systems. “Noble Cloud is a solution that will expand as Smart Health‘s needs evolve, while sustaining unmatched dependability.” About Noble Systems Noble Systems Corporation is a global leader in the customer communications industry, providing innovative solutions for Contact Center, Workforce Management, and Analytics technologies. Tens of thousands of agents at 4,000+ client installations worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers a unified suite of inbound, outbound and blended omnichannel communications, strategy planning, resource management, and compliance tools for companies of all sizes. Our premise, cloud, and hybrid platforms include ACD, predictive dialing, blended processing, recording and monitoring, IVR, messaging, regulatory compliance, interaction analytics, and workforce management. For more information, contact Lee Allum at 1.888.8NOBLE8 or visit http://www.noblesystems.com. About Smart Health Australia Smart Health Australia have built a formidable reputation over twenty years of operation helping non-profit organizations raise funds to assist those most in need. Headquartered in Melbourne, Australia, Smart Health provide telemarketing and consultative services to leading organizations involved in delivering better community outcomes and saving lives. The award winning fundraising specialist is committed to the highest professional and ethical standards. Smart Health Australia deliver tailor-made fundraising campaigns focused on enhancing donor loyalty, retention, and building long-term donor relations while increasing the charities’ fundraising revenue. http://www.sha.net.au


News Article | February 21, 2017
Site: www.prweb.com

Noble Systems Corporation, a global leader in omnichannel contact center technology solutions, announces the issuance of a US Patent for the company’s exclusive SmartAccept™ technology. SmartAccept helps inbound call centers and service organizations shrink Average Seconds to Answer (ASA), decrease abandoned calls, and deliver a better customer experience. Noble’s SmartAccept™ technology has been issued patent #9,560,210 entitled “Telephone Call Processing Modifications Related to Call Acceptance for an Incoming Call Received at a Contact Center.” SmartAccept allows companies to reduce hold times, even before they answer a call, making an intelligent decision on whether to answer the call immediately or continue to ring the line based on agent availability. By substantially decreasing hold times, companies can improve key service levels and increase customer satisfaction while lowering their telecom costs. “By simply adding as few as four rings, SmartAccept can eliminate 24 seconds of hold time for the customer,” said Jim Noble, President and CEO of Noble Systems. “Recent studies show that the average business hold time is over 50 seconds. SmartAccept cuts that hold time almost in half – significantly reducing the time to answer and providing a better overall experience. And if the impact on ASA and critical service indicators isn’t convincing enough, it also eliminates 24 seconds of telecom costs per call. It’s time to get smart about inbound call management.” About Noble Systems Noble Systems Corporation is a global leader in the customer communications industry, providing innovative solutions for Contact Center, Workforce Management, and Analytics technologies. Tens of thousands of agents at 4,000+ client installations worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers a unified suite of inbound, outbound, and omnichannel contact processing, strategy planning, resource management, and compliance tools for companies of all sizes. Our premise, cloud, and innovative premise/cloud hybrid platforms include ACD, predictive dialing, blended processing, recording and monitoring, IVR, messaging, interaction analytics, and workforce management. For more information, contact Lee Allum at 1.888.8NOBLE8 or visit http://www.noblesystems.com.


News Article | February 15, 2017
Site: www.prweb.com

LightBound was pleased to announce the addition of Cloud Contact Center solution to their Integrated Voice portfolio yesterday. LightBound’s Cloud Contact Center is an advanced call center management system with more functionality than traditional on-premise hardware PBXs – at a fraction of the cost. The Contact Center solution leverages a “software as a service” (SaaS) model to deliver a customizable and powerful automated delivery of calls that include ACD, Chat, IVR, WFM, CTI, reports, recordings, remote agents, disaster recovery and much more. “Our secret sauce, in one word, is ‘INTEGRATED,’” said Dane Dittemore, vice president of sales and marketing of LightBound. “Buying server hardware, software, contracting with telco companies for dial tone/SIP trunking, staffing to manage, wondering where your 24x7 support is coming from, and hiring external contractors are now a thing of the past. It’s a no muss, no fuss solution. We’re delivering VoIP the way it was meant to be delivered long ago. The best part is that this is a complementary ‘bolt-on’ product to any phone system you may have today. “ As part of LightBound’s Integrated Voice portfolio, LightBound’s Cloud Contact Center product offering is bundled with dial tone/DIDs, number porting, a 24X7 Network Operations Center for support, Fiber connectivity (where available), and on-site implementation & training. These features and benefits are backed by a company that has been providing IP services for 20+ years to local and global organizations. “This solution is truly unique. You get all the components for delivery of voice packets from a single provider, a provider that specializes in delivery of voice and data packets,” stated Jack Carr, CEO of LightBound. “This makes for an easier implementation, a better user experience, and better outcomes.” No longer do you need to manage invoices from several vendors, struggle with hiring external companies to manage changes to the PBX rules, or deal with the frustrations that come with cumbersome hardware/firmware changes. The heartbeat of your call center is now off-site and out of mind.” Learn more about this newest solution and other Integrated voice service options at http://www.lightbound.com/products/integrated-voice. About LightBound: Since 1994, LightBound has been delivering Internet and IP services to clients. We are an Indiana-based provider of Internet, voice, co-location, network, and IaaS cloud services to local and global organizations. LightBound has been delivering 24x7 support from a staffed Network Operations Center (NOC) from the beginning and a CLEC since 2005. We’re fortunate to have some of Indiana’s best and most successful brands as our clientele and have a Net Promoter Score® that is among the highest in the technology industry.


News Article | February 15, 2017
Site: www.prweb.com

ACD, a leading claims technology, decision support, advisory and service network aggregator to the property and casualty industry today announced a key enhancement to the company’s flagship material damage workflow platform AutoLink®. Through ACD’s advanced proprietary algorithms, AutoLink’s Predictive Scoring Solution™ (PSS) can now help insurers identify potential total losses and recommend early tow opportunities to dramatically lower cycle times and expenses, all which assist adjusters in closing files faster and more efficiently. “Our technology team has been at the forefront of predictive data for years with our intelligent dispatching and method of inspection routing solutions. Now, our Predictive Scoring Solution™ is yet another leap forward,” stated ACD CEO, Ernie Bray. “Modern insurers in today’s rapidly changing claims environment need more than just a platform - they need technology that provides feedback and recommendations in real time to allow for quick and decisive assessments. Our ability to consistently deliver results has led to many insurers adopting our integrated workflow platform,” added Bray. ACD’s process of continuously developing customizable modules has provided insurers nationwide with solutions that can support their unique workflows. In an era of connectivity and rapid change, ACD's AutoLink® claims workflow platform is a market leader in innovation that connects and unifies a fragmented auto insurance claims industry with digitally empowered solutions. ACD, an award-winning company, has been ranked four years on Deloitte's Technology Fast-500 of North America and six times on the INC. 5000. ACD's technology and claims service group has processed over $3B in claims, smoothing the way for insurers and their customers. ACD is a leading technology firm located in Carlsbad. For more information visit ACD http://www.acdcorp.com


News Article | February 15, 2017
Site: www.prweb.com

Aimetis Corp., a global leader in intelligent video management software (VMS), today announced the release of two new analytics for the Axis Camera Application Platform (ACAP). As part of the growing Aimetis suite of embedded video analytics, Aimetis Motion Tracker (AMT) and Aimetis Crowd Detection (ACD) deliver added functionality and value to Axis network cameras and encoders. The new applications can be used with Aimetis Symphony™ VMS, reducing the CPU load of the server, or with any 3rd party VMS which supports the Axis Event Data-Streaming API. AMT reliably tracks changes in dynamic surroundings and can be configured using the embedded rule engine to alarm on custom events such as tripwire and alarm zone violations. It goes beyond standard motion detection by locating and tracking movement across multiple video frames. By distinguishing changes between frames, AMT can alarm on object direction and be used in combination with video management software to run searches and reports. “Aimetis Motion Tracker provides more value than traditional video motion detection by reliably capturing object location and streaming detailed metadata to a VMS,” said Justin Schorn, VP Product Management at Aimetis. “This is superior to the included motion detection capabilities on the camera, which have limited integration possibilities. Previously only available through Aimetis Symphony™ as a server-based add-on, Aimetis Crowd Detection (ACD) is now available as a standalone analytic application that can be installed on Axis cameras. ACD can be used to monitor public spaces by determining sudden congregations in areas of interest. It also monitors occupancy levels to identify bottlenecks and overcrowding for several different verticals, including retail, entertainment, and government. “Monitoring occupancy levels is important for both public safety, and optimizing staff deployment,” said Justin Schorn, VP Product Management at Aimetis. “Aimetis Crowd Detection will help surveillance systems become more proactive and reduce risk, without the need to upgrade any server hardware.” About Aimetis Aimetis, a Senstar company, simplifies the management of network video for security surveillance by offering smart solutions with the lowest total cost of ownership for our connected world. Combining an industry leading video management system with integrated analytics and centralized management in the cloud, Aimetis delivers the most scalable and easiest to use video management platform on the market. Founded in 2003, Aimetis has established itself as a global leader in intelligent video management from its headquarters in Waterloo, Canada. Aimetis has distributors and certified partners in over 100 countries and serves a variety of industries, including retail, transportation, and others.


News Article | February 15, 2017
Site: www.prweb.com

Carlsbad based ACD, a leading claims technology, decision support, advisory and service network aggregator to the property and casualty industry today announced the opening of its new corporate headquarters in Carlsbad, California. ACD is experiencing rapid growth after ending a year which again saw the company being named for the sixth time to Inc. 5000’s “America’s Fastest-Growing Private Companies” list and honored as one of the “Best Entrepreneurial Companies in America” by Entrepreneur Magazine. “Our company has experienced amazing growth and we’ve quickly outgrown our current facility. I’m very excited for our move into the new headquarters which will enable us to add even more great team members,” stated Brian Bray, Vice President of Operations. “We will be expanding staff in Carlsbad as we enter a new phase in our accelerated growth. The additional space will allow for further innovation and expansion of our technology R&D programs centered on future-based software solutions for the property & casualty industry. We’re looking forward to making 2017 a great year for our clients as we continue on our mission to be the company of choice for insurers who want a modern solution that drives their success,” added Bray. In an era of connectivity and rapid change, ACD's AutoLink® claims workflow platform is a market leader in innovation that connects and unifies a fragmented auto insurance claims industry with digitally empowered solutions. ACD, an award-winning company, has been ranked four years on Deloitte's Technology Fast-500 of North America and six times on the INC. 5000. ACD's technology and claims service group has processed over $3B in claims, smoothing the way for insurers and their customers. ACD is a leading technology firm located in Carlsbad. For more information visit ACD http://www.acdcorp.com


News Article | February 16, 2017
Site: www.chromatographytechniques.com

ACD/Labs’ LUMINATA is an informatics system that enables organizations to establish effective impurity control strategies based on assembled analytical and chemical information, in a single environment. Built on the multi-technique, vendor-agnostic ACD/Spectrus Platform, Luminata offers comprehensive data standardization—accomplished by aggregating chemical reaction information, and the associated formation and fate of impurities, with chromatographic and spectral data. The informatics system facilitates efficient organization of the typically overwhelming quantity of analytical knowledge for processes and associated impurities, at every stage. It’s unique assembly of searchable knowledge provides enhanced visualization, decision support and reporting capabilities; and facilitates collaboration between process chemistry and analytical research and development groups. The company’s informatics solutions help scientists unify analytical and chemical information in a collaborative environment—including external organizations and CRO partners—and provide tools that enable scientists to extract, capture and apply knowledge from analytical experiments and predicted molecular data. ACD/Labs www.acdlabs.com, 800-304-3988


News Article | February 23, 2017
Site: www.businesswire.com

Die Analyse zeigt eine klare Abhängigkeit zwischen verwendetem Codec und durchschnittlicher Gesprächsdauer (ACD). Überraschenderweise findet die Studie, dass auch ein Grad von Paketverlust und Jitter, der typischerweise in „Voice over LTE“- und „Voice over Wifi“-Netzen auftritt, schon substanziellen Einfluss auf die Gesprächsdauer hat.

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